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In Mountain

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for In Mountain

Exterior
Traditional Apartment, 1 Bedroom, Kitchenette, Slope side | Terrace/patio
Executive Apartment, 1 King Bed, Pool View, Slope side
Exterior
Executive Apartment, 1 King Bed, Pool View, Slope side

Reviews

6.4 out of 10

Popular amenities

  • Room service
  • Hot tub
  • Spa
  • Bar
  • Breakfast available
  • 24/7 front desk

Explore the area

Map
Caminho do Telegrafo, 17, Santa Cruz, Madeira, 9125-258
  • Palheiro Golf Club
    10 min drive
  • Palheiro Gardens
    10 min drive
  • A Vista D Antonio
    9 min walk
  • Funchal (FNC-Cristiano Ronaldo)
    15 min drive

Room options

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About this property

In Mountain

Family-friendly country house with a full-service spa and a 24-hour front desk
This smoke-free country house features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a spa tub are onsite. Housekeeping is available on request.
In Mountain offers 3 accommodations, which are accessible via exterior corridors and feature private pools and minibars. These individually decorated and furnished accommodations include dining tables. 32-inch LED televisions come with cable channels. Accommodations at this 3-star country house have kitchenettes with stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include portable fans and blackout drapes/curtains. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided on request.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the country house's full-service spa. Services include deep-tissue massages and massages. The spa is equipped with a spa tub. The spa is open daily.
During your stay at In Mountain, you'll be close to Palmeiras Beach. Free WiFi in public areas, free self parking, and a full-service spa are available. This property offers pet-friendly amenities like litter boxes.
  • Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Free self parking
  • The restaurant, swim-up bar, and poolside bar offer choices for drinking and dining
  • Continental breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the spa tub
  • Indulge with deep-tissue massages at the spa
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes scooter/moped rentals
  • 11 minutes by car from Madeira Botanical Garden and 12 minutes from Funchal Farmers Market
  • Beach and local-area shuttle service available for a fee
  • Pets welcome for free
  • Pet-friendly amenities are available, including litter boxes
In Mountain offers its guests a full-service spa, an outdoor pool, and a spa tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Event space at this country house measures 750 square feet (70 square meters) and includes conference space. A terrace, barbecue grills, and an arcade/game room are also featured at the family-friendly In Mountain. Self parking is free.

This 3-star Santa Cruz country house is smoke free.

For a fee, guests can enjoy continental breakfast daily from 8:30 AM to 10 AM.
In Mountain has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible van parking available
  • On-site parking options include a carport
  • Local area shuttle (surcharge)
  • Beach shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 8:30 AM–10 AM: EUR 9 for adults and EUR 6.50 for children
  • 1 restaurant
  • 1 swim-up bar, 1 poolside bar and 1 bar
  • Room service available

Things to do

  • Arcade/games room
  • Art gallery
  • Full-service spa
  • Outdoor pool
  • Private winery tours
  • Scooter/moped hire
  • A hot tub

Family friendly

  • Arcade/games room
  • Children's games
  • Dining table
  • High chair
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Conference space (750 square feet)
  • Coworking spaces

Outdoors

  • BBQ grill(s)
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage - deep-tissue
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Handrails in hallways
  • Handrails in stairwells
  • No lift (single-level property)
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Portable fan

Bathroom

  • Bath or shower
  • Hairdryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch LED TV
  • TV channels

Food and drink

  • Champagne service
  • Cookware/dishes/utensils
  • Dining table
  • Electric kettle
  • Freezer
  • Kitchenette
  • Microwave
  • Mini fridge
  • Minibar
  • Spices
  • Stovetop
  • Wet bar

More

  • Access via exterior corridors
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Mobile key entry
  • Private pool
  • Restaurant dining guide
  • Soundproofing

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in fee: EUR 20 for check-in between 8:00 PM and 2:00 AM
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 15

Special check-in instructions

The property charges 3.5 percent for credit card payments
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Litter boxes are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 10.0 per day.
  • Cribs (infant beds) are available for EUR 9.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately EUR 9 for adults and EUR 6.50 for children
  • Pet deposit: EUR 200 per stay
  • Service animals are exempt from fees
  • Late check-in fee: EUR 20 for check-in between 8:00 PM and 2:00 AM
  • Late check-out fee: EUR 15 (subject to availability)
  • Housekeeping fee: EUR 25 per day
  • Kitchen/kitchenette fee: EUR 8 per day
  • Crib (infant bed) fee: EUR 9.0 per day
  • Rollaway bed fee: EUR 10.0 per day
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Property Registration Number AL238 2018

