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Sheraton Santiago Hotel and Convention Center

4.0 star property

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Photo gallery for Sheraton Santiago Hotel and Convention Center

Exterior
Presidential Suite, 1 King Bed, City View
Meeting facility
Indoor pool, outdoor pool
Presidential Suite, 1 King Bed, City View

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Pet-friendly
  • Breakfast available
  • Parking available
  • Gym

Explore the area

Map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742
  • Clínica Indisa
    ‪7 min walk‬
  • Santiago Metropolitan Park
    ‪9 min walk‬
  • Costanera Center
    ‪18 min walk‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 2 Single Beds, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Single Beds, Non Smoking, Pool View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 2 Single Beds, Non Smoking

  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Superior Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, Non Smoking, Pool View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed

Club Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Double Bed

Executive Suite, 1 Double Bed | Living area

Executive Suite, 1 Double Bed

  • Sleeps 4
  • 1 Double Bed

View all photos for Club Room, 2 Single Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 2 Single Beds, Non Smoking

  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Club Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, City View

Presidential Suite, 1 King Bed, City View | Living room

Presidential Suite, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Terrace, City View (Terrace)

Club Suite, 1 King Bed, Terrace, City View (Terrace) | Living room

Club Suite, 1 King Bed, Terrace, City View (Terrace)

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 King Bed, Pool View

Club Suite, 1 King Bed, Pool View | Living room

Club Suite, 1 King Bed, Pool View

  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Non Smoking, Pool View

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Non Smoking, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Similar properties

Property entrance

Solace Hotel Santiago

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.7 out of 5, Exceptional, (1008)
The price is €161
for 1 night
2 Mar - 3 Mar
Solace Hotel Santiago

About this property

Sheraton Santiago Hotel and Convention Center

Winery hotel connected to the convention center in Providencia with 4 restaurants
4 restaurants, an indoor pool, and an outdoor pool are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 3 bars/lounges, a fitness center, and a poolside bar. Housekeeping is available on request.
Sheraton Santiago Hotel and Convention Center offers 379 accommodations with minibars and laptop-compatible safes. Select Comfort beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Sheraton Santiago Hotel and Convention Center. During your stay, you'll be connected to the convention center, and just a quick walk from Clínica Indisa. You'll find features like free WiFi in public areas, plus 4 restaurants and 3 bars. This property offers pet-friendly amenities like an off-leash area.
  • Free WiFi and wired Internet in some public areas
  • Enjoy international cuisine at El Jardin Coffee Shop, one of the property's 4 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Self parking available for a fee
  • Take a swim in the indoor and outdoor pools
  • Services include free grocery shopping service, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Just a 3-minute drive from Costanera Center and a few minutes from Plaza de Armas
  • Airport and local-area shuttle service available for a fee
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including an off-leash area
Sheraton Santiago Hotel and Convention Center offers its guests a children's pool, an indoor pool, an outdoor pool, and a sauna. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

A business center, a meeting room, and limo/town car service are available. Event space at this hotel measures 7578 square feet (704 square meters) and includes conference space. A fitness center, a terrace, and multilingual staff are also featured at the family-friendly Sheraton Santiago Hotel and Convention Center. An area shuttle within 50 km and an airport shuttle (available 24 hours) are available for a fee. For a fee, parking is available.

This 4-star Santiago hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 11:30 AM.
El Jardin Coffee Shop - This coffee shop specializes in international cuisine and serves lunch, dinner, and light fare.
El Bohio - This poolside restaurant specializes in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open select days.
Lobby Bar - This cocktail bar serves light fare only. Happy hour is offered. Open daily.
El Cid Restaurant - This restaurant specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open select days.
A complimentary grocery shopping service is offered and guests can order late night fare from 24-hour room service.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (CLP 7240 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (CLP 15000 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge) up to 50 km
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11:30 AM: CLP 11000 for adults and CLP 11000 for children
  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • El Jardin Coffee Shop
  • El Bohio
  • Lobby Bar
  • El Cid Restaurant

Things to do

  • Bike rentals
  • Children's pool
  • Fitness centre
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Free food shopping service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space (7578 square feet)
  • A meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Low-height worktop and sink
  • Low-height plug sockets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Comprehensive recycling policy
  • Rooftop garden
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Heating
  • Premium bedding
  • Rollaway/extra beds (surcharge)
  • Select comfort bed

