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Cubanacan Casa Granda

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cubanacan Casa Granda

View from room
Balcony
Aerial view
Exterior
Restaurant

Reviews

7.0 out of 10

Good

Popular amenities

  • Bar
  • Parking available
  • Air conditioning
  • 24/7 front desk
  • Laundry
  • Housekeeping

Explore the area

Map
Calle Heredia No. 201, Santiago de Cuba, 90200
  • Casa Natal de Jose Maria Heredia
    1 min walk
  • Cathedral of Our Lady of the Assumption
    1 min walk
  • Parque Céspedes
    1 min walk
  • Santiago (SCU-Antonio Maceo)
    7 min drive

Room options

View all photos for Standard Room

Minibar, in-room safe, desk, blackout curtains

Standard Room

  • City view
  • Sleeps 3
  • 1 Queen Bed

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The price is €22
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includes taxes & fees
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About this property

Cubanacan Casa Granda

Colonial hotel with bars and a rooftop terrace
This hotel features 2 bars/lounges, a snack bar/deli, and a rooftop terrace. Additionally, WiFi in public areas, 24-hour room service, and conference space are onsite.
Cubanacan Casa Granda offers 58 air-conditioned accommodations with minibars and safes. LED televisions come with cable channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

During your stay at Cubanacan Casa Granda, you're just a quick walk from Santiago Cathedral. 2 bars, a rooftop terrace, and dry cleaning service are available.
  • Enjoy drinks at the 2 bars/lounges
  • WiFi in some public areas for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Steps from Santiago Cathedral and Casa de la Cultura Miguel Matamoros
There's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is available in public spaces for a fee. Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Cubanacan Casa Granda. The hotel can provide wedding services and tour/ticket assistance. Parking is available for a fee. A complete renovation of Cubanacan Casa Granda was completed in October 2016.

Smoking is allowed in designated areas at this 4-star Santiago de Cuba hotel.

24-hour room service is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: WiFi (USD 2 per hour)

Parking and public transport

  • Self parking on site (USD 2 per night)

Food and drink

  • 2 bars/lounges
  • 24-hour room service

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space (646 square feet)
  • A meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • Renovated entire property – October 2016

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 2.50
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 2.5

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for wireless internet in public areas: USD 2 per hour (rates may vary)
  • Self parking fee: USD 2 per night
  • Early check-in fee: USD 2.50 (subject to availability)
  • Late check-out fee: USD 2.5 (subject to availability)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Please note that credit cards issued by US banks or their branches are not accepted.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Casa Granda SANTIAGO DE CUBA
Casa Granda SANTIAGO DE CUBA
Hotel Cubanacan Casa Granda SANTIAGO DE CUBA
Cubanacan Casa Granda SANTIAGO DE CUBA
Cubanacan Casa Granda
Iberostar Casa Granda Hotel SANTIAGO DE CUBA
Iberostar Casa Granda Hotel
Iberostar Casa Granda SANTIAGO DE CUBA
Hotel Casa Granda
Cubanacan Casa Granda Hotel
Iberostar Heritage Casa Granda
Cubanacan Casa Granda Santiago de Cuba
Cubanacan Casa Granda Hotel Santiago de Cuba

Cubanacan Casa Granda Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 23 reviews" "
Rating 8 - Good. 7 out of 23 reviews" "
Rating 6 - Okay. 6 out of 23 reviews" "
Rating 4 - Poor. 3 out of 23 reviews" "
Rating 2 - Terrible. 2 out of 23 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Philip

Disliked: Property conditions & facilities, room comfort
Windowless room is not so bad
Initially I was disappointed at being given a room with no window. But given the noise in the area I was grateful I was.
Stayed 1 night in Mar 2020

8/10 Good

Philip

Disliked: Room comfort
Great terrace
Very average hotel. Has two great things about it though: Location is great. Terrace is a great place to have a drink and take a rest.
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
v center city beatifoul hotel mach option,very good location
Stayed 6 nights in Feb 2020

