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Hilton Santa Marta

4.5 star property

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Photo gallery for Hilton Santa Marta

2 outdoor pools, pool loungers, lifeguards on site
2 outdoor pools, pool loungers, lifeguards on site
Restaurant
2 outdoor pools, pool loungers, lifeguards on site
Suite, 1 King Bed, Terrace, Ocean View | View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet-friendly
  • Bar
  • Parking available

Explore the area

Map
Carrera 2 No 114-78, Sector Pozos Colorados, Santa Marta
  • Bello Horizonte Beach
    ‪4 min walk‬
  • Zazue
    ‪11 min walk‬
  • Rodadero Beach
    ‪17 min drive‬
  • Santa Marta (SMR-Simon Bolivar)
    ‪12 min drive‬

Room options

View all photos for Room, 2 Double Beds, City View

In-room safe, desk, blackout curtains, soundproofing

Room, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View | Living area

Suite, 1 King Bed, Ocean View

  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Balcony, Ocean View

In-room safe, desk, blackout curtains, soundproofing

Premium Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

In-room safe, desk, blackout curtains, soundproofing

Room, 2 Double Beds, Ocean View

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, City View

Deluxe Room, 1 King Bed with Sofa bed, City View

Deluxe Room, 1 King Bed with Sofa bed, City View

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Ocean View

In-room safe, desk, blackout curtains, soundproofing

Room, 1 King Bed, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony, Ocean View

In-room safe, desk, blackout curtains, soundproofing

Premium Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace, Ocean View

Suite, 1 King Bed, Terrace, Ocean View | Living area

Suite, 1 King Bed, Terrace, Ocean View

  • 141 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility, Roll-in Shower)

Room, 1 King Bed (Mobility, Roll-in Shower) | Living area

Room, 1 King Bed (Mobility, Roll-in Shower)

  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | View from room

Room, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room, 1 King Bed, Ocean View

In-room safe, desk, blackout curtains, soundproofing

Junior Room, 1 King Bed, Ocean View

  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About this property

Hilton Santa Marta

Luxury resort on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hilton Santa Marta's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Hilton Santa Marta offers 261 air-conditioned accommodations with safes and complimentary bottled water. A pillow menu is available. 55-inch Smart televisions come with satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, eforea spa. Services include facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Hilton Santa Marta. During your stay, you're just a quick walk from Bello Horizonte Beach. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 4 restaurants.
  • Free WiFi
  • The 4 restaurants, 2 poolside bars, and 3 bars/lounges offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with facials or aromatherapy at eforea spa
  • Services include a lifeguard on site, a concierge, and wedding services
  • Onsite recreation includes a 24-hour gym, a sauna, and volleyball
  • Just a 4-minute walk from Bello Horizonte Beach and 11 minutes by foot from Zazue
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
Enjoy the free beach club on site and umbrellas for a relaxing day at the beach. At Hilton Santa Marta you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. WiFi is free in public spaces. This luxury resort also offers a 24-hour fitness center, a hot tub, and a sauna. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Santa Marta resort.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Hilton Santa Marta has 4 restaurants on site.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (COP 23,800 per day)
  • Valet parking on site (COP 23,800 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 75,500 for adults and COP 75,500 for children
  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • Couples/private dining

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Free beach club
  • Full-service spa
  • Hot tub
  • Sauna

Family friendly

  • 2 outdoor pools
  • Lifeguards on site
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Front entrance ramp
  • Lift
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: COP 50 per accommodation, per stay
  • Weight limit: 75 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately COP 75500 for adults and COP 75500 for children
  • Airport shuttle fee: COP 30000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: COP 30000 (one-way), (up to 18 years old)
  • Self parking fee: COP 23800 per day
  • Valet parking fee: COP 23800 per day
  • Pet fee: COP 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Hilton Santa Marta offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors traveling with a child may be required by the property to present the following documents: At check-in, parents traveling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Columbian citizens). If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be obligated to present a notarized consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Santa Marta Resort
Hilton Santa Marta Santa Marta
Hilton Santa Marta Resort Santa Marta

Hilton Santa Marta Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 175 out of 309 reviews
Rating 8 - Good. 57 out of 309 reviews
Rating 6 - Okay. 36 out of 309 reviews
Rating 4 - Poor. 14 out of 309 reviews
Rating 2 - Terrible. 27 out of 309 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful
amazing
Stayed 3 nights in Dec 2024

