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4.0 out of 5

"Great location and a very nice hotel. " More

By a verified traveller on Thu 29 Jul 2021

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Swiss, Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 King Bed with Sofa bed (Panorama)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss, Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Swiss, Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Swiss, Premier Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Swiss, Classic Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Swissotel Sarajevo. During your stay, you'll be connected to a shopping centre and just a quick walk from Bosnian Parliament Building. Enjoy features like free WiFi in public areas, plus 2 restaurants and an indoor pool.

  • Free WiFi
  • Dining options include 2 restaurants and a coffee shop
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • Steps from Bosnian Parliament Building and 6 minutes on foot from National Museum of Bosnia and Herzegovina
  • Airport shuttle service available for a fee

Swissotel Sarajevo ratings based on 11 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Swissotel Sarajevo

Everyone (6) Couples (4) Family (1)
5 out of 5
Great location and a very nice hotel.

Posted by on 29 Jul 2021

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Comment from Hotel Management

6 Jan 2024 by Swissotel Sarajevo

Dear,Thank you very much for the 5 of 5. We are happy you enjoyed your stay with us and we can't wait to have you here again :)Kind regards,Swissotel Sarajevo

5 out of 5
Great location and a really good hotel.

Posted by on 29 Jul 2021

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Comment from Hotel Management

6 Jan 2024 by Swissotel Sarajevo

Dear,Thank you very much for the 5 of 5. We are happy you enjoyed your stay with us and we can't wait to have you here again :)Kind regards,Swissotel Sarajevo

5 out of 5
Wunderschönes Hotel mit tollem Ausblick auf die Stadt und super freundliches Personal.

Posted by on 7 Aug 2024

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Comment from Hotel Management

11 Sep 2024 by Swissotel team

Thank you for your kind words! We're delighted you enjoyed the view and our friendly staff. We hope to welcome you back soon!

5 out of 5
High level..I must point out a very professional, friendly and pleasant environment.. clean, faster service, staff always available, high recommendations S.J

Posted by on 10 Jul 2024

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4 out of 5
Die Unterkunft ist in Top Lage, das personal gibt sich grosse Mühe und ist sehr freundlich. Super bequemes Bett und Kissen. Sauber ist es auch.

Posted by on 7 Aug 2023

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Comment from Hotel Management

6 Jan 2024 by Swissotel Sarajevo

Dear Fazila, Thank you very much for the 5 of 5. We are happy you enjoyed your stay with us and we can't wait to have you here again :) Kind regards, Swissotel Sarajevo

2 out of 5
3h auf Zimmer warten sollte nicht sein bei dem Standart

Posted by on 1 Aug 2023

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Comment from Hotel Management

6 Jan 2024 by Swissotel Sarajevo

Dear Haris,We are sincerely sorry to hear about your dissatisfaction with the stay. We are aware of the issues we have and our "weak spots" and as always, we are working really hard on improving them. We also hope you will have one last chance to make up for your troubles of last time. Please don't hesitate to contact us directly ask for me personally. I will make sure you get the proper treatment you and every guest deserve. Kind regards, Swissotel Sarajevo

2 out of 5
Es ist ein einfaches Hotel in Sarajevo. Entspricht nicht einem üblichem Swissotel mit Service, wo man sich sonst gewohnt ist. Beim Frühstücks Restaurant waren zwei Rattenboxen in der Gästezone platziert um mögliche Ratten einzufangen. Siehe Foto. Einfach ein NO GO für ein Swissotel und 5 Star Hotel.

Posted by on 1 Jan 2020

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Comment from Hotel Management

9 Jan 2020 by Swissôtel Sarajevo

Dear Guest, Thank you for your review with the hopes of getting another chance to welcome you once again in the near future. Kind regards

5 out of 5

Posted by on 4 Nov 2019

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Comment from Hotel Management

4 Nov 2019 by Swissôtel Team

Dear Guest, Thank you very much for your stars and the time taken for sharing your positive experiences in our hotel. We are looking forward to welcome you once again in the near future. Kind regards, Adi Nuhić Operational Assistant to GM

5 out of 5

Posted by on 17 Sep 2019

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Comment from Hotel Management

4 Oct 2019 by Swissotel Team

Thank you for the time taken sharing your experiences and the stars given.

2 out of 5
Habe eine Junior Suite gebucht. Für den gesamten Aufenthalt wurde das Zimmer nicht einmal geputzt und aufgeräumt. Reklamationen waren fehl am Platz und wurden auch nicht akzeptiert.

Posted by on 10 Aug 2019

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Comment from Hotel Management

6 Jan 2024 by Swissotel Sarajevo

Dear,We are sincerely sorry to hear about your dissatisfaction with the cleaning services. We are aware of the issues we have and our "weak spots" and as always, we are working really hard on improving them. We also hope you will have one last chance to make up for your troubles of last time. Please don't hesitate to contact us directly ask for me personally. I will make sure you get the proper treatment you and every guest deserve.Kind regards,Swissotel Sarajevo

About the Swissotel Sarajevo

Location Vrbanja 1, Sarajevo, 71000

Property Features

Swissotel Sarajevo offers its guests an indoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. A 24-hour business centre and 4 meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 5382 square feet (500 square metres) and includes conference space. Spa services, multilingual staff, and concierge services are also featured at the luxury Swissotel Sarajevo. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star Sarajevo hotel is smoke free.

  • 218 guestrooms or units
  • 21 levels
  • 2 dining venues
  • 5382 sq ft of conference space
  • 500 sq. m of conference space
  • Built in 2018
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Television in lobby
  • ATM
  • Bellhop
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Swissotel Sarajevo offers 218 air-conditioned accommodations with minibars and a safe. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include a shower with a rainfall showerhead, dressing gowns, slippers and bidets. Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Separate bedroom
  • Minibar
  • LCD television
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

Swiss Lounge – On-site lobby lounge.

Café Swiss – This buffet restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Open daily.

The Fusion Restaurant – This fine-dining restaurant specialises in international cuisine and serves brunch, lunch and dinner. A children's menu is available. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

  • Horse riding nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology.

  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Reflexology
  • Sports massage
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible parking
  • Wheelchairs available on site
  • Stair-free path to entrance
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Swissotel Sarajevo offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 20.0 per night.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Swissotel Sarajevo

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

Long-term renters welcome

This property uses solar energy

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses solar energy. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

  • Credit card pre-authorization
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Cashless transactions are available
  • Long-term renters welcome
  • Security system
  • Staffed front desk
  • Children stay free - maximum age 6
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Carbon monoxide detector
  • No lifts
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Parking height restrictions apply
  • Renewable energy source - solar
  • Number of children who can stay free - 2
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: EUR 1.02 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: EUR 10 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Swissotel Sarajevo Hotel
  • Swissotel Sarajevo Hotel
  • Swissotel Sarajevo Sarajevo
  • Swissotel Sarajevo Hotel Sarajevo

You should know

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served at Swissotel Sarajevo.
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