4/10 Poor
Joseline
2 Jan 2025
Disliked: Cleanliness, property conditions & facilities
Check in was horrible. We arrived early as we traveled about 4 hours to get to the resort only to be held from getting into the resort until check in time which was 3pm. Upon attempting to check in they only had 2 of our 4 rooms available and we had to wait until after 4:15 for the other two rooms. In addition we were a family of 10 and they could not accommodate our large party at the specific dining restaurants so we had to mostly eat at the buffets or separate for dinner. We were also informed that although we were a family that they rooms were not guaranteed near each other and some of us were on different floors and not necessarily next to one another. The biggest issue was the lack of beverages available, there was no beverages in the mini fridge located inside the room and at the dinner areas you had to wait for staff to come around with drinks sometimes running out before making it to your table and you had to wait until you were lucky enough to catch someone’s attention.
Joseline
Stayed 2 nights in Dec 2024