4/10 Poor
emma louise
Travelled with partner
6 Jul 2024
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I feel the property needs some TLC in general this is our 2nd visit , 1st was 2019
Heart suite not as chic and 5* as it was in 2019, at best a 3*
First time in 2019 was perfect greeted with prosseco and the heart suite was immaculate.
Champagne breakfast each morning.
This time we were not greeted with anything , taken to the wrong suite and told this was what we had booked , I spent 20 minutes and showed the email confirmation that the passion suite we were being made to accept was the same as the heart . I explained it was not as we had stayed in the heart before and paid this time for the heart !
Eventually we were given keys to the heart suit we had booked !
The beautiful window in the bathroom was being held up with chains , look un property and I can see from past pictures i have the window is the wrong way round now.
Sunbeds were old and would just collapse and we were read the riot act about only using the pool and NOT sitting down in that area as we had our area and that the oool sinners belong to the two other suites .
I note no other person observed these rules during our stay and nothing was said !
Best thing is the two cleaners /breakfast team for sure.
Also security in the evening is poor as the no door gates are ever shut ( all the other hotels around have their gates shut all the time!
Think maybe a change in management but this once chic 5* in every way is now quite poor
emma louise
Stayed 4 nights in Jul 2024