Gran Hotel Europa Santo Domingo, Trademark by Wyndham

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Gran Hotel Europa Santo Domingo, Trademark by Wyndham

Exterior
International cuisine, al fresco dining
In-room safe, blackout curtains, iron/ironing board
Lobby
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Breakfast included
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Arzobispo Merino No. 109, Zona Colonial,, Santo Domingo, Distrito Nacional, 10212
  • Calle Las Damas
    4 min walk
  • Restaurante Terraza Europa Hotel Boutique
    1 min walk
  • Ramon Caceres Station
    5 min drive
  • Santo Domingo (HEX-Herrera Intl.)
    25 min drive

Room options

Room, 1 Queen Bed, Non Smoking, Balcony (Colony Building)

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Non Smoking (Bright)

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 2 Queen Beds, Non Smoking (Bright)

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Balcony

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Single Beds, Non Smoking (Bright)

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

Room, 2 Single Beds, Accessible, Non Smoking (Roll-In Shower,)

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

Room, 1 Queen Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 2 Single Beds, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

Room, 2 Bedrooms, Non Smoking

  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Gran Hotel Europa Santo Domingo, Trademark by Wyndham

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this Colonial hotel include concierge services, gift shops/newsstands, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).. Featured amenities include limo/town car service, a computer station, and complimentary newspapers in the lobby. Planning an event in Santo Domingo? This hotel has facilities measuring 495 square feet (46 square meters), including a meeting room. Self parking (subject to charges) is available onsite..#The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change): Dining venue(s) Fitness facilities. Mandatory fees: You'll be asked to pay the following charges at the property: Cash deposit: USD 10.00 per stay We have included all charges provided to us by the property. . Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for full breakfast: USD 9 per person (approximately) Covered self parking fee: USD 10 per night (in/out privileges) Rollaway bed fee: USD 30.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts Visa, Mastercard, American Express, Discover, and cash Safety features at this property include a smoke detector . Special instructions: Front desk staff will greet guests on arrival.. Minimum age: 19. Check in from: 3:00 PM. Check in to: midnight. . Check out: 12:00 PM. House Rule: Children welcome. House Rule: No pets or service animals. House Rule: Smoking permitted.
Our customers tell us they can't get enough of the helpful staff at Gran Hotel Europa Santo Domingo, Trademark by Wyndham. During your stay, you'll be connected to the convention center, and just a quick walk from Amber World Museum. Free breakfast, free WiFi in public areas, and a restaurant are available.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy a bite to eat at Sky Europa, a bistro that serves international cuisine
  • Self parking available for a fee
  • Services include a concierge, luggage storage, and wedding services
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Just a 2-minute drive from Malecon and 9 minutes from Blue Mall
  • Airport shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A fitness center, a rooftop terrace, and multilingual staff are also featured at Gran Hotel Europa Santo Domingo, Trademark by Wyndham. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Gran Hotel Europa Santo Domingo, Trademark by Wyndham was completed in August 2020.

Smoking is allowed in designated areas at this 3.5-star Santo Domingo hotel.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Sky Europa - This bistro specializes in international cuisine. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Late night fare is available from room service (during limited hours).

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (DOP 550 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • On-site parking options include a garage
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Sky Europa

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Travel cot

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Lift
  • Lift door width (centimetres): 80
  • Front entrance ramp
  • Handrails in hallways
  • Hallway handrail height (centimetres): 110
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 110
  • Step-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 110
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Couples dining
  • Designated smoking areas
  • Local culture and ecosystem education
  • Renovated entire property – August 2020
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hairdryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for DOP 1320.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: DOP 2200 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: DOP 550 per night
  • Rollaway bed fee: DOP 1320.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Gran Hotel Europa Santo Domingo, Trademark by Wyndham offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gran Hotel Europa Santo Domingo Trademark by Wyndham
Gran Hotel Europa Santo Domingo, Trademark by Wyndham Hotel

Gran Hotel Europa Santo Domingo, Trademark by Wyndham Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 310 out of 541 reviews" "
Rating 8 - Good. 143 out of 541 reviews" "
Rating 6 - Okay. 52 out of 541 reviews" "
Rating 4 - Poor. 18 out of 541 reviews" "
Rating 2 - Terrible. 18 out of 541 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dawayne, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay the staff was excellent, hotel is safe and secure security was noticeably 24 hours of the day. Guest friendly
Stayed 3 nights in Sep 2024

