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Sheraton Santos Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Santos Hotel

Indoor pool, open 6:00 AM to 10:00 PM, free pool cabanas, pool loungers
Indoor pool, open 6:00 AM to 10:00 PM, free pool cabanas, pool loungers
Lobby
Lobby
Property amenity

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Spa
  • Bar
  • Parking available
  • Air conditioning

Explore the area

Map
Rua Guaiaó, 70 - Aparecida, Santos, 11035-260
  • Praiamar Shopping Mall
    1 min walk
  • Outback Steakhouse
    1 min walk
  • Terminal Porto Station
    10 min drive
  • Santos (SSZ)
    90 min drive

Room options

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking | Bathroom

Executive Suite, 1 Bedroom, Non Smoking

  • 79 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking

Classic Room, 1 King Bed, Non Smoking

  • 38.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Non Smoking

Classic Room, 2 Queen Beds, Non Smoking

Classic Room, 2 Queen Beds, Non Smoking

  • 38 sq m
  • Sleeps 3
  • 2 Queen Beds

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About this property

Sheraton Santos Hotel

Family-friendly hotel connected to a shopping center in Aparecida with a fitness center
An indoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a complimentary children's club are onsite. Housekeeping is available on request.
Sheraton Santos Hotel offers 212 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and bathrobes. LED televisions are featured in guestrooms. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Our customers tell us they can't get enough of the helpful staff at Sheraton Santos Hotel. During your stay, you'll be connected to a shopping center, and just a quick walk from Ponta da Praia Beach. You'll find features like free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi
  • Enjoy international cuisine while dining at O Lagar Restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym and a playground
  • 9 minutes by foot from Ponta da Praia Beach and a 4-minute drive from Santos Harbor
Sheraton Santos Hotel offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and 11 meeting rooms. Event space at this hotel measures 11560 square feet (1074 square meters) and includes conference space. Spa services, a complimentary children's club, and an arcade/game room are also featured at the family-friendly Sheraton Santos Hotel. Parking is available for a fee.

This 4-star Santos hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
O Lagar Restaurant - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Lobby Bar - Onsite lobby lounge. Open daily.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered valet parking on site (BRL 50 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends: BRL 65 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • O Lagar Restaurant
  • Lobby Bar

Things to do

  • Arcade/games room
  • Fitness centre
  • Indoor pool
  • Playground
  • Spa services

Family friendly

  • Arcade/games room
  • Children's games
  • Children's toys
  • Free children's club
  • Free cots/infant beds
  • Free supervised childcare
  • Indoor pool
  • Playground
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Porter/bellhop

Business services

  • Business centre
  • Computer station
  • Conference space (11560 square feet)
  • Meeting rooms - 11

Outdoors

  • Free pool cabanas
  • Garden
  • Pool sunloungers

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Romance packages available
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch LED TV

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Santos Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for BRL 165.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: BRL 5.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately BRL 65 per person
  • Covered valet parking fee: BRL 50 per day
  • Rollaway bed fee: BRL 165.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival.

We should mention

  • Upon check-in, parents or a legal guardian traveling with children under 18 years old are obligated to present the child's birth certificate and an identity card with photo (passport, for example). For international travels to Brazil, if just one of the parents is traveling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to traveling for more information.
  • Pool access available from 6:00 AM to 10:00 PM.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sheraton Santos
Sheraton Santos Hotel Brazil
Sheraton Santos Hotel Hotel
Sheraton Santos Hotel Santos
Sheraton Santos Hotel Hotel Santos

Sheraton Santos Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 651 out of 845 reviews" "
Rating 8 - Good. 147 out of 845 reviews" "
Rating 6 - Okay. 33 out of 845 reviews" "
Rating 4 - Poor. 8 out of 845 reviews" "
Rating 2 - Terrible. 6 out of 845 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

jorge

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel location very nice
Stayed 1 night in Aug 2024

10/10 Excellent

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time @ the sheraton santos
Without a shadow of doubt the best hotel ive stayed in @ Santos Good size room , great wifi , good breakfast Virtually next door to the best shopping mall in Santos & Carrefour supermarkets All the staff spoke English which is a bonus for brasil 10 minute walk to the nearest beach Very quiet of an evening Overall a perfect stay
Stayed 2 nights in Jul 2024

8/10 Good

Erik

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 2 nights in Jun 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

victor

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The room was big and the city view was amazing. They served great food. The heated swimming pool was appreciated. All in all we had a great experience and we highly recommend this hotel
Stayed 3 nights in May 2024

10/10 Excellent

Dejan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024

10/10 Excellent

Adam

Stayed 2 nights in May 2024

10/10 Excellent

mauricio

Stayed 8 nights in Apr 2024

10/10 Excellent

Mauricio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Jan 2024

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Camas e travesseiros muito confortáveis, academia muito boa e otima localização. Os quartos possuem smoke detectors, o café da manhã tem diversas opções e funcionários super atenciosos e simpáticos.
Stayed 1 night in Mar 2024

10/10 Excellent

Dan

Travelled with partner
Liked: Amenities
Excellent staff spoke English well they were very helpful both and check in and on departure to obtain a taxi to the cruise terminal for us to leave
Stayed 1 night in Mar 2024

8/10 Good

Narasingarao

8/10 Good

Debra, Apopka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and shopping mall was convenient but beach wasn’t too nice
Stayed 2 nights in Feb 2024

10/10 Excellent

eugene

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and spoke English. Raul at the front desk especially. Also, the restaurant in the Hotel is excellent. The Cod was delicious. I would not hesitate to return to the Sheraton and the restaurant.
Stayed 1 night in Feb 2024

10/10 Excellent

HUA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Marian Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Eduardo A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Juliano

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 3 nights in Nov 2023

10/10 Excellent

Eric, Kennesaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great top notch full service hotel with a great indoor heated pool, perfect for families. My only complaint is that I paid full price for a deluxe room with a king bed. However, the loaded refrigerator was broken. Therefore, all we had were warm beverages. I would expect that I hotel at this level would verify that everything is working BEFORE renting the room. We reported the problem and no type of refund was offered and no one was available to fix the problem until at least the following day. However, we were already gone by then.
Stayed 1 night in Nov 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying there and have always had a good experience. The only negative I can think of is the steep price for parking there. Breakfast is probably the best I’ve ever seen at a hotel
Stayed 2 nights in Oct 2023

10/10 Excellent

Juan

Stayed 1 night in Jul 2023

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for the price and the city!
Stayed 1 night in Jul 2023

10/10 Excellent

Richard

Stayed 1 night in Jul 2023

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incrível como sempre
Hotel sensacional e o serviço é incrível em todos os lugares. Usamos o Spa e a piscina e a academia. Praticamente nem saímos do hotel nos 5 dias que estivemos lá. A localização é incrível com o supermercado e o shopping exatamente em frente ao hotel e isso facilita muito. O café da manhã tem várias opções e é muito gostoso. Enfim, sempre que voltamos pro Brasil acabamos nos hospedando aqui e sempre o melhor custo benefício .
Stayed 5 nights in May 2023