We should mention

  • This country house caters to LGBTQ+ guests.
  • Reservations are needed for massage services. For reservations, contact the country house before arrival using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Mountain Country House Canico
Mountain Canico
In Mountain Santa Cruz
In Mountain Country House
In Mountain Country House Santa Cruz

In Mountain Reviews

Reviews

6.4
Rating 10 - Excellent. 9 out of 39 reviews" "
Rating 8 - Good. 10 out of 39 reviews" "
Rating 6 - Okay. 6 out of 39 reviews" "
Rating 4 - Poor. 5 out of 39 reviews" "
Rating 2 - Terrible. 9 out of 39 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Libby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality of the host is exceptional. All the staff are polite and accommodating. The staff made wonderful recommendations for dinning options in the area. There are many improvements being made to the property and we would definitely stay here again.
Stayed 3 nights in Sep 2024

2/10 Terrible

Jerome

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Si vous croyez que vous n'êtes pas dans la bonne rue en arrivant, c'est parce que vous êtes arrivés. La rue c'est un dépotoir automobile! L'odeur en retrant... ouf ca sens le cigare meme si c'est un hôtel non-fumeur. Pas de porte de salle de bain. On entend tout!!! Le vent rentre dans la maison et fait claquer les portes en permanence! L'impression que quelqu'un essaie de rentrer dans ta chambre à chaque fois. On a avisé pour un bruit qui cognait dans le mur en permanence. On nous a répondu que se n'était que le vent, mais le problème n'a jamais été réglé. Il y a un trou dans le mur, on voit dehors et les insectes passent! Beaucoup d'insectes dans la chambre.
Stayed 2 nights in Sep 2024

4/10 Poor

Hayley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hair in bedding, hair in shower, no bathroom door. We booked a room described as having an ocean view and our view was of a wall. We rebooked to another hotel after one night.
Stayed 4 nights in Jul 2024

10/10 Excellent

sangam

Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great !!
Stayed 4 nights in Jun 2024

2/10 Terrible

Luke

Stayed 1 night in Oct 2023

8/10 Good

Catriona

Travelled with partner
Liked: Cleanliness, staff & service
The property was in a beautiful location on top of a mountain served well by local buses. The room we had was large but open plan with shower and toilet. The shower was amazing hot and powerful. Electrics in the room were dodgy .And being out of season the pool and hottub were not available which would have been nice to know before booking. The fireplace was not useable. We were given a heater that worked well. Overall we had a lovely stay it was what we needed a break from normal life , peaceful .
Stayed 4 nights in Jan 2023

4/10 Poor

Michal

Disliked: Room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Marinela

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the worst stay I have had in years. No heating in the room and the weather was not warm as usual, so I literally freezed in that room for 4days. Owner not responsive and rude. No hot water for 3 days. No wifi working due to some works on the street. they are not prepared for any kind of unexpectable situations or weather. The shower leaked every time you took a shower. the room was old and the fireplace was stinking. They advertise it as soundproof walls but you can literally hear everything, and having an old wooden door does not help as well. Awful accomodation and owner. Would never recommend someone to go there.
Stayed 5 nights in Apr 2022

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good for value
enjoyed the stay! Marco was really nice and helpful. Room was clean and general areas were good. Would definitely recommend and will book again.
Stayed 1 night in Mar 2022

10/10 Excellent

Kestutis

Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
Small establishment with no office/reception, Our room was OK but a few changes would make much improvement. I tried but could not make my suggestions to anyone. Shared kitchen not available during ongoing refurbishment. Cafe/restaurant very cheap for full meals. Up in the hills with excellent views. Recommend a hire car because bus service is limited.
Stayed 4 nights in May 2019

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel yourself local
Delicious and healthy local and Brazilian food for every taste, attentive and very helpful staff. Fantastic views... The hotel is constantly developing its territory and improving, great respect to the owners.
Stayed 1 night in Apr 2019

10/10 Excellent

Sergei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secret places with excellent Portuguese cuisine
Great choice! Reasonable prices, incredibly tasty and inexpensive food, attentive and very helpful staff. Stunning views of the ocean and mountains, fresh air, birds singing, ambient music and ... complete relaxation. Walking, relaxing by the pool, patio, excellent restaurant with grill-fireplace styled as a chalet are available. As a result I stayed here much longer...
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

manuel jonathan

Travelled with partner
Tout est un peu vieillissant, le équipements fonctionnent à moitié et rien n'est fourni à part les serviettes de bain. Pas de savon et gel douche dans la salle de bain, il faut réclamer le papier toilette, pas de quoi faire la vaisselle dans le petit kitchenette. En même temps, pour le prix c'est déjà très bien. Et puis le propriétaire nous offre l'apéritif à l'arrivée !!!
Stayed 5 nights in Sep 2024

