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Hyatt Regency Grand Reserve Puerto Rico

4.0 star property

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Photo gallery for Hyatt Regency Grand Reserve Puerto Rico

3 outdoor pools, open 7:00 AM to 10:00 PM, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
View from room
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
200 Coco Beach Blvd. Highway 955-I, Río Grande, 00745
  • Coco Beach Golf and Country Club
    ‪19 min walk‬
  • Carabali Rainforest Park
    ‪13 min drive‬
  • Luquillo Beach
    ‪23 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪31 min drive‬

Room options

View all photos for Premium Room, 2 Double Beds, Garden View

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Premium Room, 2 Double Beds, Garden View

  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Garden View

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Premium Room, 1 King Bed, Garden View

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Room, 1 King Bed

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room (2 QUEEN BEDS)

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Room (2 QUEEN BEDS)

  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premier Villa (1 KING BED)

Premier Villa (1 KING BED)

Premier Villa (1 KING BED)

  • 100 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Premier Villa, Ocean View (1 KING BED)

View from room

Premier Villa, Ocean View (1 KING BED)

  • 100 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Double Beds, Ocean View

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Room, 2 Double Beds, Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Villa (2 QUEEN BEDS)

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Deluxe Villa (2 QUEEN BEDS)

  • 64 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Deluxe Room, 1 King Bed, Ocean View

  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room (2 DOUBLE, ACCESSIBLE ROLL-IN SHOWER)

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Room (2 DOUBLE, ACCESSIBLE ROLL-IN SHOWER)

  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Garden View

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Room, 1 King Bed, Garden View

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Garden View

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Room, 2 Queen Beds, Garden View

  • 48 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Deluxe Room, 1 King Bed, Garden View

  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Villa, Ocean View (2 Queen Beds)

View from room

Deluxe Villa, Ocean View (2 Queen Beds)

  • 64 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Villa, 1 King Bed, Ocean View

View from room

Deluxe Villa, 1 King Bed, Ocean View

  • 64 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Oceanfront

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Deluxe Room, 2 Double Beds, Oceanfront

  • 48 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Deluxe Room, 2 Double Beds, Garden View

  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Villa, 1 King Bed

Deluxe Villa, 1 King Bed

Deluxe Villa, 1 King Bed

  • 64 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Oceanfront

Premium bedding, pillow-top beds, in-room safe, blackout curtains

Deluxe Room, 1 King Bed, Oceanfront

  • 48 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Hyatt Regency Grand Reserve Puerto Rico

Oceanfront with 3 outdoor pools, near Coco Beach Golf and Country Club
Spend the day relaxing at the beach, practicing your swing on Hyatt Regency Grand Reserve Puerto Rico's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Hyatt Regency Grand Reserve Puerto Rico offers 579 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. Pillowtop beds feature premium bedding. 50-inch Smart televisions come with digital channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This Río Grande resort provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including an outdoor tennis court. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, facials, and body wraps. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of Hyatt Regency Grand Reserve Puerto Rico's great beach location. During your stay, you'll be within walking distance of Coco Beach Golf and Country Club. Free WiFi in public areas, 3 outdoor pools, and 4 restaurants are available.
  • Free WiFi
  • Drinking and dining options include 4 restaurants, a coffee shop, a beach bar, and a swim-up bar
  • Buffet breakfast served daily for a fee
  • Valet parking and self parking available for a fee
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Treat yourself to facials, massages, or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a golf course, an outdoor tennis court, and a 24-hour gym
  • Guests really like the accommodations for the cleanliness and spaciousness
  • Just a 2-minute drive from Coco Beach Golf and Country Club and 13 minutes from Carabali Rainforest Park
  • Airport shuttle service available for a fee
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Hyatt Regency Grand Reserve Puerto Rico, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This beach resort also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Parking is available for a fee.

