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Condado Palm Inn San Juan, Tapestry Collection by Hilton

3.0 star property

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Photo gallery for Condado Palm Inn San Juan, Tapestry Collection by Hilton

Beach nearby, white sand, sun-loungers, beach umbrellas
Exterior
Point of interest
Breakfast, lunch, dinner served; Cuban cuisine
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Gym

Explore the area

Map
55 Condado Avenue, San Juan, 00908
  • Casino del Mar at La Concha Resort
    ‪4 min walk‬
  • Condado Beach
    ‪16 min walk‬
  • Pan American Pier
    ‪5 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, City View

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, City View

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Tower

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Ocean View

View from room

Room, 2 Queen Beds, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Tower

Room, 2 Queen Beds, Tower

Room, 2 Queen Beds, Tower

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Penthouse)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed (Penthouse)

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Ocean View

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Tower

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Tower

Premium bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Tower

  • Sleeps 2
  • 1 King Bed

Similar properties

Beach nearby, beach towels

Hilton Garden Inn San Juan Condado

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (730)
The price is €254
for 1 room
includes taxes & fees
29 Apr - 30 Apr
Hilton Garden Inn San Juan Condado

About this property

Condado Palm Inn San Juan, Tapestry Collection by Hilton

Hotel with a 24-hour fitness center, a quick walk to Parque La Ventana al Mar
This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a coffee shop/cafe are onsite.
Condado Palm Inn San Juan, Tapestry Collection by Hilton offers 151 accommodations with iPod docking stations and safes. Beds feature premium bedding. 37-inch LCD televisions come with satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Condado Palm Inn San Juan, Tapestry Collection by Hilton's great location gets high marks from our customers. During your stay, you're just a quick walk from Casino del Mar at La Concha Resort. Features include free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi
  • Enjoy Cuban cuisine while dining at Ropa Vieja
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the value of their stay and the location
  • Within a 15-minute walk of Parque La Ventana al Mar and Plaza del Mercado
As a guest of Condado Palm Inn San Juan, Tapestry Collection by Hilton, you'll find an outdoor pool, a hot tub, a 24-hour fitness center, and complimentary bicycles. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a 24-hour business center and a meeting room. Event space at this hotel measures 388 square feet (36 square meters) and includes conference space. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly Condado Palm Inn San Juan, Tapestry Collection by Hilton. For a fee, parking is available.

This San Juan hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.
Ropa Vieja - This restaurant specializes in Cuban cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Chocobar Cortes - This coffee shop serves breakfast, brunch, and lunch. Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 27.88 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 22.42 for adults and USD 10.47 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Chocobar Cortes
  • Ropa Vieja

Things to do

  • 24-hour gym
  • 24-hour pool access
  • Free bicycle rentals
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 388 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Pool loungers

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable/satellite channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 14 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 49.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 22.42 for adults and USD 10.47 for children
  • Self parking fee: USD 27.88 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access is available 24-hours a day.
  • Children 14 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Condado Palm
Best Western Condado Palm Inn
Best Western Plus Condado
Best Western Plus Condado Palm
Best Western Plus Condado Palm Inn
Best Western Plus Condado Palm Inn San Juan
Best Western Plus Condado Palm San Juan
Condado Palm Best Western
Condado Palm Inn
Best Western Plus Condado Palm Inn Suites

Condado Palm Inn San Juan, Tapestry Collection by Hilton Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 202 out of 380 reviews
Rating 8 - Good. 93 out of 380 reviews
Rating 6 - Okay. 49 out of 380 reviews
Rating 4 - Poor. 20 out of 380 reviews
Rating 2 - Terrible. 16 out of 380 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Paying resort Fees as we were not using the facilites
Stayed 1 night in Jan 2025

10/10 Excellent

AHMED, Ithaca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, close yo beach and resturants. Some hotels cuts part of the ocean view.
Stayed 6 nights in Jan 2025

6/10 Okay

Michael

Disliked: Room comfort
Street Noise
We spent one night at this location prior to a cruise. I chose this hotel for its proximity to the beach. We arrived just after 3 PM and were told the room was not ready, which is my first complaint. Once we were allowed to check in we were charged a resort fee of $50 which was suppose to cover 2 bottles of water in room, beach towels, chairs, bicycles, etc. but by the time we could check in the sun was already starting to set, there really was no time for the beach, so in essence we paid a resort fee for 2 bottles of water. My biggest complaint however was the street noise which continued past 2 AM, car horns, radios, and loud mororcycles, made it impossible to sleep. The windows might as well have been wide open because they did nothing to block the noise. The hotel was close to 2 pharmacies, restaurants, and souvenir shops but the street noise was just too much. I would not stay here again.
Stayed 1 night in Jan 2025

10/10 Excellent

Marco

Liked: Cleanliness, staff & service
Disliked: Amenities
After a have a terrible experience at the Fortaleza Suites this hotel in el Condado was so comfortable and a good location as well ☺️🇵🇷👍
Stayed 1 night in Jan 2025

6/10 Okay

Dawn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Krista

Disliked: Cleanliness, staff & service
Stayed 4 nights in Dec 2024

8/10 Good

Rob, Buffalo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quality and amenities for this area of San Juan.
Stayed 2 nights in Jan 2025

