Gran Hotel Europa Santo Domingo, Trademark by Wyndham

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Gran Hotel Europa Santo Domingo, Trademark by Wyndham

Exterior
In-room safe, blackout curtains, iron/ironing board
Exterior
International cuisine, al fresco dining
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Breakfast included
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Arzobispo Merino No. 109, Zona Colonial,, Santo Domingo, Distrito Nacional, 10212
  • Ruinas del Hospital San Nicolás de Barí
    ‪4 min walk‬
  • Alcazar de Colon
    ‪4 min walk‬
  • Santa Maria la Menor Cathedral
    ‪5 min walk‬
  • Santo Domingo (HEX-Herrera Intl.)
    ‪25 min drive‬

Room options

Room, 1 Queen Bed, Non Smoking, Balcony (Colony Building)

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 1 Queen Bed, Non Smoking (Bright)

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 2 Queen Beds, Non Smoking (Bright)

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Non Smoking, Balcony

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Single Beds, Non Smoking (Bright)

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

Room, 2 Single Beds, Accessible, Non Smoking (Roll-In Shower,)

  • 16 sq m
  • Sleeps 2
  • 2 Twin Beds

Room, 1 Queen Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

Room, 2 Single Beds, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

Room, 2 Bedrooms, Non Smoking

  • 52 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Non Smoking

  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Gran Hotel Europa Santo Domingo, Trademark by Wyndham

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. Additional features at this Colonial hotel include concierge services, gift shops/newsstands, and wedding services. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).. Featured amenities include limo/town car service, a computer station, and complimentary newspapers in the lobby. Planning an event in Santo Domingo? This hotel has facilities measuring 495 square feet (46 square meters), including a meeting room. Self parking (subject to charges) is available onsite..#The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change): Dining venue(s) Fitness facilities. Mandatory fees: You'll be asked to pay the following charges at the property: Cash deposit: USD 10.00 per stay We have included all charges provided to us by the property. . Optional fees: The following fees and deposits are charged by the property at time of service, check-in, or check-out. Fee for full breakfast: USD 9 per person (approximately) Covered self parking fee: USD 10 per night (in/out privileges) Rollaway bed fee: USD 30.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. . Policies: No pets and no service animals are allowed at this property. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global). . Instructions: Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts Visa, Mastercard, American Express, Discover, and cash Safety features at this property include a smoke detector . Special instructions: Front desk staff will greet guests on arrival.. Minimum age: 19. Check in from: 3:00 PM. Check in to: midnight. . Check out: 12:00 PM. House Rule: Children welcome. House Rule: No pets or service animals. House Rule: Smoking permitted.
Our customers tell us they can't get enough of the helpful staff at Gran Hotel Europa Santo Domingo, Trademark by Wyndham. During your stay, you'll be connected to the convention center, and just a quick walk from Museo Mundo del Ambar / Amber World Museum. Free breakfast, free WiFi in public areas, and a restaurant are available.
  • Free buffet breakfast served daily
  • Free WiFi (speed: 25+ Mbps)
  • Enjoy a bite to eat at Sky Europa, a bistro that serves international cuisine
  • Self parking available for a fee
  • Services include a concierge, luggage storage, and wedding services
  • Onsite recreation includes a gym
  • Guests have great things to say about the local sightseeing and the helpful staff
  • Just a 2-minute drive from Malecon and 9 minutes from Blue Mall
  • Airport shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

A fitness center, a rooftop terrace, and multilingual staff are also featured at Gran Hotel Europa Santo Domingo, Trademark by Wyndham. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Gran Hotel Europa Santo Domingo, Trademark by Wyndham was completed in August 2020.

Smoking is allowed in designated areas at this 3.5-star Santo Domingo hotel.

Guests are served free buffet breakfast daily from 7:00 AM to 10:30 AM.
Sky Europa - This bistro specializes in international cuisine. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Late night fare is available from room service (during limited hours).

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Covered self parking on site (DOP 550 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • On-site parking options include a garage
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:30 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available

Restaurants on site

  • Sky Europa

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Travel cot

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Lift
  • Lift door width (centimetres): 80
  • Front entrance ramp
  • Handrails in hallways
  • Hallway handrail height (centimetres): 110
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 110
  • Step-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 110
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • Couples dining
  • Designated smoking areas
  • Local culture and ecosystem education
  • Renovated entire property – August 2020
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hairdryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Energy-saving switches
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for DOP 1320.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: DOP 2200 per vehicle (one-way, maximum occupancy 4)
  • Covered self parking fee: DOP 550 per night
  • Rollaway bed fee: DOP 1320.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Gran Hotel Europa Santo Domingo, Trademark by Wyndham offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Gran Hotel Europa Santo Domingo Trademark by Wyndham
Gran Hotel Europa Santo Domingo, Trademark by Wyndham Hotel

Gran Hotel Europa Santo Domingo, Trademark by Wyndham Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 326 out of 578 reviews" "
Rating 8 - Good. 157 out of 578 reviews" "
Rating 6 - Okay. 54 out of 578 reviews" "
Rating 4 - Poor. 20 out of 578 reviews" "
Rating 2 - Terrible. 21 out of 578 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Saturnino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Tony

