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Sheraton Santo Domingo Hotel

4.0 star property

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Photo gallery for Sheraton Santo Domingo Hotel

Outdoor pool, pool umbrellas, pool loungers
Exterior
Junior Suite, 1 Bedroom, Balcony
Interior
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
365 George Washington Avenue, Santo Domingo, 10205
  • Malecon
    ‪1 min walk‬
  • Grand Casino Jaragua
    ‪3 min walk‬
  • Guibia Beach
    ‪18 min walk‬
  • Santo Domingo (HEX-Herrera Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 1 King Bed, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Queen Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 1 King Bed, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed, Ocean View

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Club Room, 2 Queen Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 1 Bedroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Bedroom, Balcony

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 1 Bedroom, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Outdoor pool, pool umbrellas, pool loungers

Club Suite, 1 Bedroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking, Balcony

Premium bedding, down duvets, minibar, in-room safe

Club Suite, 1 Bedroom, Non Smoking, Balcony

  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Partial Ocean View

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Partial Ocean View

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Partial Ocean View

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Queen Beds, Partial Ocean View

  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Catalonia Santo Domingo

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1495)
The price is €140
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Catalonia Santo Domingo

About this property

Sheraton Santo Domingo Hotel

Pet-friendly hotel with free valet parking connected to a shopping center in Santo Domingo
This smoke-free hotel features an outdoor pool, a restaurant, and a health club. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Sheraton Santo Domingo Hotel offers 245 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 42-inch plasma televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

Children under 18 years old are not allowed in the swimming pool or health club without adult supervision.

Our customers tell us they can't get enough of the helpful staff at Sheraton Santo Domingo Hotel. During your stay, you'll be connected to a shopping center, and just a quick walk from Malecon. Features include free WiFi in public areas and free valet parking, plus an outdoor pool. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi in some public areas
  • Free valet parking, self parking, and extended parking
  • Enjoy international cuisine and ocean views while dining at Cafe Casabe Restaurant
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Steps from Malecon and 7 minutes by car from Agora Mall
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Sheraton Santo Domingo Hotel offers its guests an outdoor pool, a health club, and a sauna. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center and 13 meeting rooms are available. Event space at this hotel measures 5355 square feet (497 square meters) and includes a conference center. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Sheraton Santo Domingo Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 4-star Santo Domingo hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11 AM.
Cafe Casabe Restaurant - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
24-hour room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12 per night)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Cafe Casabe Restaurant

Things to do

  • Fitness centre
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (5355 square feet of space)
  • Meeting rooms - 13

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Grab bar in bath
  • Grab bar near toilet
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • TV in lobby
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 42-inch plasma TV
  • TV channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini fridge
  • Minibar

More

  • Desk
  • Electrical adapters/chargers
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Slippers
  • Soundproofing
  • Water-efficient showers only
  • Window screens

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in fee: USD 50
Contactless check-in available
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 25.6 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 192
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 12 per night (rates may vary)
  • Airport shuttle fee: USD 45 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 25.6 per pet (varies based on length of stay) plus USD 192 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sheraton Santo Domingo Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Magna 365
Hotel Magna 365 Santo Domingo
Magna 365
Magna 365 Hotel
Magna 365 Santo Domingo
Sheraton Santo Domingo Hotel
Sheraton Santo Domingo
Sheraton Santo Domingo
Sheraton Santo Domingo Hotel Hotel
Sheraton Santo Domingo Hotel Santo Domingo
Sheraton Santo Domingo Hotel Hotel Santo Domingo

Sheraton Santo Domingo Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 652 out of 1001 reviews
Rating 8 - Good. 217 out of 1001 reviews
Rating 6 - Okay. 57 out of 1001 reviews
Rating 4 - Poor. 37 out of 1001 reviews
Rating 2 - Terrible. 38 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luz

Stayed 3 nights in Oct 2024

8/10 Good

Miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in and check out process is to long. They didn’t keep a credit card for incidentals and I was told that “ I didn’t have credit “ so I had to go back and ask for them to take a credit card so I could use the bars, restaurants etc!
Stayed 2 nights in Nov 2024

6/10 Okay

Jie Liang Wu, Brooklyn Ny

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Staff friendly but hotel room condition was old , water was not enough for shower
Stayed 3 nights in Oct 2024

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hotel the pool everything was good but the breakfast was nasty
Stayed 2 nights in Sep 2024

10/10 Excellent

anderson johanny, Sosua

Stayed 1 night in Jun 2024

6/10 Okay

Pablo

Liked: Staff & service
Stayed 3 nights in Oct 2024

10/10 Excellent

Calvin Jerome

Liked: Amenities
l had a pleasant stay. All the were attentive and professional even the maid service. The location with a wonderful ocean walking park was a highlight. Just be careful crossing the extremely busy street. I’d recommend a stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Anania, Yonkers

Stayed 2 nights in Oct 2024

8/10 Good

Ketty

Stayed 3 nights in Sep 2024

10/10 Excellent

Carmen, Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything
Stayed 1 night in Oct 2024

10/10 Excellent

Raul

Stayed 2 nights in Sep 2024

6/10 Okay

Rosa, Round Rock

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had to get into an argument due to the number of people in the reservation , according to Sheraton Santo Domingo , there is an extra charge for a 2nd person in the room , this is the first time in all my years of traveling and using marriott or sheraton properties that such policy is mentioned , even thohg I checked and expedia gives the exact same rate for 1 or 2 persons in the room !
Stayed 1 night in Oct 2024

6/10 Okay

JONATHAN, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Ricdamis

Travelled with family, Business traveller
Liked: Staff & service
Parking is an issue. Noise from the city is also an issue. Otherwise good hotel for travelers on a business trip or just transitioning through the city. There is a Casino connected to the property, making lots of noise on weekends.
Stayed 1 night in Sep 2024

10/10 Excellent

Wilfredo, San Juan

ok
Stayed 8 nights in Sep 2024

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel!!!
This is my go-to place whenever I visit Santo Domingo, the staff is always so welcoming and always goes above and beyond to make my staff as perfect as possible. The staff in the Club Lounge is always super helpful and enjoyable. The views on the oceanside in the club rooms are amazing.
Stayed 2 nights in Sep 2024

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are regulars at this hotel and consider it to be one of the best stays in the city of Santo Domingo. Staff is extremely professional, friendly, accommodating, and knowledgeable. Restaurant staff is superb, food is excellent, and many options. Breakfast is our favorite! Our room was nicely decorated, included the most comfortable mattress and bedding of the best quality. At Sheraton we always feel at home. Special thanks to Mr. Cuello, Carmen, and restaurant staff. (sorry I don't remember everyone's names) Andres at check in was amazing. Also Abel, Nelson, Maximiliano, and the many others who we interacted with in this visit provided outstanding service. We highly recommend this hotel and look forward to visiting again in the near future!
Stayed 3 nights in Aug 2024

10/10 Excellent

Jun

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel check in staffs are very friendly.
Stayed 1 night in Aug 2024

10/10 Excellent

Maciel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Cinthia C.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My third time at Sheraton, definitely one if the best places I’ve staying in. Love everything about it, its people, rooms, food, all
Stayed 3 nights in Aug 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A point here is the walk from parking to the one entry is far and with luggage can be tricky
Stayed 2 nights in Jul 2024

8/10 Good

Unai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It speaks for it self 100 percent staff are very polite, very knowledgeable people are just the best deal I have experienced in 45 years going to Santo Domingo
Stayed 3 nights in Jul 2024

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel is nice but they need to keep on top of a few things
Stayed 2 nights in Jul 2024