8/10 Good

Lavinia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me cambiaron de Hotel
Me cambiaron al hotel Imperial cuando llegue. Eso no me gustó. En ningún lado dice que te pueden cambiar. 8 sobre 10
Stayed 5 nights in Feb 2020

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A Rollicking Time in the Heart of Santiago.
This is a beautiful old hotel in the heart of Santiago de Cuba. The hotel is in excellent condition and is well maintained. The service from hotel staff was excellent as well. There was a significant downside. Being in the heart of the city, it was very noisy and the walls and windows do little to keep out the noise when it's time to sleep. Cubans seem to start early and party until quite late. Also, being right next to the cathedral, the bell chimes for each hour and half hour. Sometimes, it felt like those bells were in our room. A tip for other travellers: ask for a room facing Parque Cespedes, and not facing La Case de la Trova. Also, bring earplugs.
Stayed 3 nights in Feb 2020

10/10 Excellent

David

Stayed 2 nights in Feb 2020

4/10 Poor

Joe

Disliked: Cleanliness
Good location and beautiful looking building, needs urgently a personnel retraining, all with attitude and unwilling to serve you unless you bribe them.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

4/10 Poor

Ella Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Granda Expectations Massive Disappointment
This hotel is as good as it looks in the pictures, but only from the outside!!. The rooms however are in need of freshening up, especially the bathrooms. The breakfast was shocking. In contrast to breakfast in the Casas Particulares the fruit was from cans, the juice from a box and the jams from tubs. The Monday parties are loud and continue well past midnight which makes sleeping difficult. It was announced during our visit that these parties will also take place on Wednesdays in the future. Public access to the hotel seems uncontrolled which feels rather uncomfortable. The location is indeed top notch, but we wouldn't recommend this hotel.
Stayed 2 nights in Nov 2019

6/10 Okay

Noelys

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Location is great , i love the hotel for the location i had visited before .but rooms needs to be updated they are old , staff super nice, food good but at night they only have ham and cheese sandwich They dont have fresh fruits juice only in the box and mot a good quality Drinks without straws, this properties and others from iberostar will not allow employees put straws on drinks i think they will really need to consider this I will really stay again for the super good location
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Stayed 6 nights in Mar 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
they had cockroaches is not good for me and my family
Stayed 1 night in Mar 2019

8/10 Good

Jerome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

4/10 Poor

Leo, Indianapolis, IN

Disliked: Cleanliness, property conditions & facilities, room comfort
One of the worst hotels I’ve ever stayed at. Badly needs complete redo. Do also avoid the restaurant. A real shame given the historic relevance of the place and the location. Hopefully Iberostar will renovate it soon. Try the Imperial just a couple of blocks away instead.
Stayed 3 nights in Jul 2018

6/10 Okay

Verified traveller

Travelled with group
Struttura bellissima storica, ottima posizione belle camere .per quanto riguarda la manutenzione zero, vetri sporchi, tempi x la colazione molto lunghi. poi abbiamo chiesto di telefonare alla reception e ci e' stato risposto che non avevano il telefono per chiamare e non avevano le tessere a pagamento x telefonare. servizio pessimo.
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Stayed 4 nights in Mar 2020

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

María Dolors

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel muy bueno
Es mi hotels preferida cuando voy a Santiago. Tiene muy buena ubicación y los empleadors son muy amables
Stayed 4 nights in Mar 2019

10/10 Excellent

Masako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
安心して過ごせました。
私は一人で4泊しました。以下の理由で、セキュリティー面でここを信頼できると感じました。1.フロントスタッフは宿泊客の顔を記憶しています。夕方の混雑時、あるカップルがエレベーターに乗り込もうとしたところを、ホテルのスタッフが制しました。彼等は宿泊客ではなかったからです。2.ホテル内に医師と看護師がいます。健康面での相談、血圧測定、マッサージを受けたい時の問診を行なっているそうです。女医先生から直接お話を受けました。3.チェックアウト前日に、フロントにタクシーを依頼したところ、係が運転手を連れて来て、紹介してくれました。とても安心できました。 客室内の不備は、キューバだから仕方がないと考えています。
Stayed 4 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jul 2018