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Europe Hotel

5.0 star property

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Garden
Interior
Royal Penthouse, City View
Deluxe Apartment, City View | Living area
Front of property

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Parking available
  • Gym
  • Spa

Explore the area

Map
Vladislava Skarica 5, Sarajevo, 71000
  • Sarajevo 1878–1918
    ‪2 min walk‬
  • Latin Bridge
    ‪2 min walk‬
  • Cathedral of the Nativity of the Theotokos
    ‪3 min walk‬
  • Sarajevo (SJJ-Sarajevo Intl.)
    ‪24 min drive‬

Room options

View all photos for Deluxe Double Room, City View

TV

Deluxe Double Room, City View

  • 40 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room Single Use, City View

TV

Deluxe Double Room Single Use, City View

  • 30 sq m
  • Mountain view
  • Sleeps 1
  • 1 Double Bed

View all photos for Royal Penthouse, City View

Royal Penthouse, City View

Royal Penthouse, City View

  • 90 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Apartment, City View

Deluxe Apartment, City View | City view

Deluxe Apartment, City View

  • 40 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room, City View

Superior Twin Room, City View

Superior Twin Room, City View

  • 30 sq m
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds

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Swissotel Sarajevo

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, (292)
The price is €184
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Swissotel Sarajevo

About this property

Europe Hotel

Luxury Sarajevo hotel in Old Town Sarajevo with a full-service spa
A full-service spa, an indoor pool, and a restaurant are available at this hotel. WiFi in public areas is free. Other amenities include 2 bars/lounges, a fitness center, and a snack bar/deli.
Europe Hotel offers 160 accommodations with minibars and safes. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Cable television is provided.

Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Our customers tell us they can't get enough of the helpful staff at Europe Hotel. During your stay, you're just a quick walk from Ferhadija Mosque. You'll find features like free WiFi in public areas, plus 2 bars and a full-service spa.
  • Free WiFi and wired Internet
  • Enjoy a bite to eat at the restaurant
  • Self parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with massages, aromatherapy, or facials at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Ferhadija Mosque and Ferhadija Street
  • Airport, shopping center, and local-area shuttle service available for a fee
Europe Hotel offers its guests a full-service spa, an indoor pool, and a hot tub. There's a restaurant on site, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and a meeting room. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury Europe Hotel. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Sarajevo hotel.

Onsite venue - Overlooking the garden, this restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open 24 hours.
24-hour room service is available.

Languages

Arabic, Bosnian, Croatian, Danish, English, German, Serbian, Slovak

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Secured covered self parking on site (EUR 13 per day)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)

Food and drink

  • 1 restaurant
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • A meeting room

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Massages
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bath
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Lift
  • Grab bar near toilet
  • Hand-held shower head
  • Handrails in hallways
  • Handrails in stairwells
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height worktop and sink
  • Step-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Europe Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January - 5 January, EUR 2.05 per person, per night
  • A tax is imposed by the city: From 6 January - 30 June, EUR 1.53 per person, per night
  • A tax is imposed by the city: From 1 July - 31 August, EUR 2.05 per person, per night
  • A tax is imposed by the city: From 1 September - 24 December, EUR 1.53 per person, per night
  • A tax is imposed by the city: From 25 December - 31 December, EUR 2.05 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 15.35 per vehicle (one way)
  • Covered self parking fee: EUR 13 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Europe Hotel Sarajevo
Europe Sarajevo
Europe Hotel Hotel
Europe Hotel Sarajevo
Europe Hotel Hotel Sarajevo

Europe Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 127 out of 326 reviews
Rating 8 - Good. 113 out of 326 reviews
Rating 6 - Okay. 51 out of 326 reviews
Rating 4 - Poor. 21 out of 326 reviews
Rating 2 - Terrible. 14 out of 326 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
It's fine. Not a 5 star hotel. I'd rate it 3.5.
I checked in and nobody said anything about the A/C being broken. Room was hot. I was told to just open windows. My room was above a bar across the street. I had to use ear plugs and could still hear the bar late into the night. They didn't have separate sheets, just a comforter/duvet. I had to take the sheet off that due to the heat.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveller

Disliked: Staff & service
Overrated and Mediocre
Definitely not up to our expectations. Hotel Europe is rated as being 5 star, however the service and breakfast was mediocre. The heating was not working in our room and couldn’t be fixed. We booked for 2 adults, yet were only provided one teabag and one sachet of coffee daily. The only positive aspect is the location which is excellent.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dusan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charm of old design and paintings on the walls. Staff was excellent too.
Stayed 5 nights in Oct 2024

6/10 Okay

Lejla

Not what I expected. First room had no electricity. They moved us to another room. It had electricity but the shower was not working. There was a tub available as well, but not everyone can climb over the tall tub. Once we checked out we were told parking was extra . That was disappointing. Breakfast is included and it was 10 out of 10 ! Staff is friendly . Rooms are nice size . Overall its an old hotel, it could be improved with remodeling.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mithad

