2/10 Terrible
Ava
Travelled with partner
27 Dec 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I would like to start off by saying I’m a 22 year old full time worker who traveled here to visit my boyfriend’s country which I have done before. I have never left a message at any location here either, but this was bad. We actually decently enjoyed our stay up until the very end. It was an okay location and was not very dirty. However, my boyfriend ended up getting sick and slightly stained one of the towels that he attempted to clean even before we left as a courtesy. The property charged us $30 for staining the towels which I thought was absolutely absurd considering that towels used for cleaning up yourself and other things in a hotel room when they are dirty. We questioned them and even offered to go back up and clean the towels further (even though that seemed completely insane considering we paid $340 for a one night stay) and the cleaning people proceeded to refuse this and demanded $30 for two towels one of which had nothing on it. It was incredibly uncomfortable as well when they brought the towels down and proceeded to make my boyfriend examine the towels which again were barely stained (AND THEY ARE TOWELS THAT ARE USED FOR CLEANING YOURSELF AND OTHER HOTEL ROOM ITEMS). It was overall a very strange and uncomfortable experience that upset us enough we will absolutely never go back and could not recommend enough that you avoid this location unless you want to be afraid to make a single stain or mess in your hotel. Very disappointing.
Ava
Stayed 1 night in Dec 2024