This 4-star Río Grande resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
Water's Edge - This restaurant serves breakfast and lunch.
Nori Asian Grill - This restaurant serves dinner only. Open daily.
Prime 787 - This restaurant serves dinner only. Open daily.
Nectar - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Parking on site (USD 16.73 per night)
  • Valet parking on site (USD 27.88 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 35 for adults and USD 20 for children
  • 2 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Nectar
  • Nori Asian Grill
  • Prime 787
  • Water's Edge

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 3 outdoor pools
  • Beach volleyball
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Hot tub
  • Kayaking
  • Outdoor tennis court
  • Playground
  • Pro golf shop
  • Sauna
  • Scuba diving
  • Snorkelling
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with digital channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: 18.0 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 35 for adults and USD 20 for children
  • Airport shuttle fee: USD 96 per person (roundtrip)
  • Airport shuttle fee per child: USD 96 (roundtrip)
  • Self parking fee: USD 16.73 per night
  • Valet parking fee: USD 27.88 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hyatt Regency Grand Reserve Puerto Rico offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Gran Melia Golf
Gran Melia Golf Puerto Rico
Gran Melia Golf Resort
Melia Coco Beach Puerto Rico Resort Rio Grande
Gran Melia Puerto Rico
Gran Melia Puerto Rico Golf
Gran Melia Resort Puerto Rico
Puerto Rico Golf Resort
Puerto Rico Gran Melia
Puerto Rico Gran Melia Resort
Gran Melia Golf Resort Puerto Rico Rio Grande
Gran Melia Golf Puerto Rico Rio Grande
Paradisus Puerto Rico
Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
Sol Melia Rio Grande
Gran Melia Rio Grande
Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Rio Grande
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico Resort Rio Grande
Melia Coco Beach Puerto Rico Rio Grande
Resort Melia Coco Beach Puerto Rico Rio Grande
Rio Grande Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Resort
Resort Melia Coco Beach Puerto Rico
Gran Melia Golf Resort Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Beach Resort Rio Grande
Hyatt Regency Coco Beach Rio Grande
Hyatt Regency Coco Beach
Resort Hyatt Regency Coco Beach Resort Rio Grande
Rio Grande Hyatt Regency Coco Beach Resort Resort
Resort Hyatt Regency Coco Beach Resort
Gran Melia Golf Resort Puerto Rico
Melia Coco Beach Puerto Rico
Hyatt Regency Coco Rio Grande

Hyatt Regency Grand Reserve Puerto Rico Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1335 out of 2092 reviews
Rating 8 - Good. 410 out of 2092 reviews
Rating 6 - Okay. 188 out of 2092 reviews
Rating 4 - Poor. 79 out of 2092 reviews
Rating 2 - Terrible. 80 out of 2092 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jerrica Washington

Stayed 4 nights in Dec 2024

6/10 Okay

Kayla

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Hyatt is absolutely stunning and gives you a sense of being well-cared for! The rooms are clean, modern, and come with a fridge (though no microwave). The pools are beautiful, and there are hourly activities for kids throughout the day. There are several restaurants on-site, but they are quite expensive for the quality. The food is average and under-seasoned. The breakfast buffet costs $75 for two people after gratuities and taxes, which is quite steep. Be aware that the resort is quite isolated. You'll need a rental car or be prepared to spend $60-150 on round-trip taxi services. Most of the service was excellent, except for the last day. We had a late flight and spent a few hours at the pool. Unfortunately, the bellman, Gadiel Vega, left our bags outside for hours instead of securing them. He also pressured us to use a different taxi service and sent our driver away, claiming we had left. It seems he might be working with certain taxi drivers to overcharge guests for a kickback. It's disappointing that Hyatt would allow such practices.
Stayed 7 nights in Dec 2024

10/10 Excellent

Ivy-Chara Owusuaa

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful place
Stayed 5 nights in Dec 2024

10/10 Excellent

Preni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay , would love to go back again next year
Stayed 4 nights in Dec 2024

6/10 Okay

Tyler

Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Brooke, Richardson

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved how secluded the property was and that there are several security check points to drive thru to get to the property. I also loved how friendly and helpful everyone was. Also if you needed to go anywhere the staff would pick you up in a golf cart and take you around the property. The only downside is that there is not much close by that we found opened late for entertainment or places to eat. But love the Hyatt as always and will be back.
Stayed 4 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place. Good pool/beach. Big room. Beautiful grounds. Would say food is pretty bad overall though. Would recommend eating off resort. Also the store they have is insanely overpriced. $60 for a tiny bottle of sunscreen and bugspray. And i paid like $60 for a plastic snorkel at the rentals booth bc i didnt ask the price first
Stayed 4 nights in Dec 2024

10/10 Excellent

Zachary Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most incredible vacation spot I have been to yet. Staff was all amazing. Had the most fun I've ever had here!
Stayed 6 nights in Dec 2024

