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Best Western Capistrano Inn

2.5 star property

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Photo gallery for Best Western Capistrano Inn

Exterior
Combined shower/bathtub, free toiletries, hair dryer, towels
Free daily full breakfast
Outdoor pool, open 8:00 AM to 9:00 PM, pool loungers
Desk, iron/ironing board, free WiFi, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Hot tub
  • Pool
  • Parking available
  • Pet-friendly
  • Laundry

Explore the area

Map
27174 Ortega Hwy, San Juan Capistrano, CA, 92675
  • Mission San Juan Capistrano
    ‪10 min walk‬
  • San Juan Hills Golf Club
    ‪3 min drive‬
  • Los Rios Historic District
    ‪3 min drive‬
  • Orange County, CA (SNA-John Wayne)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub (Pet Friendly)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub (Pet Friendly)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Non Smoking, Balcony

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Double Beds, Non Smoking, Balcony

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Accessible, Bathtub (Pet Friendly)

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking (Pet Friendly)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Non Smoking (Pet Friendly)

  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony (Pet Friendly)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Balcony (Pet Friendly)

  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Best Western Capistrano Inn

Hotel with free breakfast, a quick walk to Mission San Juan Capistrano
This smoke-free hotel features an outdoor pool, a snack bar/deli, and a hot tub. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and laundry facilities are onsite.
Best Western Capistrano Inn offers 108 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Flat-screen televisions are featured in guestrooms. Guests can make use of the in-room refrigerators and microwaves. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

The free breakfast at Best Western Capistrano Inn gets high marks from our customers. During your stay, you're just a quick walk from Mission San Juan Capistrano. Features include free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Free self parking
  • RV/bus/truck parking available for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a front-desk safe, a business center, and a gift shop
  • Guests have great things to say about the helpful staff and the breakfast
  • 10 minutes by foot from Mission San Juan Capistrano and a 3-minute drive from The Coach House
  • Pets welcome for a fee
Best Western Capistrano Inn offers its guests an outdoor pool and a hot tub. There's a snack bar/deli on site. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

You'll find a business center on site. The business-friendly Best Western Capistrano Inn also features gift shops/newsstands, coffee/tea in a common area, and laundry facilities. Limited free parking is available on a first-come, first-served basis.

This San Juan Capistrano hotel is smoke free.

Guests are served free full breakfast daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Limited on-site parking (max. 1 space per unit)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily
  • Coffee/tea in a common area

Things to do

  • Outdoor pool
  • A hot tub

Family friendly

  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Business services

  • Business centre
  • Computer station

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 3:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from February 6 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per night
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM.
  • Up to 3 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Capistrano
Best Western Capistrano Inn
Capistrano Inn
Capistrano Inn Best Western
Best Western Capistrano Hotel San Juan Capistrano
Best Western San Juan Capistrano
San Juan Capistrano Best Western
Capistrano Juan Capistrano
Best Western Capistrano Inn Hotel
Best Western Capistrano Inn San Juan Capistrano
Best Western Capistrano Inn Hotel San Juan Capistrano

Best Western Capistrano Inn Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 369 out of 1000 reviews
Rating 8 - Good. 242 out of 1000 reviews
Rating 6 - Okay. 193 out of 1000 reviews
Rating 4 - Poor. 103 out of 1000 reviews
Rating 2 - Terrible. 93 out of 1000 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Onsite parking was not included
Stayed 2 nights in Nov 2024

8/10 Good

Edelmira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Liliana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place
Stayed 1 night in Aug 2024

8/10 Good

Jada

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Scary entering and exiting, cars were flying by. Almost got into 2 accidents because extremely busy street. California drivers are very rude and always in a hurry.
Stayed 2 nights in Nov 2024

2/10 Terrible

Sara

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was upgraded which was exciting until we went to the bathroom which was covered in ants. The cabinet the TV was on looked like someone kicked the bottom out. Honestly was the worst best western I've ever stayed in and not worth the price.
Stayed 4 nights in Nov 2024

