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Hotel City Star

3.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel City Star

Exterior
Deluxe Triple Room
Reception
Exterior
Deluxe Room, 1 King Bed

Reviews

6.0 out of 10

Popular amenities

  • Room service
    Room service
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi

Explore the area

Map
Lot 3A - 4B Block 22 4th Avenue, P.O Box 624, Sandakan, Sabah, 90707
  • Agnes Keith House
    11 min walk
  • Saint Michael's and All Angels Church
    16 min walk
  • Sandakan Heritage Trail
    17 min walk
  • Sandakan (SDK)
    20 min drive

Room options

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • City view
  • Sleeps 3
  • 2 Twin Beds

Standard Room, 1 King Bed

  • City view
  • Sleeps 3
  • 1 King Bed

Standard Twin Room

  • City view
  • Sleeps 3
  • 2 Twin Beds

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About this property

Hotel City Star

Hotel in Sandakan with a 24-hour front desk and a restaurant
Along with a restaurant, this smoke-free hotel has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Other amenities include tour/ticket assistance.
Hotel City Star offers 40 air-conditioned accommodations with complimentary bottled water and irons/ironing boards. Flat-screen televisions are featured in guestrooms. Bathrooms include showers and complimentary toiletries.

This Sandakan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

During your stay at Hotel City Star, you'll be within walking distance of Agnes Keith House. Enjoy features like free WiFi in public areas, plus a restaurant and laundry facilities.
  • Free WiFi
  • Enjoy a bite to eat at the restaurant
  • Services include tour or ticket assistance and luggage storage
  • 11 minutes by foot from Agnes Keith House and a 2-minute drive from Sandakan Heritage Trail
There's a restaurant on site. WiFi is free in public spaces. Hotel City Star also features tour/ticket assistance and laundry facilities.

This 3-star Sandakan hotel is smoke free.

Hotel City Star has a restaurant on site.
Room service is available.

Languages

English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 1 restaurant
  • Room service available

Family friendly

  • Laundry facilities

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels

Food and drink

  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival.

Property is also known as

City Star Sandakan
Hotel City Star Sandakan
Hotel City Star Hotel
Hotel City Star Sandakan
Hotel City Star Hotel Sandakan

Hotel City Star Reviews

Reviews

6.0
Rating 10 - Excellent. 2 out of 14 reviews" "
Rating 8 - Good. 2 out of 14 reviews" "
Rating 6 - Okay. 7 out of 14 reviews" "
Rating 4 - Poor. 0 out of 14 reviews" "
Rating 2 - Terrible. 3 out of 14 reviews" "

6.2/10

Cleanliness

5.8/10

Staff & service

3.0/10

Amenities

5.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

6/10 Okay

J

Loud and basic
There are improvements being carried out, which will make a difference in the future. We were unable to get the advertised wifi at all, despite the router being reset many times. This was annoying. On four occasions we had random people enter our room without knocking, which was not okay. Once guy even got cross with us and said we should have locked the door. I had to clean the bathroom before use and despite being given a non-smoking room, the smell of cigarettes was present I. The duvet, towels and there was cigarette ash all over the top of the toilet seat. Cigarette burns were present on the furniture. A local mosque is across the road and while we enjoy hearing the call to prayer, it was not so great to hear each session broadcast over mega-speakers outside. Every mic drop/exchange, everything and with single-glazed windows, we didn't get much sleep. Close to amenities though and staff are nice.
Stayed 7 nights in Mar 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Good value for money
Stayed 1 night in Aug 2019

8/10 Good

Zurinah

Liked: Room comfort
Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet and Air Conditioning not properly maintain
Stayed 3 nights in Apr 2019

10/10 Excellent

Gilbert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel
Hotel is old and not much maintained. Need to climb stairs to get hot water. Written non smoking room but with ash tray to encourage people smoking in room and room with smoking smell from people smoking outside of the room. Anyway location is good and price is cheap.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Jonah Artiaga, tawau

The hotel is simple, have a modest lift. Quite surprising for a small hotel. Location is in center of town, just few minutes walk to harbour mall. Fairly priced.....not much to expect...

6/10 Okay

Verified traveller

The hotel location was in the center of town, near to restaurants. But it's not a non-smoking hotel, so we can smell the stink in the lift and inside the rooms which makes it quite uncomfortable....

2/10 Terrible

Daniel, Sydney

Disliked: Staff & service, property conditions & facilities, room comfort
choked with cigarettes smoke and then
For what ever reason, our room was filled with smoke. we could not breathe. then the next building motor (the air con we believe ) was loud and thumping. we requested to change room. From our king bed, the only bed available was the twin single bed. No WiFi in the room. only outside or reception. It was the worst place I stayed.

2/10 Terrible

Fatima, Aulnay-sous-Bois

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Chambre très très sale avec une forte odeur de cigarette, du jamais vu. Nous n’avons pas pu dormir là-bas tellement c’était horrible. Nous avons pris un autre hôtel. A fuir

6/10 Okay

Nikolaj

Disliked: Property conditions & facilities, room comfort
Low budget hotel, at a low price
Low budget hotel, at a low price, perfect match.
Stayed 1 night in Jul 2017

6/10 Okay

Michal

Liked: Cleanliness, staff & service, room comfort
Dobre położenie, blisko centrum. Niestety w całym hotelu czuć woń dymu papierosowego. Brak odpowiedniej wentylacji na korytarzach.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service

6/10 Okay

tazy, TOKYO

Liked: Staff & service
Disliked: Room comfort
立地が良い
賑やかなハーバースクエアまで数分という立地の良さが売りです。 全体的に設備は古く、薄暗い感じですが、清潔感はあります。 到着日と帰国前日に宿泊したのですが、２泊目の部屋はお湯が出なく水シャワーでした。 いちいち言うのが面倒だったのと、水でも気にならない気温だったのでそのままにしましたが、気になる方は言えば部屋を替えてもらえると思います。ガラガラでしたから。