10/10 Excellent

Paola M Carrion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 2 nights in Dec 2024

10/10 Excellent

Handerson

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Dec 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 5 nights in Dec 2024

8/10 Good

Christine, Tigard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm perplexed by the 1-star reviews, it seems like there's a Jekyll and Hyde thing going on. The people who complained about bird poop on the patio and mosquitos on the property right next to a tropical rain forest should wrap themselves in bubble wrap and never leave home again. I've seen other reviews about cleanliness issues, but our room was spotless. I even wore white socks the first day and they didn't pick up dirt so I can't speak to others' experiences. It wasn't mine. The property is huge, and we were located at the far end. However, walking to the main pool and restaurant area was maybe 7-8 minutes total; people complaining that they had to wait for a golf cart pick-up should definitely never go to Vegas where it takes 30 min. to get from casino floor to room. Lacking a disability, no reason you can't walk. Yes, the beach isn't much of a beach, but if you read anything about the resort before booking, you would know this and stay elsewhere. Yes, it's expensive and they put a hold on your card at check-in which you'd know if you read the directions. Why not 5 stars? 2 gripes. 1-ply toilet paper. Really? That's just being cheap. Also, pools aren't heated. Maybe that's standard in PR, I don't know. But if the sun isn't directly overhead, you're not getting in. I would have liked to swim at night but nope, it's a bummer because the pools are amazing. Shout out to Steve at the pool bar, he's the best.
Stayed 8 nights in Dec 2024

10/10 Excellent

Mariah

Stayed 3 nights in Dec 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice resort and staff. Plenty of space around pool and beach areas to not feel crowded. Resort fees at the end when booking through 3rd party so keep that in mind... came as a surprise for us. Restaurants were great, but they are only open on some days/times.

6/10 Okay

Andrew

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Kevin O.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The esthetic and attention
Stayed 4 nights in Nov 2024

10/10 Excellent

Rebeca

Stayed 3 nights in Nov 2024

4/10 Poor

Ashanti

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

GRACE

Liked: Cleanliness, property conditions & facilities
Nice property great staff
Stayed 3 nights in Dec 2024

8/10 Good

Alphonsa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The property is absolutely beautiful and well-maintained. The views of the rainforest were gorgeous. While we never had an issue grabbing an uber the resort is about 45 mins from San Juan with an average $50/way cost. It was probably the largest "regular" room I've seen in a resort. The breakfast buffet was 2-star and pricey. We tried to Sandlot to play topgolf. It was fun with typical bar food. The ocean was amazing and warm. We never felt the property was crowded, although we saw at least two large parties of people and a bus full of soccer players. Most staff were good, nothing over the top. 1-2 staffers could have used an attitude adjustment, but nothing that would keep me from going back. Overall I would visit again and consider a large family vacation.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mark

Stayed 6 nights in Dec 2024

10/10 Excellent

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 3, soon to be 4, loved our 5-night stay at the Hyatt Regency Grand Reserve. The main pool was the highlight. The beachfront area with the chairs was nice as well, soft sandy areas and not too much seaweed. The landscaping and scenery of the whole property was relaxing, beautiful, and photogenic. The staff is great overall, and the staff of the main pool area is the best, especially Steve who made us feel welcome and accommodated. At the towel station they have daily activities for kids and floaties and life vests to borrow. The breakfast buffet was amazing although our 6yr old was not impressed. It is a lot of walking from the room to different areas on the property but we are from NYC so we were used to it. You can call ahead for a golf cart pickup. For the length of our stay I was glad we rented a car, to get out of the sun for an afternoon activity in between our morning swims and night swims. There is a fun mall not too far called Outlet 66, and we went to the forts in Old San Juan. But the night swims in the main pool will be some of our favorite memories, with the night sounds of the coquis. Our room was also great, we loved the large tub next to the shower, the living area next to the bed, and the balcony. We had a solid casual dinner our first night at the SandTrap, and the steak at the Steakhouse was perfection. I also did an express mani/pedi at the rainforest spa and they were so kind there. Thank you for a wonderful and memorable stay.
Stayed 5 nights in Dec 2024

6/10 Okay

Malika

Travelled with partner
Liked: Cleanliness
Overall my experience was boring! There was no daily entertainment at poolside Ike other resorts. The dining was limited and food was average
Stayed 4 nights in Dec 2024