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Solace Hotel Santiago

4.0 star property
VIP Access

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Photo gallery for Solace Hotel Santiago

Seasonal outdoor pool
Property entrance
Interior entrance
Porch
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Spa
  • Gym
  • Room service

Explore the area

Map
Monseñor Sotero Sanz 115, Providencia, Santiago, Región Metropolitana, 5550000
  • Clínica Indisa
    ‪10 min walk‬
  • Costanera Center
    ‪14 min walk‬
  • Santiago Metropolitan Park
    ‪16 min walk‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Premium Suite

Premium Suite

Premium Suite

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • 27 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Solace Hotel Santiago

Mountain ski retreat with restaurant and bar/lounge
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Solace Hotel Santiago include a rooftop terrace and a complimentary reception. Housekeeping is available on request.
Solace Hotel Santiago offers 108 accommodations with free minibar items and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center, a seasonal outdoor pool, and complimentary bicycles.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
The free breakfast at Solace Hotel Santiago gets high marks from our customers. During your stay, you're just a quick walk from Drugstore. You'll find features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free buffet breakfast served daily
  • Free WiFi and wired Internet
  • Free self parking
  • Enjoy local and international cuisine while dining at Zafferano
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and complimentary bicycles
  • Guests have great things to say about the breakfast and the helpful staff
  • Just a 3-minute drive from Clinica Santa Maria and a few minutes from Santiago Town Square
  • Airport, ski, and local-area shuttle service available for a fee
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site, along with 2 coffee shops/cafes. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Santiago hotel.

Guests are served free buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM. The hotel hosts a free manager's reception daily.
Zafferano - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • On-site parking available only on request
  • Free secured, covered self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking
  • On-site parking options include a garage
  • Free off-site parking
  • Street parking available
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)
  • Ski shuttle (surcharge)

Food and drink

  • Free buffet breakfast available 6:30 AM–10:30 AM on weekdays and 7:00 AM–11:00 AM on weekends
  • 1 restaurant and 2 coffee shops
  • 1 poolside bar and 1 bar
  • Free daily reception
  • Room service available

Restaurants on site

  • Zafferano

Things to do

  • Fitness centre
  • Free bike hire
  • Seasonal outdoor pool
  • Spa services

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Rooftop terrace

Spa

  • Massage - deep-tissue

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • At least 80% of food locally sourced
  • At least 80% organic food
  • Comprehensive food waste policy
  • Designated smoking areas
  • Living plant wall
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free local calls
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 75 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Solace Hotel Santiago offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in November and close in April.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Solace Hotel Santiago
Solace Santiago
Solace Hotel Santiago Hotel
Solace Hotel Santiago Santiago
Solace Hotel Santiago Hotel Santiago

Solace Hotel Santiago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 786 out of 1007 reviews
Rating 8 - Good. 160 out of 1007 reviews
Rating 6 - Okay. 37 out of 1007 reviews
Rating 4 - Poor. 17 out of 1007 reviews
Rating 2 - Terrible. 7 out of 1007 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really good hotel. Clean, spacious room, good breakfast, great location near restaurants and metro on doorstep. Would recommend
Stayed 3 nights in Nov 2024

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Super helpful hotel Staff! And fabulous rooftop pool and bar. Very close to Metro and everything you need, Artful Hotel!
Stayed 2 nights in Nov 2024

10/10 Excellent

Yeon Ju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Best Hotel Stay in 2024
Our stay was wonderful and the staff was so welcoming and gracious. We would highly recommend it. Everything we needed wad within walking distance!
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2024

10/10 Excellent

Victor Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Localização excelente, ao lado de uma estação de metrô, próximo ao Sky Costanera, num bairro sensacional que é a Providência. Hotel boutique muito confortável, com detalhes que fizeram a diferença. Café da manhã bom e equipe muito prestativa e competente.
Stayed 5 nights in Nov 2024

