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NH Ciudad de Santiago

4.5 star property
VIP Access

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Photo gallery for NH Ciudad de Santiago

Spa
Front of property
1 bedroom, premium bedding, minibar, in-room safe
Lobby
Standard Room (New Style)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Gym
  • Room service

Explore the area

Map
Avda. Condell, 40, Santiago, Region Metropolitana, 11100
  • Medical Center Hospital Worker
    ‪18 min walk‬
  • Costanera Center
    ‪5 min drive‬
  • Plaza de Armas
    ‪5 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪23 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Standard Room (New Style)

1 bedroom, premium bedding, minibar, in-room safe

Standard Room (New Style)

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Extra Bed 2 Adults + 1 Child)

1 bedroom, premium bedding, minibar, in-room safe

Suite (Extra Bed 2 Adults + 1 Child)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite (Extra Bed 3 Adults)

1 bedroom, premium bedding, minibar, in-room safe

Suite (Extra Bed 3 Adults)

  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 4 Twin Beds

View all photos for Suite

1 bedroom, premium bedding, minibar, in-room safe

Suite

  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About this property

NH Ciudad de Santiago

Luxury hotel with a fitness center and a 24-hour business center
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
NH Ciudad de Santiago offers 122 accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 42-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they can't get enough of the helpful staff at NH Ciudad de Santiago. During your stay, you're just a quick walk from Clinica Santa Maria. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi and wired Internet
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym
  • Just a 5-minute drive from Costanera Center and a few minutes from Medical Center Hospital Worker
  • Airport, local-area, and shopping center shuttle service available for a fee
  • Cats and dogs welcome for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 5 meeting rooms.

WiFi and wired Internet are free in public spaces. A fitness center, tour/ticket assistance, and concierge services are also featured at the luxury NH Ciudad de Santiago. An area shuttle within 100 km and an airport shuttle (available 24 hours) are available for a fee. For a fee, parking is available.

This 4.5-star Santiago hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10:30 AM.
NH Ciudad de Santiago has a restaurant on site.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 100 km
  • Shopping centre shuttle (surcharge)
  • Parking on site (USD 15 per day)

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: USD 15 to 36 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym
  • Stereo
  • TV in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Conference centre

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • LED lighting
  • Living room
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 55 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15 to 36 per person
  • Airport shuttle fee: USD 42 per vehicle (one-way)
  • Self parking fee: USD 15 per day
  • Pet fee: USD 25 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
NH Ciudad de Santiago offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Nh Ciudad Santiago
Nh Ciudad Santiago Hotel
Nh Ciudad De Santiago Hotel Santiago
Nh Hotel Santiago
Nh Hotels Santiago
NH Ciudad de Santiago Hotel
NH Ciudad de Santiago Santiago
NH Ciudad de Santiago Hotel Santiago

NH Ciudad de Santiago Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 357 out of 844 reviews
Rating 8 - Good. 319 out of 844 reviews
Rating 6 - Okay. 101 out of 844 reviews
Rating 4 - Poor. 37 out of 844 reviews
Rating 2 - Terrible. 30 out of 844 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was huge, as a family we were extremely comfortable. Breakfast was also very good and staff accomodating. Location is fine.
Stayed 2 nights in Mar 2025

6/10 Okay

Paolo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall is good. But wished they had a bell desk and other amenities.
Stayed 2 nights in Mar 2025

8/10 Good

Carlene

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 5 nights in Mar 2025

8/10 Good

Roger

Travelled with family
Liked: Staff & service, property conditions & facilities
Need to improve bathroom hygiene and conditions
Stayed 6 nights in Mar 2025

10/10 Excellent

Paola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

4/10 Poor

Jaffet

Travelled with family
Disliked: Staff & service
Hotel is okay but staff is very rude and quite frankly unkind and play favoritism
Stayed 7 nights in Feb 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend

1st time in Santiago and from 1st check-in to final departure we were treated with excellent service and were made to feel very welcome. The gentleman who checked us in was very efficient and personable.
Stayed 1 night in Feb 2025

10/10 Excellent

Jorge, Kissimmee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent opcion. good price
Stayed 5 nights in Jan 2025

10/10 Excellent

Anthony

Stayed 4 nights in Feb 2025

10/10 Excellent

Jae

Stayed 2 nights in Jan 2025

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious! Loved the cleanliness.
Stayed 4 nights in Jan 2025

10/10 Excellent

Matthew

Stayed 2 nights in Jan 2025

10/10 Excellent

Oscar

Stayed 2 nights in Jan 2025

8/10 Good

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great. Lots of choices and the food was very good!
Stayed 2 nights in Jan 2025

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable. Breakfast is good
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for my needs
Stayed 6 nights in Dec 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2024

8/10 Good

Anne-Marie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Renovated but poor quality. Looks good from far but far from good. Hook for towel in shower barely holding. Shower head broken off, had to use rain shower- no choice. Wifi only in “living room” but sofa is bottomed out. May be a pull out bed but was very old. Didn’t sit on it. No work desk space for laptop. Overall all I needed was a clean bed to sleep and that was great.
Stayed 2 nights in Nov 2024

10/10 Excellent

Xin

Stayed 4 nights in Oct 2024

10/10 Excellent

Juan, Ft Lauderdale

Stayed 3 nights in Sep 2024

10/10 Excellent

Dekesh Kumar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hot and healthy breakfast

Excellent facility. Really liked the healthy and hot breakfast options including Fredh cut fruit and juices unlike what you find in US, unhealthy and frozen options. Very clean and friendly staff. My next stay I would prefer the same place
Stayed 4 nights in Sep 2024

6/10 Okay

Edith

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2024

4/10 Poor

Nicolas

Liked: Cleanliness, property conditions & facilities
Pésimo servicio check in y check out. Piden una cantidad de datos personales como si uno fuese criminal
Stayed 1 night in Aug 2024

10/10 Excellent

carlos

Stayed 1 night in Jul 2024

10/10 Excellent

Julio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

muy buen servicio

Muy buena experiencia, trato amable. Buen desayuno
Stayed 4 nights in Jul 2024