4/10 Poor

Dejah

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible customer service and False Advertising
I booked two rooms and pay through Hotels.com when I checked in the hotel told me that they themselves had canceled one room, but they would rebook it for $700 more. After going back-and-forth with them for almost an hour, they promised me free breakfast and oceanfront view for both rooms. We checked in about 5 PM and we’re told that the rooms would not be ready until about 8 PM but they would hold our luggage. When we finally got to our rooms, one had a partial ocean view, and the other one was staring at Construction when I went down to the front desk again to ask why we did not get the rooms that we were promised after paying $700 more they told me there was nothing they could do about it but I could leave if I wanted. There was also mold and mildew on the ceilings. The sink leaked and we had ice cold showers for three days because they said their water heater wasn’t working. I didn’t take a photo of the construction work out my window but I should have and it was very loud until late at night
Stayed 4 nights in Dec 2024

8/10 Good

Anton F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2025

10/10 Excellent

Dalexza

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Jan 2025

2/10 Terrible

jenna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I always choose Hilton because of their overall high standards of cleanliness and customer service. THIS WAS NOT A HILTON! It is a Best Western that was recently acquired by Hilton and has not been brought up to normal Hilton standards. ROOM: smelled musty from the beginning. By day 2, I started coughing at night. There was black mold in bathroom, around vent, on curtains. Bathroom fan didn't work. Front desk said no more rooms available then suggested I "open the sliding door" to let in fresh air (which we did). Sliding glass door was nearly impossible to open and in need of repairs. We left it open most of the day time but couldn't at night because traffic was too loud to sleep. RESORT FEES: $45/night. Does not include $25/day parking, laundry, or breakfast. Laundry is $2.50 per wash. Machines only take quarters. I needed change for my dollars. Front desk had zero. They suggested I walk across to the pharmacy to ask. I headed out (in the rain) to the pharmacy, liquor store, and finally a street vendor to find quarters. BEACH: $45/ day is supposed to include "Beach Club" with chairs, umbrellas, waters, and towels. This "club" is on the public beach where Hilton hired a 3rd party company to set up chairs and umbrellas. Problem is they are also selling them to the public, which means they pile us in like sardines. Never once was there water or towels at the beach. When I mentioned the front desk, they suggested I carry my own from the hotel.
Stayed 6 nights in Dec 2024

10/10 Excellent

Andrey

Liked: Property conditions & facilities
This is a great hotel walkable distance from the ferry.
Stayed 1 night in Dec 2024

8/10 Good

Jason

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The hotel and staff were great. The location was fantastic. The only concern was the resort fee per night that was not disclosed ahead of time. That is something that needs to be upfront when booking the hotel.
Stayed 4 nights in Dec 2024

6/10 Okay

Rizwan

Travelled with family
Disliked: Amenities, property conditions & facilities
45 dollars resort fee/ days is too much given the amenities . It’s a block away from beach . We had to request extra towels everyday as they would only leave 2 towels . Parking is convenient . Area around the hotel is great and has plenty of eating options including 24 hours .
Stayed 5 nights in Jan 2025

10/10 Excellent

Dalexza

Liked: Cleanliness, staff & service, property conditions & facilities
Great location ,clean & excellent staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Sam

Stayed 2 nights in Dec 2024

8/10 Good

MAMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

6/10 Okay

Suzanne

Travelled with partner
Liked: Staff & service
Disliked: Amenities
This was not the quietest of areas. Construction begins at 430. Even between the rooms, you can hear everything. There was not one towel hook in the room, we were forced to hang wet towels and bathing suits on chairs, lamps, anywhere we could. The notice on the back of the door showed where we could find vending ie: ice. It was not there. Being on the 11th floor, if we wanted ice, we had to go down to the lobby, around the back of the hotel to find the ice machines. If you are looking for an average, close to the beach so-so hotel, this is for you. As far as looking for Hilton quality, SUBPAR. S I will admit, staff was friendly and helpful. It is the hotel itself that it not up to par.
Stayed 5 nights in Dec 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Aruna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the beach. Oceanview is spectacular from a top floor. Many dining options nearby, and walgreens opposite for quick shopping of any necessities. Resort fee is high and a rip-off. Otherwise, good property in Condado beach.
Stayed 4 nights in Dec 2024

8/10 Good

Kate demutis

Liked: Cleanliness, staff & service, room comfort
We had a nice stay. The hotel was very busy because of the NY holiday. At times the front desk was overwhelmed and the wait times were long. The staff was friendly and courteous. The hotel was clean and the breakfast buffet was great. My only complaint is the condition of our room. Our balcony door did not close, there were outlets that didn’t work and our phone didn’t work. Maintenance responded quickly but could not fix the issues. Additionally, one night there was such noise in the hall from maintenance having to knock down the door next to us.
Stayed 4 nights in Dec 2024

6/10 Okay

Sujatha

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our romm had leady shower head and water dripping from AC duct. Boyh issues were not fixed
Stayed 5 nights in Dec 2024

10/10 Excellent

Theresa rose

Stayed 4 nights in Dec 2024

8/10 Good

Felix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice family place.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2024