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views, right next to a subway stop.
Stayed 1 night in Oct 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy our stay, and easy to walk with many options of restaurants. The only feedback is the bathroom, needs more attention on the shower, you can see mould between the tiles, other than that we are happy with everything else, friendly staff :)
Stayed 1 night in Sep 2024

10/10 Excellent

Umberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, hip, location friendly hotel. The staff was all very accommodating too
Stayed 1 night in Oct 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant helpful staff, big picture windows, modern. My only criticism is that the shower water took a long time to get warm.
Stayed 3 nights in Oct 2024

10/10 Excellent

Christopher

Stayed 2 nights in Sep 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Excelente! Bem localizado, rua calma, bairro tranquilo, com acesso rápido e fácil ao comércio local, metro e bons restaurantes. Você faz muitas coisas à pé, exemplo, ir ao Shopping e SKI Costaneira. Ótimo atendimento dos funcionários. Apartamento limpo e cheiroso todos os dias. Excelente chuveiro e ótima cama. Bom café da manhã, itens saborosos. Pedimos transfer para o aeroporto, foi perfeito. A Sandy nos levou, foi ótimo! Superou as expectativas. Parabéns!
Stayed 6 nights in Oct 2024

10/10 Excellent

Felipe

Stayed 5 nights in Sep 2024

10/10 Excellent

Ricardo

Stayed 3 nights in Sep 2024

10/10 Excellent

Barbara R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impecável e maravilhoso
Hotel impecável! Todos os funcionários foram extremamente educados e atenciosos. Não tivemos nenhuma dificuldade quanto ao idioma, pois eles foram muito pacientes. A cama é muito confortável, o café da manhã maravilhoso e o restaurante do hotel serve uma comida deliciosa por um preço muito bom! A vista do nosso quarto era linda e do bar no rooftop era mais linda ainda! Recomendo muito!
Stayed 8 nights in Sep 2024

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Anderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tudo muito bom, exceto pelo café da manhã, único ponto que precisa melhorar, pois não houve nenhuma variação do que era ofertado durante os 6 dias, em que estive hospedado.
Stayed 6 nights in Sep 2024

10/10 Excellent

LEUNAM RODRIGUEZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy tranquilo y cómodo, y la vista muy bonita
Stayed 4 nights in Sep 2024

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar para se hospedar em Santiago!
Hotel excelente, desde as acomodações ao café da manhã! Equipe de recepção super atenciosa. Ótima localização!
Stayed 4 nights in Sep 2024

10/10 Excellent

michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi, em disparado, a melhor estadia que já experienciei. Check in rápido e atencioso, late check out mediante disponibilidade, indicações de restaurantes. Prepararam uma lunch box quando tivemos passeio muito cedo, tem água, cafe, chá e chocolate quente a vontade na recepção e o frigo bar do quarto é liberado. No dia do meu aniversário, cheguei no quarto e tinha uma fatia de bolo surpresa pra mim! Eles são diferenciados. Parabéns
Stayed 4 nights in Aug 2024

10/10 Excellent

THIAGO

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2024

6/10 Okay

Emerson

Stayed 4 nights in Sep 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice neighborhood; walk to San Cristobal Hill
Nice location on a residential street but only steps away from a main boulevard. Front desk personnel were great and gave good tips. Comfortable beds.
Stayed 3 nights in Aug 2024

6/10 Okay

Anne Marie, Lake Ronkonkoma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FIRST: Please note that my husband and I were robbed in the lobby of the hotel. There is no security. I don't know if that is common in Chile, we only stayed at one place and have nothing to compare it to. My husband's passport was in the bag that was stolen, but then mysteriously showed up at the hotel later that day. As if the person who "found" the passport knew where we were staying. SECOND: Everything else about the hotel was just fine. Clean. Good breakfast. Just don't use the phone app to access the elevators - it works only now and then.
Stayed 5 nights in Aug 2024