Bathroom

  • Bathrobes
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

  • Pets: CLP 81000 per pet, per stay
  • Only dogs and cats are allowed
  • An off-leash area is available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CLP 30000.0 per stay.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately CLP 11000 for adults and CLP 11000 for children
  • Fee for in-room wireless internet: CLP 7240 per day (rates may vary)
  • Fee for in-room wired internet: CLP 7240 per day (rates may vary)
  • Airport shuttle fee: CLP 35000 per vehicle (one way)
  • Self parking fee: CLP 15000 per day
  • Pet fee: CLP 81000 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: CLP 30000.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Sheraton Santiago Hotel and Convention Center Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 288 out of 555 reviews
Rating 8 - Good. 140 out of 555 reviews
Rating 6 - Okay. 71 out of 555 reviews
Rating 4 - Poor. 26 out of 555 reviews
Rating 2 - Terrible. 30 out of 555 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelent
It was a excelent expience and comfortable
Stayed 3 nights in Nov 2024

8/10 Good

Nicolas

Stayed 8 nights in Sep 2024

4/10 Poor

luis

Stayed 1 night in Sep 2024

8/10 Good

Remetta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay in Santiago.
Stayed 3 nights in Sep 2024

6/10 Okay

Jose

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, amenities
Just stayed here for one night on a business trip. There was a large convention going on while I was there, so the hotel felt very busy and loud. I was disappointed by the room service (long wait times, sub-par food). But, the hotel had nice facilities, beautiful pool.
Stayed 1 night in Sep 2024

10/10 Excellent

damon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Nava

Stayed 2 nights in Sep 2024

10/10 Excellent

Austin, Norwich

Stayed 1 night in Aug 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with great staff
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Overall this is a nice hotel and most staff were extremely friendly and willing to help. However, communication between reservations and front desk was lacking. I had to speak to a different person each day about checking out early and each person told me something different in terms of whether an early checkout was possible and what the early check out fee would be. I also had to wait in the check-in line for over 2 hours when I arrived in the morning because so many people were trying to drop off their bags before check-in for a conference. My room was available first thing in the morning since I had reserved the room for the night before, which I did intentionally so I could use my room to pump breastmilk in private upon arrival. They told me it wasn't possible to skip the line and the only space they could offer me for pumping was the bathroom. I ended up putting my pump on in the crowded lobby while I waited in line because I couldn't wait any longer to express milk. This was an incredibly uncomfortable situation, both physically and emotionally. I had to beg someone for a bottle of water so I could hydrate while pumping (they initially told me they had no water available). I was almost in tears when I finally got to the front desk, and just got a brief apology and nothing more. I will say they were very accommodating for storing my breastmilk in the kitchen freezer during my stay, which was a huge help.
Stayed 9 nights in Aug 2024

10/10 Excellent

AKRAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the hotel and all the service people i like the spa the pool the restaurant my room cleaning every day i give them one hundered percent
Stayed 14 nights in Aug 2024

8/10 Good

Fabiola

Stayed 1 night in Aug 2024

8/10 Good

FABIOLA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Aug 2024

8/10 Good

Hermilo Price

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water was not hot enough even when turned to max heat. Water pressure was low also.
Stayed 7 nights in Aug 2024

10/10 Excellent

Otto

Stayed 4 nights in Jul 2024

2/10 Terrible

Janelle

Liked: Cleanliness
Disliked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay, it was my home away from home for the work week in Santiago.
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel.
Excellent hotel in very nice area of city which is safe and close to main shopping areas and cable car up mountain. The hotel and room was very pleasant. One slight criticism is they have lots of staff but trying to get a drink or even after ordering one the bar staff seem to stand about doing little and we had to ask repeatedly for our drinks on few occasions. That said the staff were lovely and otherwise I loved the hotel for the price we paid and would definitely come back. The 21st floor sky bar is well worth a visit for the views.
Stayed 5 nights in Jul 2024

8/10 Good

JUAN, SAN LUCAS SACATEPEQUEZ

Liked: Cleanliness, staff & service
The whole lobby has a very bad smell
Stayed 2 nights in Jul 2024

10/10 Excellent

LUCIANO

Stayed 2 nights in Jun 2024

10/10 Excellent

LUCIANO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jun 2024

8/10 Good

Gina

Stayed 3 nights in Jun 2024

10/10 Excellent

Cristian, Miami

Stayed 2 nights in Jun 2024

10/10 Excellent

NITIN

Stayed 8 nights in May 2024