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Hotel Hacienda Los Volcanes

3.5 star property

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Photo gallery for Hotel Hacienda Los Volcanes

Exterior
Exterior
Lobby sitting area
Pool
Balcony

Reviews

8.0 out of 10
Very good

Popular amenities

  • Breakfast included
  • Room service
  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Parking included

Explore the area

Map
Car. de San Lucas a Barcenas Granja 37, Villa Nueva
  • Mercado Municipal San Lucas Sacatepéquez
    ‪8 min drive‬
  • Casa Santo Domingo Museum
    ‪17 min drive‬
  • Church of San Francisco
    ‪19 min drive‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪55 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Mountain View

Deluxe Double Room, 1 King Bed, Mountain View

Deluxe Double Room, 1 King Bed, Mountain View

  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 2 Queen Beds, Garden View

Deluxe Double Room, 2 Queen Beds, Garden View

Deluxe Double Room, 2 Queen Beds, Garden View

  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hotel Hacienda Los Volcanes

Hotel with free breakfast, in the vicinity of Casa Santo Domingo Museum
This hotel features a restaurant, a snack bar/deli, and a conference center. Free breakfast (local cuisine), free WiFi in public areas, and free self parking are also provided. Other amenities include a coffee shop/cafe, a business center, and conference space.
Hotel Hacienda Los Volcanes offers 12 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. 36-inch flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers.

This Villa Nueva hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel Hacienda Los Volcanes, you'll be close to Mercado Municipal San Lucas Sacatepéquez. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free local cuisine breakfast served daily
  • Free WiFi
  • Free self parking
  • Enjoy local and international cuisine while dining at Hacienda Los Volcanes
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a playground
  • 6.9 mi (11.1 km) from Casa Santo Domingo Museum and 7.3 mi (11.7 km) from Central Park
  • Airport pick-up shuttle service available for a fee
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. A business center and 300 meeting rooms are available. Event space at this hotel measures 2863 square feet (266 square meters) and includes a conference center. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel Hacienda Los Volcanes. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Villa Nueva hotel.

Guests are served free local cuisine breakfast daily from 7:00 AM to 11:00 AM.
Hacienda Los Volcanes - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Late night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered self-parking on site
  • Wheelchair-accessible parking available
  • 24-hour pick-up airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Free local cuisine breakfast available daily 7:00 AM–11:00 AM
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Restaurants on site

  • Hacienda Los Volcanes

Things to do

  • Playground

Family friendly

  • Free cots/infant beds
  • Playground
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference centre (2863 square feet of space)
  • Meeting rooms - 300

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • In-room accessibility
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)
  • Mosquito nets
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 36-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for USD 25.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 10 per person
  • Airport shuttle fee per child: USD 10 (up to 12 years old)
  • Rollaway bed fee: USD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Hotel Hacienda Los Volcanes offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after noon must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

HOTEL HACIENDA LOS VOLCANES Hotel San Mateo Milpas Altas
HOTEL HACIENDA LOS VOLCANES Hotel
HOTEL HACIENDA LOS VOLCANES San Mateo Milpas Altas
Hacienda Los Volcanes
Hacienda Los Volcanes Nueva
Hotel Hacienda Los Volcanes Hotel
Hotel Hacienda Los Volcanes Villa Nueva
Hotel Hacienda Los Volcanes Hotel Villa Nueva

Hotel Hacienda Los Volcanes Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 9 out of 15 reviews
Rating 8 - Good. 1 out of 15 reviews
Rating 6 - Okay. 3 out of 15 reviews
Rating 4 - Poor. 0 out of 15 reviews
Rating 2 - Terrible. 2 out of 15 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
The place is nice, but the service and the restaurant is so bad. I got Check in it was supposed to be at three not at 4 PM The customer service of the Manager itself. It was really bad. He promised a bottle of wine for the inconvenience and he gave me his two glasses by the way I didn’t accept it.
Stayed 2 nights in Oct 2024

6/10 Okay

Hannah, Brooklyn

Travelled with group
Disliked: Cleanliness, staff & service, amenities
It was okay.
Stayed 1 night in Aug 2024

10/10 Excellent

Renee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful gem of a place in the country. Comfy beds, animals for the kids to look at, and delicious food at the restaurant. Will be returning when we are in the area again!
Stayed 1 night in Aug 2024

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Emely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

nills

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021

10/10 Excellent

nills

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!!! Peacefull clean secured and good breakfast!!!
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was awesome. Good service. The weather was nice and the room with the terrace just simply stole my heart.
Stayed 1 night in Dec 2019

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Odilia

Travelled with family
Disliked: Staff & service, property conditions & facilities
Mala experiencia
Al final muy mal porque Al hacer check out nos salieron con que había una sábana manchada y que había que pagar el equivalente a US 45, y como no hacen la revisión en el momento, era su palabra contra la nuestra y si no pagábamos no nos dejaban salir , al final mejor pagamos lo que consideramos una extorsion
Stayed 1 night in Aug 2024

8/10 Good

Priscila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar, la comida muy rica, pero no me gustó que solo ponen 2 toallas por habitacion y un rollo de papel en el baño
Stayed 1 night in Jul 2024

2/10 Terrible

OSCAR LEONEL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lamentablemente me notificaron que mi reserva no la podría honrar porque hubo otro pasajero Y aparte la aplicación de hoteles.com no me permitió comunicarme con el hotel
Stayed 1 night in Dec 2022