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Mercure São Paulo Grand Plaza Paulista

4.0 star property

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Photo gallery for Mercure São Paulo Grand Plaza Paulista

Exterior
Premium bedding, minibar, in-room safe, blackout curtains
Living area
Exterior
Reception

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Room service
  • Housekeeping
  • Laundry

Explore the area

Map
R. Leôncio De Carvalho, 201 - Jardins, São Paulo, SP, 04003-010
  • Sesc Paulista Viewpoint
    ‪2 min walk‬
  • Paulista Avenue
    ‪4 min walk‬
  • Paulista Shopping Center
    ‪5 min walk‬
  • São Paulo (CGH-Congonhas)
    ‪22 min drive‬

Room options

View all photos for Standard Apartment, Multiple Beds

Standard Apartment, Multiple Beds

Standard Apartment, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Apartment, 1 Queen Bed

Premium bedding, minibar, in-room safe, blackout curtains

Standard Apartment, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Apartment, 1 Queen Bed

Superior Apartment, 1 Queen Bed

Superior Apartment, 1 Queen Bed

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Apartment, 3 Single Beds

Standard Apartment, 3 Single Beds

Standard Apartment, 3 Single Beds

  • Sleeps 3
  • 3 Twin Beds

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Reception

Radisson Hotel Paulista Sao Paulo

  • Pool
  • Pet-friendly
  • Kids pool
  • Free WiFi
4.2 out of 5, Very good, (1002)
The price is €121
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Radisson Hotel Paulista Sao Paulo

About this property

Mercure São Paulo Grand Plaza Paulista

Hotel with a fitness center, steps from Sesc Paulista Viewpoint
Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. WiFi in public areas is free. Other amenities include a sauna, valet parking, and a business center. Housekeeping is available on request.
Mercure São Paulo Grand Plaza Paulista offers 165 accommodations with minibars and safes. Rooms open to balconies. Beds feature premium bedding. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include a sauna, a fitness center, and in-room fitness.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Mercure São Paulo Grand Plaza Paulista's great location. During your stay, you're just a quick walk from Paulista Avenue. You'll find features like free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi
  • Enjoy international cuisine while dining at Grand Plaza
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Amenities include free lobby newspapers, a front-desk safe, and a business center
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Sesc Paulista Viewpoint and 4 minutes by foot from Paulista Avenue
Mercure São Paulo Grand Plaza Paulista offers its guests a sauna, a fitness center, and in-room fitness. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business center and a meeting room. Mercure São Paulo Grand Plaza Paulista also features multilingual staff, a garden, and complimentary newspapers in the lobby. Parking is available for a fee.

This 4-star São Paulo hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Grand Plaza - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered valet parking on site (BRL 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee weekdays 6:30 AM–10:00 AM: BRL 51 for adults and BRL 20 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Grand Plaza

Things to do

  • Bike rentals
  • Fitness centre
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • A meeting room

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Minibar

More

  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Elliptical machine
  • Energy-saving switches
  • Free weights
  • Iron/ironing board (on request)
  • LED light bulbs
  • Mobile key entry
  • Other gym equipment
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Stationary bike
  • Treadmill
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately BRL 51 for adults and BRL 20 for children
  • Covered valet parking fee: BRL 25 per day
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • One child 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Grand Plaza Hotel Sao Paulo
Grand Plaza Sao Paulo
Grand Plaza São Paulo Jardins Hotel
Grand Plaza São Paulo Jardins Managed Accorhotels Hotel
Grand Plaza São Paulo Jardins Managed Accorhotels
Grand Plaza São Paulo Jardins
Mercure São Paulo Grand Plaza Paulista Hotel
Mercure Grand Plaza Paulista Hotel
Mercure Grand Plaza Paulista
Grand Plaza São Paulo Jardins Managed By Accorhotels
Mercure São Paulo Grand Plaza Paulista Hotel
Mercure São Paulo Grand Plaza Paulista São Paulo
Mercure São Paulo Grand Plaza Paulista Hotel São Paulo

Mercure São Paulo Grand Plaza Paulista Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 276 out of 711 reviews
Rating 8 - Good. 238 out of 711 reviews
Rating 6 - Okay. 103 out of 711 reviews
Rating 4 - Poor. 59 out of 711 reviews
Rating 2 - Terrible. 35 out of 711 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Norman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

Pamela

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2024

10/10 Excellent

Aline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was perfect, with easy access to nearby attractions and restaurants. I was able to explore the area easily and enjoy all that it had to offer. My room was spacious, clean, and comfortable, with all the amenities I could need for a relaxing stay. But what truly set this hotel apart was the staff. They went above and beyond to ensure that my stay was enjoyable, from providing recommendations for things to do in the area to making sure that all of my needs were met.
Stayed 3 nights in Mar 2024

10/10 Excellent

Juan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is great! overall good, staff was friendly
Stayed 1 night in Mar 2024