6/10 Okay

Stephanie

Travelled with family, Travelled with family and small children, Travelled with partner
The room I booked and paid for wasn’t available when I got to the hotel plus checking in was horrible they couldn’t find my reservation and when they found my reservation the Yeah room I booked they had given it to somebody else and mind you I paid for this before getting there then they tried to make it seem that because the miss understanding they were going to accommodate me my baby No and my husband in a better room than what I paid for, which it was the opposite they downgrade me to smaller room with little space no windows horrible. Mind you I waited for about 2hrs to check in my baby is under one year and he was uncomfortable crying when I got the room they finally gave me had no energy to complain about the situation of how small of a room it was
Stayed 1 night in Sep 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, safe place to stay
Stayed 3 nights in Sep 2024

8/10 Good

Maricel

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.
Stayed 2 nights in Sep 2024

8/10 Good

Dannaliz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

OMAR ANTONIO

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is an amazing place just that I paid less in my previous visit with a bigger room. Un lucky maybe. Great place to stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

RUTH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I want to thank Estephany, Alexandra, Mari cruz, yulesuy, yeuri, Alexander, Manuel, Liz and Nicole were the best of my stay. They were attentive to all our needs during our stay. Thank you all for your customer service. See you soon.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mercedes

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff very attentive
Stayed 1 night in Sep 2024

10/10 Excellent

Daniel

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great allocation
Stayed 1 night in Sep 2024

8/10 Good

Angie

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Sep 2024

10/10 Excellent

argenis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Gran Hotel Europa Santo Domingo, Trademark by Wyndham, is located in the heart of Santo Domingo's Colonial Zone, making it a great base for exploring historical attractions. Guests appreciate the central location, friendly staff, and clean accommodations. The hotel features modern amenities like free Wi-Fi and a rooftop bar with panoramic city views.
Stayed 1 night in Sep 2024

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a great place to stay. I will come back
Stayed 1 night in Sep 2024

8/10 Good

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy bonito! El personal es amable, excepto el personal de Roof Top. Estuvimos esperando mas de 20 min sin que se acercaran a ofrecernos el menú y solo habían 6 personas mas. Salimos y el oficial de seguridad nos recomendó un restaurante italiano al frente de hotel, la mejor decisión. Nos alegramos del mal servicio del Roof Top del hotel porque comimos nuestra mejor cena en Republica Dominicana. Si ocupan parqueo, el del hotel es pequeño y estrecho, y a la hora de reservar no dicen que lo cobran por aparte pero en el check in cobran 15 dólares por parquear. Las habitaciones son modernas y lindas, pero todo se escucha! a las 5am nos despertamos con los vecinos conversando mientras esperaban el ascensor así que si tienen el sueño liviano es posible que les moleste. El desayuno incluido es bueno.
Stayed 1 night in Sep 2024

10/10 Excellent

Farit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very nice staff. Clean. We had a wonderful rest.
Stayed 7 nights in Aug 2024

10/10 Excellent

Maricel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location, friendly staff. Breakfast is varied and pretty decent. There's a rooftop restaurant with nice ambiance. This is my second stay at this hotel. I would recommend it.
Stayed 2 nights in Sep 2024

6/10 Okay

Rose

Travelled with family
The room was average, quite small and unremarkable. The hotel itself is clean and in a nice area.
Stayed 2 nights in Aug 2024

4/10 Poor

Biancania

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Beautiful lobby but not so nice room.
Well first off, we were given a room on the main floor. The door was giving complications and it was a safety issue. We have a 7 month old and had to take precautions on the room since it’s close to the lobby. Then I saw the sink on the verge of breaking and there was no soap holder in the shower. Lastly before checkout we turned on the AC and a flying roach fell on top of me and the baby.
Stayed 1 night in Sep 2024

8/10 Good

Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 2 nights in Aug 2024

10/10 Excellent

Leighton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and safe
Stayed 4 nights in Aug 2024

10/10 Excellent

Zaidalynet, bronx

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needed a place to stay one night, twice, during my stay in DR and this place was PERFECT. As soon as you walk in the decor is simple but elegant, the staff is friendly. Mr. Montero at the front desk was great, the check-in was effortless. They serve a nice hot typical breakfast but what makes it a great experience is the staff in the restaurant; Rosanna, Elvin, Manuel y Mari Cruz were very attentive, kind and offered excellent service. They smiled and greeted my family genuinely. We loved our room best the second time around (Room 215). Overall if you want a place right in the heart of the zoom colonial, don’t hesitate to reserve this hotel.
Stayed 1 night in Aug 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
My only dislike was the size of my room. Otherwise a very pleasant stay,
Stayed 6 nights in Aug 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed at Gran Hotel Europa three times now, and each stay has been excellent. Their rooms are very comfortable, and the breakfast buffet is terrific.
Stayed 1 night in Aug 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at the hotel and it was great. Check-in and checking was easy and I will book their hotel again next year
Stayed 8 nights in Aug 2024