6/10 Okay

Tim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice owner
Stayed 1 night in Aug 2024

6/10 Okay

Pieter Teunis van

Travelled with partner
Disliked: Staff & service, property conditions & facilities
De accommodatie ligt op een mooie plek met een prachtig uitzicht over de zee. De kamer was erg basic. Bij het boeken werd vermeld dat er ontbijt kon worden bijbesteld. Ter plaatse bleek dit niet mogelijk. De douche had geen douchewand of douchegordijn, waardoor na het douchen de hele badkamer blank stond. stond.bijgeboekt
Stayed 7 nights in May 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Sale (poils de chats sur les draps et les serviettes), pas de VMC donc humidité présente dans la chambre (les serviettes était déjà humide à notre arrivés), une odeur de parfum se dégageait dans la chambre c’était beaucoup trop, une cuisine avec aucune équipement pour le nettoyage (éponge, torchon ou liquide vaisselle) … dommage le cadre était vraiment sympa.
Stayed 2 nights in May 2024

2/10 Terrible

Tzuca

Disliked: Cleanliness, staff & service, property conditions & facilities
I booked a room for one night via Expedia because my flight was canceled due to weather. The location was not at the address mentioned in my booking, but they shared with me the GPS coordinates when they realised I am so late. The taxi driver said it was not a nice place, but whatever, it was late evening. I arrived, the room was very much improvised, one light switch for all lights, plugs not working, a table made of a glass which was moving, shower and toilet in the room with no door - but one could see own reflection in a huge mirror (creepy), no warm water, cold and windy inside and very noisy- one could hear the entire house. The door was not safe, and someone tried to open it in the morning without knocking. The booking said they have a restaurant and wellness area, but none was true. There was nothing to eat except overpriced chips in the small mini bar. They asked me to pay 30 euro cash deposit. I went to bed, and 20 minutes later, my skin was itching, had some bites on back and belly. I turned on the light, and there were fleas jumping in the bed. Fleas...I killed some, and decided to leave. But the location is very remote and there was no taxi available. The bed smelled like old and cigarette, although it was marked as a non-smoking room. Early in the morning, I asked them to drive me to the airport, as they said they did it for 25 euro. They kept my entite 30 eur deposit and shared no receipt. Please stop sending people there and stop this collaboration.

6/10 Okay

julien

Stayed 1 night in Apr 2023

6/10 Okay

Christophe

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Tres bel environnement exterieur, au calme dans la campagne. Grand lit double confortable.
Stayed 1 night in Apr 2023

4/10 Poor

Catia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Podia ter sido bem melhor, desde a descrição de cama kingsize que eram duas camas de solteiro juntas , aos bichos que estavam mortos no chão do quarto desde o primeiro dia e a água do chuveiro que ou era fria ou era a escaldar . Sinceramente preferia ter dado mais 10/30€ e ter aquilo que realmente estava descrito no anúncio do quarto. Não tenho nada a reclamar da simpatia mas das condições sim.
Stayed 3 nights in Mar 2023

8/10 Good

Nevenka

Stayed 5 nights in Mar 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Sijainti syrjässä, suihkut toimi huonosti, epäsiistiä huoneessa.
Stayed 7 nights in Dec 2022

6/10 Okay

Nikolai

Liked: Staff & service
Disliked: Cleanliness
Align expectations before booking
There is so much potential in this place! First the really good things: Marco and the rest of the staff were great! They attended to all our needs. Cars are available for rent very easily and cheaply - just ask! The view is stunning! Unfortunately that's about it. A lot of the things listed on hotels.com wasn't there, and if we had known, we would have booked another hotel, since we didn't have a car. There restaurant was closed, and there was a very limited food supply. There was a microwave and a fridge, but we had to ask for cutlery - which, when used, we put on the balcony, because we had to rinse it in the bathroom sink and then had nowhere to put it. The bathroom had no door and a glass wall - I love my girlfriend, but sometimes you need privacy. The other toilets on the premises didn't work... Toilet paper had to be thrown in the trash, which is fine, except the trash wasn't emptied. In fact, our room wasn't cleaned once in the four days we were there. The only trash can was the tiny one in the bathroom, so we also had to come up with another solution for trash. The water from the shower ran into the living room/kitchenette and soaked the floor. And there was only one light switch, which turned on ALL the light - not great when there is no bathroom door/wall and you need to go to the bathroom at night! We did still have a pleasant stay, just make sure to align expectations before booking.
Stayed 4 nights in Jul 2022