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Lovely hotel. The Viennese cafe is beautiful. The cafe and the bar are really good value for money, not the usual hiked up hotel prices. The corridors have a nice decor and the rooms are nice. I had a great view overlooking the garden and the Gazi Husrev-beg Mosque which was lit up nicely at night. Rooms have an extra bit of security when you go out - you get a standard key lock as well as digital card entry.
View from my room
Viennese cafe
Bosnian coffee
Stayed 1 night in Sep 2024

10/10 Excellent

Jasmina

Liked: Cleanliness, amenities
It's very convenient location, walkable and safe.
Stayed 1 night in Aug 2024

6/10 Okay

Radovan

Liked: Cleanliness
Disliked: Property conditions & facilities
The part I didnt like us that I called and ask if spa is in the price before booking room. When I arrived I asked about spa I was told I have to pay for spa. I thought it was misunderstanding i went to spa and ask if it is included if it is ok to go. The man said its ok but need to turn out sauna. Sauna didnt get warmed up and I had to leave. Before leaving he charged me for Sauna. Otherwise all was great
Stayed 2 nights in Aug 2024

2/10 Terrible

medina

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hair dryer didn’t work. No conditioner. Can’t control a/c in room. No iron (yes, they do have the service, but what about if I don’t want the service or I’m in rush??). Not clean for 4-5 star hotel & that price in Bosnia!! Garage too small - sometimes no place to park. Very dirty going through hallway to garage!! Very dirty in garage!
Stayed 2 nights in Jul 2024

6/10 Okay

Maziad

Business traveller
Disliked: Property conditions & facilities
Excellent location
Stayed 3 nights in Jul 2024

6/10 Okay

Julia

Travelled with partner
Disliked: Amenities
This hotel seems to be too big and unwieldy for the management to cope with. We were mystified by how it managed to rate 5 stars, unless this is just a tick-box scheme which is completed by the hotel itself. Our first stay there, earlier in the month was dire (and we have reviewed it as such). Our second stay (which, to be honest we regretted having booked) was a bit better – the hotel seemed to have got itself together, and our room was ready for us, the staff were no longer ignoring or glaring or shouting at the guests. It was surprising that the safe in the room was too small for a laptop computer and there was, apparently, no other form of safekeeping for valuables in a hotel of this supposed stature. And the tea/coffee making facility in the room still consisted of one sachet of Nescafé instant coffee and one Hibiscus teabag. Altogether, the Hotel Europe was quite a strange experience, which didn't do justice to the beautiful, interesting and otherwise welcoming town of Sarajevo, which has done so much to recover from its painful history.
Stayed 3 nights in Jul 2024

2/10 Terrible

Julia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This visit to the Europe hotel was chaotic, unwelcoming and hostile to the guests. We were not given a room with a double bed, as we had requested, and were then moved to a room where the electricity was not working, and nor was the air conditioning. The shower mechanism was incomprehensible, the tea/coffee-making facility consisted of one sachet of nescafe and one herbal teabag. A lot of guests were complaining about the air-conditioning and we heard a receptionist shouting at them, rather than solving the problem. We were sitting in the bar on our first night, and the lights were suddenly turned off and the staff all walked out without a word to us. When we sent an email about all this to the hotel group manager, as we had been advised by one of the receptionists, the manager told all the staff off, and sent a bottle of wine to our room as compensation. We had no way to open it so reception sent someone to do that, and he seemed to expect a tip for his services – he clearly hadn't been told that this was our meagre compensation for all the bad things that had happened. The manager did not reply to us, or apologise or wish us a good stay.
Stayed 7 nights in Jul 2024

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Aljosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good value, location and very friendly service.
Stayed 1 night in Jul 2024

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Helpful front desk and housekeeping staff. The restoration from the fire during the siege lacked charm and warmth. I wish they had tried to restore to something more like it was, more like the Viennese Cafe. Breakfast was good and varied. Coffee was poor. A 5 star hotel should do better than a convenience store coffee machine. I love Sarajevo, but not sure I would stay at the Europa again.
Stayed 5 nights in Jun 2024

10/10 Excellent

Ahmet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

10/10 Excellent

Christian

Stayed 3 nights in May 2024

6/10 Okay

Muharem

Travelled with family and small children
Ok
Stayed 1 night in May 2024

8/10 Good

0lga

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very nice. Everyone was very helpful excep the the man at the check out who was grumpy he didn't not make a attempt to help me with
Stayed 1 night in Mar 2024

10/10 Excellent

Sahin, Morton Grove

Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location Nice people Decent room
Stayed 2 nights in Mar 2024

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
It felt like old Europe n modern combined. The staff was great n very helpful.
Stayed 1 night in Nov 2023