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Hotel Umu

3.0 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Umu

Reception
Balcony
Lobby sitting area
Superior Twin Room
Front of property

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Spa
  • Room service
  • Breakfast included
  • Housekeeping

Explore the area

Map
Avenida Bernardo Santareno, Santarém
  • Garden of the Republic
    13 min walk
  • Convento de São Francisco
    15 min walk
  • Scalibar
    2 min walk
  • Santarem Station
    6 min drive

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

  • 15 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Single Room

Superior Single Room

Superior Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Single Beds

  • 15 sq m
  • Sleeps 3
  • 2 Twin Beds

Similar properties

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Santarem Hotel

Pool
Breakfast included
Spa
Pet-friendly
4.6 out of 5, Wonderful, (115)
The price is €127
for 1 room
includes taxes & fees
9 Jan - 10 Jan
Santarem Hotel

About this property

Hotel Umu

Eco-certified hotel with a full-service spa and free breakfast
A full-service spa, a bar/lounge, and massage/treatment rooms are available at this hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, concierge services, and a 24-hour front desk.
Hotel Umu offers 67 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a spa tub.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

During your stay at Hotel Umu, you'll be within walking distance of Convento de São Francisco. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy drinks at the bar/lounge
  • Treat yourself to massages, body wraps, or aromatherapy at the spa
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Within a 15-minute walk of Convento de São Francisco and Igreja de Nossa Senhora da Conceição
  • Airport shuttle service available for a fee
Hotel Umu offers its guests a full-service spa. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A business center and 2 meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at the eco-certified Hotel Umu. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Santarém hotel.

Guests are served free buffet breakfast on weekdays from 7:30 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available 7:30 AM–10:00 AM on weekdays and 8:00 AM–11:00 AM on weekends
  • 1 bar
  • Room service available

Things to do

  • Full-service spa

Family friendly

  • Free cots/infant beds

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms - 2

Outdoors

  • Garden
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage/treatment rooms
  • Spa open selected days
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Heating (climate-controlled)

Bathroom

  • Bath or shower
  • Bidet
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 20.5 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: EUR 20.5 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Umu Santarem
Umu Santarem
Hotel Umu Hotel
Hotel Umu Santarém
Hotel Umu Hotel Santarém

Hotel Umu Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 50 out of 153 reviews" "
Rating 8 - Good. 78 out of 153 reviews" "
Rating 6 - Okay. 15 out of 153 reviews" "
Rating 4 - Poor. 8 out of 153 reviews" "
Rating 2 - Terrible. 2 out of 153 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very urban location with traffic noise. Booked a superior room, but small, sparse, very basic, no telephone, TV not working. Definitely not superior! These issues were raised, receptionist promised partial refund but manager totally refused any compensation, even through official complaint from Hotels.com. Extremely disappointing. We would definitely not recommend.
Stayed 1 night in Apr 2024

8/10 Good

Mick

Stayed 1 night in May 2024

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only this was spa is offsite
Stayed 1 night in Mar 2024

2/10 Terrible

Mars

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023

8/10 Good

brian

Stayed 1 night in Jan 2023

10/10 Excellent

Carol Brennan

Stayed 1 night in Jan 2023

10/10 Excellent

Antonio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

Miguel

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

8/10 Good

Marek

Stayed 1 night in Apr 2022

8/10 Good

Eldo, Dawson City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fine place to stay. It was a little out of the core area of the city and required some hill climbing or a 6€ cab fare into the old town, and a longer ride to the train station. However, this hotel offered a more competitive room price to make up for the less convenient location.
Stayed 2 nights in Dec 2021

8/10 Good

luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
nice
Stayed 6 nights in Nov 2021

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stop over in Santarem!
It was a lovely hotel, with dining options close by (check out the restaurant XPTO next door -- delicious and friendly). The hotel breakfast was also really nice. The beds were a little stiff and old, but it didn't bother us. The room was very clean and comfortable.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
some improvements needed but overall good
The staff was very helpful, the breakfast was quite diversified and complet, my only dislike is the Windows are not double glass so you hear all noises, the doors have no good insulation so you could listen everything even from other rooms which affected my quality of stay. If this details are improved and the bathroom modernised it has all chances to be a 8+ hotel. Might stay again if needed due to closeness to hospital and due to its budget price.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Nov 2019

8/10 Good

M

Stayed 2 nights in Nov 2019

8/10 Good

keith

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Kw
Good for one night but no restaurant.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Staff were excellent - very friendly and helpful. Room was very basic, so I felt overpriced for what it was, and clearly not one of the rooms featured in the listing. Breakfast was average but the coffee was unpleasant. However, a good location for my needs
Stayed 2 nights in Feb 2019

8/10 Good

Don, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking on site. Balcony appreciated. A little out of town but still quite accessible. Supermarket nearby.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice but not close to the center
Front desk staff were very helpful re restaurants, activities, train schedule. The hotel is not convenient to the historic area of the town, about a half hour walk. It was hard to find initially. Nice room, good service, but not convenient.
Stayed 1 night in Oct 2018

10/10 Excellent

Mariana

Pleasant Stay at Hotel Umu
A cute hotel with everything you need. Within walking distance you can find 3 large supermarkets to buy water, snacks and at Pingo Doce you will find a large lunch selection. The rooms were spacious, and the bed was very comfortable. Love the little desk area next to the window, you can work and enjoy a nice view outside. The breakfast was good, with a variety of fresh fruit, cake, juice, eggs and bread. There was something for everyone. All around we enjoyed our stay at hotel umu.
Stayed 1 night in Aug 2018

6/10 Okay

CHARLES

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dated rooms in need of renovation urgently. Excellent staff, friendly e very helpful. Food at the snack bar very good.
Stayed 1 night in May 2018

10/10 Excellent

Pablo

Stayed 1 night in Sep 2024

6/10 Okay

Jean

Business traveller
Liked: Staff & service
Stayed 3 nights in Sep 2024

8/10 Good

Chantal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stationnement limité, obligation de se stationner dans la rue et rue bondée de voitures car hôtel entouré de bloc appartement et de magasins
Stayed 1 night in Aug 2024