2/10 Terrible
Christopher
Business traveller
18 Sept 2025
Alarm Alarm : No One On Site!
There was an issue with the fire alarm system. First the alarm went off in our room the first morning at 5:00am. You could not reach it and it blasted for 40 minutes. There is a number to call but NOONE is there on site. Someone had to drive in and see to it. That took 40 min. We were told it was a battery which was BS as batteries make annoying "chirp". This was a full scale alarm. Plus an alarm company was there when we got back from breakfast and all the alarms were replaced. The next night an alarm went off in an adjourning room at 2:30am. Same drill. 45 minutes for someone to come out and fix it. So obviously an issue. Had I know no one was on staff at the hotel I would have never booked in there. We have all stayed at places when people are loud, parties etc.....and the fact that no one was there on property to deal with it is a HUGE short coming. At $400 per night my expectation was different. I also tried to reach the manager several times with no return contact. Buy us dinner, comp one of the nites......do something. So that means I am left to become the person I don't want to be. Leaving a bad review. I will return to Sausalito....but not here. Shame because all the staff we met in person were great.
Christopher
Stayed 3 nights in Sep 2025






























