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Platino Hotel & Casino

3.0 star property

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Photo gallery for Platino Hotel & Casino

Front of property – evening/night
Interior
Interior entrance
Casino
Junior Suite

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Av. Estrella Sadhala, frente a PUCMM, Plaza Platinium, Santiago de los Caballeros, 51031
  • Monument to the Heroes of the Restoration
    ‪19 min walk‬
  • Catedral de Santiago
    ‪5 min drive‬
  • Estadio Cibao
    ‪7 min drive‬
  • Santiago (STI-Cibao Intl.)
    ‪20 min drive‬

Room options

View all photos for Junior Suite Deluxe

Junior Suite Deluxe

Junior Suite Deluxe

  • 3 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Deluxe Room

Executive Deluxe Room

Executive Deluxe Room

  • 2 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Superior Room

Executive Superior Room

Executive Superior Room

  • 2 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 3 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Lobby

Centro Plaza Hodelpa

  • Free airport shuttle
  • Parking included
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, (1001)
The price is €129
for 1 room
includes taxes & fees
30 Apr - 1 May
Centro Plaza Hodelpa

About this property

Platino Hotel & Casino

Colonial hotel with a casino and free breakfast
This hotel features a casino, a restaurant, and a nightclub. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free casino shuttle. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
Platino Hotel & Casino offers 91 air-conditioned accommodations with minibars and safes. LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santiago de los Caballeros hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and ceiling fans. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Platino Hotel & Casino. During your stay, you'll be within walking distance of Monument to the Heroes of the Restoration. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine while dining at BarRocko
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the value of their stay and the helpful staff
  • Just a 4-minute drive from Monument to the Heroes of the Restoration and 5 minutes from Centro Leon
  • Free casino shuttle service
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Business amenities include a 24-hour business center, a meeting room, and limo/town car service. A casino, a nightclub, and multilingual staff are also featured at Platino Hotel & Casino. An airport shuttle (available 24 hours), a theme park shuttle, and a bus station shuttle are available for a fee. Self parking is free.

Smoking is allowed in designated areas at this Colonial Santiago de los Caballeros hotel.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.
BarRocko - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Bus station shuttle (surcharge)
  • Free casino shuttle
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • BarRocko

Things to do

  • 15 slot machines
  • 6 gaming tables
  • Casino
  • Concerts/live shows
  • Nightclub

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 25 per vehicle (one-way, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Platino Hotel & Casino offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

Property is also known as

Platino Hotel Casino Santiago
Hotel Platino Santiago
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Platino Hotel Casino Santiago de los Caballeros
Platino Casino Santiago de los Caballeros
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Platino Hotel & Casino Hotel Santiago de los Caballeros

Platino Hotel & Casino Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 500 out of 1000 reviews
Rating 8 - Good. 286 out of 1000 reviews
Rating 6 - Okay. 121 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 49 out of 1000 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

JOSE, Santo Domingo

Stayed 1 night in Jan 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
Great job
Stayed 16 nights in Dec 2024

4/10 Poor

arismendy

Liked: Staff & service
Disliked: Cleanliness
La ducha estaba tapada ... el parkeo no esta muy ... la tv casi nada puedes ver tiene Netflix pero no funciona .. lo unico el servio de la persona k te recive eso esta bien
Stayed 6 nights in Jan 2025

10/10 Excellent

Eloisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Danfi

Stayed 2 nights in Dec 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Everybody was friendly and the staff spoke Spanish and English. It was clean and the food was really good!
Stayed 1 night in Jan 2025

10/10 Excellent

LUIS A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personnel service was good.
Stayed 3 nights in Dec 2024

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel great character!
Stayed 1 night in Oct 2024

8/10 Good

Fernando

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

jamie

Stayed 1 night in Dec 2024

4/10 Poor

Danelia J

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
me gusta la amalidad de los trabajadores,pero las condiciones del hotel puede mejorar, Habia una persona mayor que no podia caminar y no le facilitaron una habitacion en el primer piso tenia que cojer escalera
Stayed 5 nights in Dec 2024

6/10 Okay

Gregory

Travelled with partner
Liked: Staff & service
Good place.
Stayed 1 night in Dec 2024

10/10 Excellent

VICTOR

Stayed 1 night in Dec 2024

10/10 Excellent

JACQUES

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher, O Fallon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was quick and expedient, the staff was fully prepared for our party of 6 and 3 rooms when we arrived. We have stayed here many times and will continue to stay whenever we visit Santiago.
Stayed 1 night in Dec 2024

2/10 Terrible

Juan

Stayed 1 night in Dec 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get away
It was a great weekend getaway delightful
Stayed 4 nights in Dec 2024

10/10 Excellent

Alexander

Stayed 3 nights in Nov 2024

10/10 Excellent

Yaritza

Stayed 4 nights in Nov 2024

10/10 Excellent

Carlos

Stayed 1 night in Nov 2024

10/10 Excellent

maireni

Stayed 1 night in Dec 2024

6/10 Okay

Kristy

Liked: Cleanliness, staff & service
I wasn't able to sleep my window was broken, i was afraid ti sleep
Stayed 2 nights in Dec 2024

4/10 Poor

Hector

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
La propiedad tiene una buena ubicación, lamentablemente las habitaciones son incómodas debido a que la mayoría no tienen ventanas al exterior, además de un exceso de mobiliario en una habitación pequeña, lo que la vuelve incómoda. Los aires acondicionados no tienen la opción de apagar el display desde el control remoto, lo que agrega una incomodidad extra por la luz del A/C, me fue necesario pegar una tarjeta con cinta para tener oscuridad en la habitación. Pero los peor es es baño el cual usa una cabina de baño bastante estrecha ( no la recomiendo para personas altas o con exceso de peso, aunque no era mi caso), y el fétido olor de los drenajes que sale en las noches, ya que el baño tampoco usa una ventana de ventilación.
Stayed 3 nights in Nov 2024

10/10 Excellent

Alcy

Stayed 6 nights in Nov 2024

10/10 Excellent

Amarilis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente atención
Excelente ubicación, personal muy atento y educado,
Stayed 1 night in Dec 2024