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W Santiago

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for W Santiago

Terrace/patio
Exterior
Wow Suite, Suite, 1 King Bed, Terrace, Corner | View from room
3 restaurants, Japanese cuisine
Lobby

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Parking available
  • Gym
  • Room service

Explore the area

Map
Isidora Goyenechea 3000, Las Condes, Santiago, Region Metropolitana, 7550000
  • Apoquindo
    5 min walk
  • Tanta
    1 min walk
  • El Golf Station
    6 min walk
  • Santiago (SCL-Arturo Merino Benitez)
    28 min drive

Room options

View all photos for Wonderful Room, Room, 2 Double Beds, Non Smoking

Wonderful Room, Room, 2 Double Beds, Non Smoking

Wonderful Room, Room, 2 Double Beds, Non Smoking

  • 37 sq m
  • Mountain view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Corner

Room, 1 King Bed, Non Smoking, Corner

Room, 1 King Bed, Non Smoking, Corner

  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful Room, Room, 1 King Bed, Non Smoking

Wonderful Room, Room, 1 King Bed, Non Smoking

Wonderful Room, Room, 1 King Bed, Non Smoking

  • 37 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Fantastic Suite, Suite, 1 King Bed

Fantastic Suite, Suite, 1 King Bed

Fantastic Suite, Suite, 1 King Bed

  • 797 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Marvelous Suite, Suite, 1 King Bed

Marvelous Suite, Suite, 1 King Bed

Marvelous Suite, Suite, 1 King Bed

  • 990 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Spectacular Room, Room, 1 King Bed, Non Smoking

Spectacular Room, Room, 1 King Bed, Non Smoking | View from room

Spectacular Room, Room, 1 King Bed, Non Smoking

  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Spectacular Room, Room, 2 Double Beds, Non Smoking

Spectacular Room, Room, 2 Double Beds, Non Smoking | View from room

Spectacular Room, Room, 2 Double Beds, Non Smoking

  • 46 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Wow Suite, Suite, 1 King Bed, Corner

Wow Suite, Suite, 1 King Bed, Corner

Wow Suite, Suite, 1 King Bed, Corner

  • 101 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Wow Suite, Suite, 1 King Bed, Terrace, Corner

Wow Suite, Suite, 1 King Bed, Terrace, Corner | Living room

Wow Suite, Suite, 1 King Bed, Terrace, Corner

  • 177 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

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Exterior

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Pool
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Parking included
4.6 out of 5, Wonderful, (755)
The price is €334
for 1 night
5 Jan - 6 Jan
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About this property

W Santiago

Luxurious slopeside hotel with an outdoor pool
With direct access to the slopes, W Santiago makes guests feel at home with amenities like an outdoor pool, a 24-hour health club, and a rooftop terrace. Housekeeping is available on request.
W Santiago offers 196 air-conditioned accommodations with iPod docking stations and washers/dryers. These individually decorated accommodations include sofa beds. Beds feature premium bedding. 42-inch plasma televisions come with premium cable channels. Coffee/tea makers and minibars are provided. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This Santiago hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include ski-in/ski-out access, an outdoor pool, and a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at W Santiago. During your stay, you're just a quick walk from Peru Plaza. You'll find features like free WiFi in public areas, plus 3 restaurants and 2 bars.
  • Free WiFi
  • Enjoy Japanese cuisine at Karai, one of the property's 3 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, ski-in/ski-out access, and fitness classes
  • 11 minutes by foot from Costanera Center and a 5-minute drive from Parque Arauco Mall
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
After a day on the snow, enjoy a swim in the outdoor swimming pool or use the hotel's other facilities, which include a 24-hour health club. When the sun goes down, sip après-ski drinks in one of the hotel's 2 bars/lounges.

There are 3 restaurants on site. WiFi is free in public spaces. Parking is available for a fee.

This 5-star Santiago hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.
Karai - This restaurant specializes in Japanese cuisine.
NoSo - This restaurant specializes in international cuisine. Open daily.
Terraza - This restaurant specializes in international cuisine. Open daily.
Red2One - Onsite rooftop bar. Reservations are required. Open daily.
24-hour room service is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (CLP 20000 per day)
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 7:30 AM–11:00 AM on weekends: CLP 19900-19900 per person
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Restaurants on site

  • Karai
  • NoSo
  • Terraza
  • Red2One

Things to do

  • 24-hour health club
  • Fitness classes
  • Outdoor pool
  • Shopping

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Sofa bed
  • Washer/dryer

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Ski-in/ski-out access
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Lift door width (centimetres): 100
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 70
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Step-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 100
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding
  • Sofa bed

Bathroom

  • Dressing gowns
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch plasma TV
  • TV channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Individually decorated
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Recycling
  • Slippers
  • Washer and dryer