Stayed 2 nights in Oct 2024

4/10 Poor

Brent, Loudonville

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The air conditioning in the newer rooms is an issue. I started with 320 and while it registered 16 Celsius, it was more like 26. The 2nd night they gave me 302 which was an older room and AC was fine but door did not lock from the outside so I couldn't leave my things in it. The last 2 nights they gave me 305 which was really nice with a balcony and an apology letter and fruit dish. So stick with the older rooms.
Stayed 4 nights in Oct 2024

10/10 Excellent

Candice

Travelled with family and small children
Liked: Cleanliness, amenities
Safe and the staff is great
Stayed 3 nights in Oct 2024

10/10 Excellent

Lance

Stayed 4 nights in Sep 2024

10/10 Excellent

R Van Den

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Great stay!
Was great very nice rooms, great value, awesome breakfast.. white floors are beautiful in rooms but many hairs where left on it, cleanness could be improved. Would go back though, nice place!
Stayed 1 night in Oct 2024

8/10 Good

Ivania

Liked: Cleanliness, staff & service
My stay here was nice. The property is pretty outdated, not as clean as it should be. The shower heads were not clean at all and the walls were not so clean. But the staff was amazing, Alexander at the bar, Alexandra the waitress, Juleisy the cashier, Yeiry, Nicol and Ashley were all great, their customer service was amazing, they made it a pleasant experience and they made the stay feel more comfortable.
Stayed 5 nights in Oct 2024

6/10 Okay

Issanet

Stayed 2 nights in Sep 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic European style hotel in Colonial Center
Classic European style hotel in Colonial Center. Older building with some updates but simply done. Our room was one of two corner rooms with small balconies over the street, which we were told are the best rooms in the hotel. As with any old hotel, not very soundproof. Rooftop restaurant is nice, and you get a sense of the heyday maybe 100 years ago.
Stayed 1 night in Oct 2024

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel with an exceptional staff. I recently had the pleasure of staying at Gran Hotel Europa in Santo Domingo, and I can’t recommend it enough! From the moment we arrived, the staff made us feel welcome and valued. Nicole, Yeiri, Liz, Yuleisi, and Alexandra were incredibly helpful, ensuring that every detail of our stay was perfect. Alexander and Estefani, the supervisor, went above and beyond to assist us, checking in regularly to ensure we had everything we needed. Our room was spacious and beautifully decorated, providing a comfortable retreat after exploring the city. The hotel's colonial architecture added to its charm, and the decor was thoughtfully curated. One of the highlights of our stay was the roof terrace. At sunset, It offered a lovely ambiance, and the prices for food and drinks were very affordable. For food, my girlfriend enjoyed the traditional Dominican bandera, while I savored a delicious steak and a glass of sangria. Both meals were delightful! Overall, our four days experience at Gran Hotel Europa was fantastic, and we will definitely be returning. Thank you to the entire team for making our stay so memorable!
Stayed 4 nights in Oct 2024

10/10 Excellent

Altagracia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect hotel
I love this hotel my family love it the quality amd peace in the hotel perfect the food really good the staff very nice
Stayed 1 night in Sep 2024

10/10 Excellent

Olga

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Definitely love this hotel for people and location, good breakfast. But unfortunately, they have to clean better..all the time hair on the floor
Stayed 1 night in Oct 2024

10/10 Excellent

Altagracia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabuloso
Fabulous the staff th hotel i will come back
Stayed 2 nights in Sep 2024

8/10 Good

LUZ

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 5 nights in Sep 2024

10/10 Excellent

Maurice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the affordability, cleanliness, the meals, walkability, the view. The english/spanish language barrier created a bit of problem. I would recommend to friends and family.
Stayed 2 nights in Sep 2024

8/10 Good

Ainsley

Stayed 7 nights in Jul 2024

8/10 Good

Emmanuel

Liked: Staff & service, property conditions & facilities
Nice hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

Dawayne, Washington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy my stay the staff was excellent, hotel is safe and secure security was noticeably 24 hours of the day. Guest friendly
Stayed 3 nights in Sep 2024

6/10 Okay

Stephanie

Travelled with family, Travelled with family and small children, Travelled with partner
The room I booked and paid for wasn’t available when I got to the hotel plus checking in was horrible they couldn’t find my reservation and when they found my reservation the Yeah room I booked they had given it to somebody else and mind you I paid for this before getting there then they tried to make it seem that because the miss understanding they were going to accommodate me my baby No and my husband in a better room than what I paid for, which it was the opposite they downgrade me to smaller room with little space no windows horrible. Mind you I waited for about 2hrs to check in my baby is under one year and he was uncomfortable crying when I got the room they finally gave me had no energy to complain about the situation of how small of a room it was
Stayed 1 night in Sep 2024

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, safe place to stay
Stayed 3 nights in Sep 2024

8/10 Good

Maricel

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience.
Stayed 2 nights in Sep 2024

8/10 Good

Dannaliz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

6/10 Okay

OMAR ANTONIO

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is an amazing place just that I paid less in my previous visit with a bigger room. Un lucky maybe. Great place to stay.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jessica

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

RUTH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024