8/10 Good

Michele

Travelled with partner
Liked: Staff & service
This hotel was OK but not b better than aaverage for strip type property
Stayed 1 night in Nov 2024

10/10 Excellent

Angad

Liked: Cleanliness
Stayed 1 night in Nov 2024

4/10 Poor

habib

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We arrived at 10 pm the door was locked and we had to stay outside by lobby window and they where not happy because we arrived with RV and she was trying to get more money for parking because of the size and next morning there was lost ants in the sink
Stayed 2 nights in Nov 2024

10/10 Excellent

Mary-ann

Liked: Property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Thoroughly Enjoyable Stay
We stayed at Best Western San Juan Capistrano for 13 nights. Every attention to comfort was there without the costly price: spacious room, comfortable bed and pillows, quiet room heater AC unit, good sized and absorbent towels, amazingly huge complementary breakfast, daily maid service and courteous staff.
Stayed 13 nights in Nov 2024

10/10 Excellent

Sandra, LAKEVIEW

Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown San Juan Capistrano.
Stayed 1 night in Nov 2024

6/10 Okay

Vanessa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Arrived at check in time and there was only one employee checking in. It took about 35 mins waiting for it be be my turn and once it was my turn it took me roughly 3 mins. The room we got was on the corner upstairs level, kind of dark outside didn’t feel the safest. The room looked like one of the older rooms with older furniture, there were some stains on the counter dust on the floor, just didn’t look cleanly
Stayed 1 night in Nov 2024

10/10 Excellent

Margaret

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to fine. Right off freeway. For overnight good location
Stayed 1 night in Nov 2024

8/10 Good

Raquel

Travelled with family
Just barely good enough.
Rented 2 rooms and 1 room had mattresses so hard it was like the fake beds in the stores advertising bed linens. Also I reserved queen sized beds for both rooms and both rooms had full size beds. The chair in the room didn’t feel safe to sit in. Breakfast options were great.
Stayed 2 nights in Nov 2024

6/10 Okay

Madeline

Travelled with family
Tiny white bugs in bed Breakfast mediocre, low quality
Stayed 2 nights in Nov 2024

8/10 Good

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It had disable bars in bathroom. Easy access to parking. Very quiet. Helpful housekeeping staff for help outside of their duties.
Stayed 4 nights in Nov 2024

4/10 Poor

Lacey

Stayed 2 nights in Nov 2024

6/10 Okay

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 1 night in Nov 2024

6/10 Okay

Denise

Stayed 1 night in Oct 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Eniko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently returned to our favorite spot for visiting the San Juan Capistrano Mission, a place we’ve cherished for years due to its convenient location. Each visit has always been special, and we usually treat ourselves by booking a room with a balcony, even though it comes at a premium compared to regular rooms. In the past, the balcony was a perfect place to enjoy morning coffee, with a little table and two chairs set up for relaxation. However, last year, we noticed a slight change—there was only a single chair. While this was unusual, it was manageable. But this year was a real disappointment: the balcony was completely bare. No chairs, no table, nothing. When we called the front desk to inquire, we were met with an explanation that balcony chairs were simply not available. It’s puzzling and frustrating to be charged extra for a balcony room that lacks the very amenities that make it worth the price. It feels like a missed opportunity for the property to maintain its charm and value. We hope they reconsider this policy, as we truly enjoy staying here and would love to continue our tradition with the comfort we’ve come to expect.
Stayed 1 night in Nov 2024

10/10 Excellent

William

Stayed 1 night in Nov 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

David

Stayed 1 night in Oct 2024

2/10 Terrible

Cyndi

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had ants in the bathtb. The room smelled dirty old smell bought fabreeze to spray. Sink leaked. All over bathroom sink counter the front desk was not very informative on anything world series chanel. 11 did not work. Will not be staying there again.
Stayed 2 nights in Oct 2024