10/10 Excellent

Adriano

Liked: Cleanliness, property conditions & facilities, room comfort
Great place, perfect location
Overall, a great experience, as someone would expect from any Mercure hotel. The only downside was the kettle in the room. It wasn't working and they didn't fix it after I mentioned about the problem. The best part here is the location. You're a stone throw from Japan House, Itaú Cultural, SESC (all culture-based places). Paulista Avenue is the main road in the city, bringing together many shopping centres, cafés, department stores and the best connection via underground to most of the city centre.
Stayed 1 night in Dec 2023

2/10 Terrible

Markus

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I am sad to say that the Mercure Sao Paolo Grand Plaza Paulista is the worst hotel I have stayed in in decades. I booked a 4-star hotel but this hotel is no more than a 2-star hotel. The rooms are terrible.
Stayed 2 nights in Nov 2023

10/10 Excellent

Raul, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was right by paulista ave. We walked to it and then up and down paulista ave many times. Lots of little shops and food especially on sunday. The housekeeping staff was good. They were always cleaning and supplying towels. The front desk staff was great- we needed to change our room to fit 3 people a few days after we got there. Instead of having to check out and wait till 2 to check back in the girl just switched are room right then. Saved us a lot of stress and she didnt have to do it. The restraunt wasn't so good, maybe it was an off day
Stayed 3 nights in Sep 2023

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are right off paulista ave. My husband and i walked up and down it several times. Very nicely located
Stayed 5 nights in Sep 2023

4/10 Poor

Vladimir

Disliked: Staff & service
Stayed 3 nights in Jul 2023

6/10 Okay

Kamel

Limited dining options, communication with staff due to language. Poor entertainment, cleanliness and access keys to elevator and room.
Stayed 5 nights in Mar 2023

4/10 Poor

Glauco

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
No Internet these days!
The area is good! But overall, the hotel needs an urgent refurbish, the breakfast was bellow average (there was no butter first day), and the internet sucks! Never above 1Mb. If you need internet access, you´d better look for another hotel.
Stayed 3 nights in Feb 2023

6/10 Okay

Dylan

Liked: Cleanliness, staff & service
Disliked: Amenities
It's was a nice stay overall, but there were some things that feels like management is out of touch with the property. For example, some of the lights had wiring issues and broke. I was surprised to find there was not an iron/ironing board in the room? And then the biggest thing that stood out was not having a trash can inside the room. The only one was the small one in the bathroom for toilet paper, so it didn't have enough space for drink containers. I think if the general manager spent a night in the hotel it would provide some perspective of what could be improved. A big thing that would also greatly improve the quality are the mattresses. Outside of that though, most of the staff was helpful.
Stayed 5 nights in Aug 2022

6/10 Okay

Hector

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice location, reported that door lock reader did not work... stayed there 3 nights, went to get new keys 10 times.. internet very intermitent, when it worked was fine.. however had to call 3 times to have it reset...
Stayed 4 nights in Jun 2022

10/10 Excellent

SERGIO J

Liked: Staff & service, amenities, property conditions & facilities
The place is clean and the staff is friendly
Stayed 4 nights in Jun 2022

2/10 Terrible

Cintia Futino Rodrigues da

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I booked an "Executive Double Room, 1 King Bed", but we didn't get a king bed at first. After notifying them, we got the right room.
Stayed 1 night in Mar 2022

4/10 Poor

MAREK, Pointe-Claire

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Tired furniture in the room. No wifi in the room despite signal being present. Staff told me that they are aware of this but they did not do anything to fix the problem. So i could not work from room. They elaborated that they did not update the system so i could not use my iphone. Overall disappointing hotel.
Stayed 1 night in Dec 2021

4/10 Poor

Philip, Romsey

Business traveller
Liked: Cleanliness, property conditions & facilities
WiFi provision totally inadequate and when complained there was somewhat disbelief but tinkered with the system. Eventually there was wifi but not good reception.
Stayed 1 night in Sep 2021

4/10 Poor

Aldiyar Ian, Middletown

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well
I liked the staff and the hotel itself, but the room condition was not something that I expected. In the picture, the room looks all renovated, but it wasn't... ............................ ................... ................... ...................
Stayed 2 nights in May 2020

10/10 Excellent

Herry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location!
It's at a good location. The room is fairly old and no complimentary water
Stayed 2 nights in Feb 2020

4/10 Poor

Lucas

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed!
For a suit and a central hotel it was extremely out of date. The safe didn’t work.
Stayed 12 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and especially at the reception were were amazing. Extremely helpful and accommodating. Going to stay there again soon
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was old fashioned, no coffee maker, the filters of the airconditioning were full with dust, took them out but nobody cleaned them for 4 days. bathroom wasn't really clean, wifi was horrible. Staff very friendly and helpful
Stayed 5 nights in Oct 2019

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019