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The hotel offered a shuttle service to the plaza. They told us they would pick us up in 5 minutes. 40 minutes later they weren’t there. No one would take responsibility. I mentioned this to them at the time and at checkout and they didn’t seem to care. They were patronizing.
Wonderful 4 night stay with my wife and kids, We tour the city and a ski area and the hotel is on a great location. Easy and free parking for our rental car. Excellent customer service!
Hacienda was real gem with museum like setting with native Indian artifacts. Breakfast and happy hour was great additional one to feel more relaxed setting. Definitely come back for hacienda side.
The beds we got in our rooms were smaller than the usual queen size beds. Due to fire code, we were not able to get an extra cot for our 13 year old daughter. We ended up squeezing in these tiny beds and didn't get good sleep both nights of our stay unfortunately.
I loved supporting a local Native owned hotel but bed bedding and comfort of the bed and quality of sleep is more important when traveling.
This hotel is AMAZING! My family and I have stayed in many hotels from basic to super classy and this by far is the best of both! They have built this hotel and business being very accommodating to their guests and they are amazing at it! It is right in downtown with big rooms and a convenient shuttle to almost anywhere you’d like! You have to see for yourself
Erica
Stayed 3 nights in Nov 2024
10/10 Excellent
Kathleen, Austin
Travelled with partner
25 Nov 2024
What a comfy little gem of a place! My husband and I were very comfortable in our suite with our cozy fireplace. We absolutely loved the added amenities of having food and beverages in the lounge, once again, cozy in front of a fire. Staff was extremely kind and thoughtful! We enjoyed walking to the farmers market, restaurants and even the plaza. Highly recommend!:)
This was our first time in Santa Fe and hacienda spa was great place to stay!
I was little bit worried about walking distance to center of the town since I have little issue with walking. But it was very easy walk to everywhere so there is no issues, also they have shuttle service in the case you need one. Butler service was great, everyone was so friendly and they will take care of you!
We stayed one of the suite room and room was spacious !
Great stay, lots of nice touches. Facility is slightly older, however feels well kept for the most part and has charm. Showers were amazing, staff was excellent. Hot tub needs some work, overall a great place. PS, spa was awesome!
Excellent staff service from Kevin and Jose in Hacienda lounge and all other staff as well! Appreciated the nice amenities like welcome cookies and turndown service. The shuttle service was fantastic. We’ll be back!
We enjoyed this hotel's friendly and courteous staff and the unique Native American decor. The incredible abundance of framed artwork, pottery and statues was extraordinary.
We visited different wings and floors of this hotel's two main buildings to view as much artwork as we could. The outdoor courtyard was serene, peaceful and reflective of Native American culture. The live music in the lounge was unique and relaxing.
Parking spaces were abundant and the Railyard District for entertainment was only a few steps away. The downtown plaza was also within easy walking distance but it was nice to have access to the hotel's free shuttle if needed.
We will certainly return to this hotel upon our next visit to Santa Fe, NM.
Jeff
Stayed 4 nights in Nov 2024
8/10 Good
Michael
Travelled with partner
4 Nov 2024
Nice property. Short on staffing in main restaurant / bar areas.
This was the best hotel I have ever stayed in- and I have stayed in many 4-5 star hotels all over the country. A large part of the pleasure of staying at this hotel was the waitstaff. The hotel was clean and comfortable with no issues. The staff made you feel like you were the only person they had to care for. Will stay there every time I go to Santa Fe in the future.