10/10 Excellent

Ismail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Sep 2024

8/10 Good

MARIA YANETH CAICEDO

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was very friendly, attentive and accommodating. Online room service menu lacks breakfast menu description. Room service can be faster. Hotel should hire more staff during high season. Overall, I will highly recommend this location.
Stayed 3 nights in Nov 2024

10/10 Excellent

ILIR

Liked: Cleanliness, property conditions & facilities
Very nice i love it
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

Andrew, Etobicoke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel - awesome spot to watch the sunset from the rooftop infinity pool. Our room was very spacious and elegant Would easily recommend this hotel to anyone…
Stayed 2 nights in Nov 2024

10/10 Excellent

Liliana Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Muy profesional todo el personal
Stayed 4 nights in Nov 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Totally recommend it.
Stayed 4 nights in Nov 2024

10/10 Excellent

carlo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

2/10 Terrible

DANIEL

Business traveller
Disliked: Property conditions & facilities, room comfort
Cannot make an omelet
Poor breakfast, horrible comfort ie beds, tv cable box no patio furniture and no free water. Beds are like cement and they have no idea how to make an omelet. Example. No cheese on omelets.
Stayed 1 night in Oct 2024

8/10 Good

DIANA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and friendly staff. .
Stayed 4 nights in Oct 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
one night stay
I felt safe in a clean environment, warm staff and very attentive. thank you
Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High End Hotel with Friendly Staff & Amenities
This is truly a 5-start hotel with excellent (English speaking!) service and amazing amenities including two pools - one that is reserved for adults only. There are two main restaurants, one with more traditional food and the other with more seafood, both are excellent. I did have one issue which was that there was some noise from a party I could hear in my 7th floor room but the reception accommodated me to move to a different part of the hotel where it was quieter.
Stayed 4 nights in Oct 2024

8/10 Good

Byron

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. Would have rated 5 but the roads to the hotel were horrible and the breakfast buffet needs more variety. The roads leading to the hotel are in need of repairs. There are potholes and it flooded when it rained. We chose the breakfast for an additional charge and it was terrible - my eggs took 30 minutes as the cook forgot our order. There aren’t that many options and it is not the equivalent to the Hilton standard. We will skip this next time. Other than that it was an ok stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Natalia, Rego Park

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was delayed by a few hours, but everything else seem to go OK
Stayed 3 nights in Oct 2024

10/10 Excellent

Cristina Mosquera

Muy lindo hotel
Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was wonderful
Stayed 2 nights in Sep 2024

10/10 Excellent

NORAYDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, excellent hospitality, truly made an effort to made me feel special and confortable. Thank you !
Stayed 4 nights in Jul 2024

10/10 Excellent

Lluvia Denisse

Liked: Staff & service
Stayed 4 nights in Aug 2024

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible
This is not a 5 or even a 4 star hotel if you’re well traveled you know the difference. Junior suite, room its self is decent but for $280USD a night underwhelming. A ocean view unit suite is only an ocean view when you turn to the right. Directly in front of you are apartment buildings. When you arrive you’ll be charged another $60 for breakfast. But that’s just the beginning of the comedy show about to take place during your visit. That voice in your head will constantly remind you “you paid $280 a night for this garbage” mostly for the following reasons: No lay flat bed or chairs on beach just a hard plastic table type chair. Listen to me, this is your warning, you want a beach vacation to relax but you won’t. You will be bothered every 45 seconds by a vendor peddling something , there’s more of them on that beach than actual guests. I’ve been to 60 countries. I’ve been to every beach in Colombia and this is absolutely out of control, BELIEVE ME, it’s worst than you can imagine! Food is just horrible, servers are lazy, lethargic and slow. VERY SLOW. They won’t serve you, you will have to chase them down. At any bar or Resturant in that hotel. No mini bar in your room. Not even a bottle of water. Service from everyone you encounter is subpar and just generally unfriendly. Towels are small , thin so I hope you love that sandpaper feeling towel after that sunburn you just got. 1 robe in room with 2 guests and I asked 2x for a 2nd robe for my girl… it never arrived and I gave
Stayed 2 nights in Sep 2024

10/10 Excellent

angie

Stayed 1 night in Sep 2024

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general está bien pero le falta algunas cosas como agua para tomar o hacer café, jabón en el lavamanos, el balcón muy buena vista pero no hay una silla para sentarse a tomar un café o mirar el atardecer.
Stayed 5 nights in Aug 2024

10/10 Excellent

Donald william, San Martin

Liked: Cleanliness, staff & service, amenities
Very nice obvious and views
Stayed 3 nights in Aug 2024

6/10 Okay

Lluvia Denisse

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024