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Matum Hotel & Casino

3.5 star property

Choose dates to view prices

Photo gallery for Matum Hotel & Casino

Outdoor pool
Interior
Front of property
Casino
Reception

Reviews

6.6 out of 10

Popular amenities

  • Room service
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Pool
  • Gym

Explore the area

Map
Av. Las Carreras 1, Santiago de los Caballeros, Santiago
  • Monument to the Heroes of the Restoration
    ‪7 min walk‬
  • Bella Terra Mall
    ‪20 min walk‬
  • Historic San Luis Fort Museum
    ‪20 min walk‬
  • Santiago (STI-Cibao Intl.)
    ‪18 min drive‬

Room options

View all photos for Executive Room

Executive Room

Executive Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • City view
  • Sleeps 6
  • 1 King Bed and 1 Twin Bed

Deluxe Double Room, Smoking, Balcony

  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

  • City view
  • Sleeps 3
  • 2 Double Beds

Similar properties

Front of property – evening/night

Platino Hotel & Casino

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, (1004)
The price is €74
for 1 room
includes taxes & fees
7 Mar - 8 Mar
Platino Hotel & Casino

About this property

Matum Hotel & Casino

Hotel in Santiago de los Caballeros with a casino and a nightclub
A casino, an outdoor pool, and a restaurant are available at this hotel. WiFi in public areas is free. Other amenities include a nightclub, a fitness center, and a bar/lounge. Limited housekeeping is available.
Matum Hotel & Casino offers 41 air-conditioned accommodations with minibars and safes. Digital television is provided. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Santiago de los Caballeros hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided on a limited basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Matum Hotel & Casino. During your stay, you're just a quick walk from Monument to the Heroes of the Restoration. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and wedding services
  • Onsite recreation includes a gym
  • 7 minutes by foot from Monument to the Heroes of the Restoration and a 2-minute drive from Bella Terra Mall
  • Airport shuttle service available for a fee
Matum Hotel & Casino offers its guests a children's pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and a meeting room are available. A casino, a nightclub, and a terrace are also featured at Matum Hotel & Casino. An airport shuttle (available 24 hours) is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Santiago de los Caballeros hotel.

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Children's pool
  • Fitness centre
  • Nightclub
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • A meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • In-room accessibility
  • Wheelchair-accessible (may have limits)

More

  • Casino
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Digital channels
  • TV

Food and drink

  • Minibar

More

  • Chef
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Phone
  • Restaurant dining guide
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 20 per room (roundtrip)
  • An in-room safe is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Matum Hotel & Casino offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

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Matum Hotel & Casino Hotel Santiago de los Caballeros

Matum Hotel & Casino Reviews

Reviews

6.6
Rating 10 - Excellent. 183 out of 735 reviews
Rating 8 - Good. 183 out of 735 reviews
Rating 6 - Okay. 153 out of 735 reviews
Rating 4 - Poor. 90 out of 735 reviews
Rating 2 - Terrible. 126 out of 735 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

4/10 Poor

Richard, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel need an upgrade, very neglected.
Stayed 1 night in Nov 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It in a beautiful area safe enviroment friendly people
Stayed 5 nights in Nov 2024

8/10 Good

Lessell

Stayed 1 night in Oct 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Victor

Stayed 1 night in Oct 2024

6/10 Okay

Demetrius

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Do not recommend!
Not a good experience. The hotel is in major need a renovation… It could be a lot better if they just upgraded the lighting. At check in they only charge me for one of my two nights reservations and told me if I did like it. I did not have to say another day that should have been a major warning to me. They got them 3 stars instead of 1 star. There’s no casino and the nightclub will keep you up all night if you’re on that side of the hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Alba

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the accommodation just the breakfast should me hot because the food was little cold
Stayed 1 night in Oct 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

MARGARITA

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members very well and Clem
Stayed 4 nights in Oct 2024

6/10 Okay

Diosmary

Travelled with family, Business traveller
Disliked: Property conditions & facilities
The breakfast was very good. THE POOL area is abandoned. When I checked out I surprised that they charge me ONE package of coffee. I have to pay it!!! Coffee is FREE in all hotels
Stayed 1 night in Oct 2024

8/10 Good

octavio

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2024

6/10 Okay

Juan

Disliked: Cleanliness, room comfort
Stayed 2 nights in Sep 2024

2/10 Terrible

Newfrank

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 1 night in Sep 2024

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Does not have a casino as advertised. Rooms were very nice. Staff is excellent.
Stayed 5 nights in Sep 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Short stay but great. Stayed one night. Check in staff and bellman were all welcoming. Place was clean.
Stayed 1 night in Sep 2024

4/10 Poor

Andres

Travelled with family
Liked: Cleanliness, amenities
You can’t sleep because of the club in the property, music is too loud
Stayed 2 nights in Sep 2024

10/10 Excellent

Altagracia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es antiguo pero majestuosa
Stayed 1 night in Sep 2024

10/10 Excellent

Efren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet and safe
Stayed 4 nights in Aug 2024

10/10 Excellent

Yerfani

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is in a very good location, the hotel staff is very helpful. I didn't like that the place is very old and that several areas have to be restructured.
Stayed 1 night in Aug 2024

2/10 Terrible

Antonio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s really old and bad I hope they finish the renovations all around the property and that this hotel can come back to life
Stayed 1 night in Aug 2024

4/10 Poor

Juan

Travelled with family
Disliked: Amenities
Food wasn't good
Stayed 1 night in Aug 2024

6/10 Okay

Jaime

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The tv wasn’t working and the elevator was broken, to much noise around the hotel… room 214
Stayed 2 nights in Jul 2024

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A historical place with a long history of opulence. One is able to absorb such a history while there. Great pool!!!
Stayed 2 nights in Jun 2024

10/10 Excellent

Shaunna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024