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CLP 18000 per accommodation, per day, plus a deposit of CLP 72000 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CLP 19900 to 19900 per person
  • Airport shuttle fee: CLP 42000 per vehicle (one way)
  • Self parking fee: CLP 20000 per day
  • Pet deposit: CLP 72000 per stay
  • Pet fee: CLP 18000 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
W Santiago offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Santiago W
W Hotel Santiago
W Santiago
w Santiago Hotel Santiago
Hotel W Santiago
W Santiago Hotel
W Santiago Santiago
W Santiago Hotel Santiago

W Santiago Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 274 out of 472 reviews" "
Rating 8 - Good. 119 out of 472 reviews" "
Rating 6 - Okay. 46 out of 472 reviews" "
Rating 4 - Poor. 15 out of 472 reviews" "
Rating 2 - Terrible. 18 out of 472 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luis, Newport Coast

Stayed 1 night in Aug 2024

10/10 Excellent

Rachel

Stayed 1 night in Jul 2024

10/10 Excellent

Jacqueline

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

6/10 Okay

Michael, Vina del Mar

Stayed 1 night in Jun 2024

10/10 Excellent

Luis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Nagwa

Liked: Cleanliness, staff & service, property conditions & facilities
very nice hotel and good location
Stayed 1 night in Apr 2024

10/10 Excellent

Jeff

Stayed 4 nights in Apr 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love any W hotel!!
Superb staff and service, as always!!! Rooftop pool was super cool. Restaurant and view and lobby and room all stellar. Valet the best, as always!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

fangyi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility and amenities. Great infinity swimming pool and roof top bar.
Stayed 3 nights in Mar 2024

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very friendly and helpful. The room however had some shortcomings - no proper reading lights by the bed, and aircon was poor and difficult to adjust, resulting in the room being a little stuffy at times. Breakfast on the Sunday morning was chaotic - we had to sit in an overflow area.
Stayed 3 nights in Feb 2024

10/10 Excellent

ALEX

Liked: Cleanliness, amenities, property conditions & facilities
Nothing else
Stayed 2 nights in Dec 2023

10/10 Excellent

Teak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made us feel like we were at home. Very accommodating.
Stayed 1 night in Jan 2024

8/10 Good

Emma

Liked: Cleanliness, room comfort
Ok but not the best
The W is a little old and tired looking as per other reviews it could use some modernisation but overall its a great place to stay. However the Concierge team are pretty rubbish, messed up bookings and the hotel charges you 19% in USD tax if you don't have a credit card to take payment. a bit ridiculous and wont allow you to charge anything to your room without a deposit paid in USD that they give you back Pesos for if you dont spend the deposit across your stay,
Stayed 3 nights in Dec 2023

10/10 Excellent

JULIAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this property and location was perfect. The restaurants, shopping was nearby. The staff, rooms and food were excellent.
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location ! Excellent Staff ! Great Service
This was our first visit to Santiago. The service, friendliness and willingness to be of help at the W was outstanding. Food was excellent. Our upgraded room and its views was Amazing. The property is showing its age a little and could use a makeover and new, less soft mattresses. The location to shopping and restaurants is perfect. We would definitely stay again !
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

alberto

Liked: Cleanliness, amenities
Disliked: Staff & service
Problems with te aircon at the room.
Stayed 1 night in Sep 2023

6/10 Okay

Diego

Travelled with partner
Disliked: Amenities, property conditions & facilities
The hotel it’s a little old, need to be update. Boring bar, boring ambiance. The sky bar close. Expensive medium quality
Stayed 1 night in Sep 2023

6/10 Okay

Robert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Really looking run down these days. Looks like COVID took its toll. Was once the “it” place but not anymore
Stayed 1 night in Aug 2023

2/10 Terrible

paul

Disliked: Cleanliness, amenities
Service horrible especially front desk
Stayed 1 night in Aug 2023

10/10 Excellent

Karen, landrum

Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful property. Very good service !
Stayed 1 night in Jul 2023

2/10 Terrible

Guillermo

Stayed 1 night in Jun 2023

8/10 Good

Callum

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, high quality hotel in nice area
Really friendly staff from start to finish. Super comfortable room with huge shower. Top quality breakfast selection. Hotel layout is a bit annoying in that you have to take three different sets of lifts to get to different areas. Some of the decor felt a bit dated. Pool bar / food menu was poor. Hotel is in a really nice part of Santiago, close to bars and restaurants.
Stayed 1 night in Apr 2023

2/10 Terrible

Craig

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The decor is tired and needs a refurbishment, there was none of the 'wow' factor that W's are meant to provide. The breakfast buffet was very poor, there was a lot of food but it was poor quality and poorly presented. Staff at the rooftop bar were very good, but other staff seemed not to care about much. And in this day and age, a hotel still using toiletries in small disposable bottles is really disappointing.
Stayed 1 night in Apr 2023