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Hilton Garden Inn Santa Ana San Jose

3.5 star property

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Photo gallery for Hilton Garden Inn Santa Ana San Jose

Lobby
Bar (on property)
Outdoor pool, open 6:00 AM to 10:00 PM, free pool cabanas
Exterior
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • Pet-friendly
  • Gym

Explore the area

Map
City Place, Santa Ana, Santa Ana
  • City Place Santa Ana
    ‪1 min walk‬
  • Terrazas Lindora Shopping Center
    ‪4 min drive‬
  • Multiplaza Mall Escazu
    ‪6 min drive‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪31 min drive‬

Room options

View all photos for Business Room, 2 Double Beds

Business Room, 2 Double Beds

Business Room, 2 Double Beds

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Basic Room, 1 King Bed

Minibar, in-room safe, individually decorated, individually furnished

Basic Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Minibar, in-room safe, individually decorated, individually furnished

Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 50.0 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Roll-In Shower)

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Room, 1 King Bed, Accessible (Roll-In Shower)

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • 59 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Bar (on property)

Hilton Garden Inn San Jose Airport City Mall

  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Parking included
4.4 out of 5, Excellent, (1030)
The price is €170
for 1 room
includes taxes & fees
12 Apr - 13 Apr
Hilton Garden Inn San Jose Airport City Mall

About this property

Hilton Garden Inn Santa Ana San Jose

Pet-friendly Santa Ana hotel connected to a shopping center, steps from City Place Santa Ana
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a swim-up bar, and a snack bar/deli are onsite.
Hilton Garden Inn Santa Ana San Jose offers 143 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 50-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Hilton Garden Inn Santa Ana San Jose's great location. During your stay, you'll be connected to a shopping center, and just a quick walk from City Place Santa Ana. Features include free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Enjoy local cuisine while dining at Garden Grill & Bar
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym and a playground
  • Guests have great things to say about the helpful staff and the pool
  • Steps from City Place Santa Ana and a 3-minute drive from Business Center Forum 1
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
Hilton Garden Inn Santa Ana San Jose offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. Public spaces have free WiFi.

A 24-hour business center and 6 meeting rooms are available. Event space at this hotel measures 5925 square feet (550 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton Garden Inn Santa Ana San Jose. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3.5-star Santa Ana hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM.
Garden Grill & Bar - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 11:00 AM on weekends; USD 15,000 per person
  • A bar/lounge
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Garden Grill & Bar

Things to do

  • 24-hour gym
  • Art gallery
  • Designer stores
  • Evening entertainment
  • Outdoor pool
  • Playground
  • Shopping centre
  • TV in common areas

Family friendly

  • Cot (surcharge)
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 5,925 square feet of conference space
  • 6 meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heated floor
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per stay, plus a deposit of USD 50 per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 44 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per stay.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15000 per person
  • Airport shuttle fee: USD 33 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Hilton Garden Inn Santa Ana San Jose offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Santa Ana San Jose
Hilton Garden Inn Santa Ana San Jose Hotel
Hilton Garden Inn Santa Ana San Jose Santa Ana
Hilton Garden Inn Santa Ana San Jose Costa Rica
Hilton Garden Inn Santa Ana San Jose Hotel Santa Ana

Hilton Garden Inn Santa Ana San Jose Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 513 out of 695 reviews
Rating 8 - Good. 107 out of 695 reviews
Rating 6 - Okay. 43 out of 695 reviews
Rating 4 - Poor. 15 out of 695 reviews
Rating 2 - Terrible. 17 out of 695 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

CIA, Beverly Hills

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Clean, comfortable, great location. Would definitely recommend it.
Stayed 2 nights in Dec 2024

8/10 Good

Hilda Celeste López

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice and clean. Staff was nice. Food was good. Waiter Randall was super nice. My daughter was sad that the pool wasn't open.
Stayed 5 nights in Dec 2024

10/10 Excellent

Bill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice location
Stayed 1 night in Dec 2024

10/10 Excellent

Tamar

Stayed 1 night in Dec 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Property. Over a 30 minute drive to the SJO Airport. Staff was great. Facilities were excellent. Breakfast sumptuous. Great Pizza / Mexican restaurant at the front of the property on the same side of the street. Excellent food at a very good price.
Stayed 1 night in Dec 2024

10/10 Excellent

Soheyl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable but not close to airport
We stayed because we had 8 hrs that we didn’t want to wait in the airport so got the room to rest and clean up. Advertised that it was close to airport. IT IS NOT! 1.5 hrs in traffic or 35 min no traffic. That is not close
Stayed 1 night in Dec 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my stay was excellent. There is an underground parking lot that is free. However, every time you need to leave you will need to stop in at the front desk to validate the ticket to leave. That is a pain especially since I am not used to that. I kept forgetting to validate the ticket and would have to park again and run back upstairs to validate the ticket. I wish the room key card would also serve as the parking gate key card. Aside from that, the hotel and grounds are very clean and safe. The room had a hairdryer and iron and ironing board.
Stayed 4 nights in Dec 2024

8/10 Good

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, not so good internet
Great location, the internet in the room need to be improved, to low for conducting business zoom calls.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice it was conveniently near restaurants. Tours pick you up at the front and drop you off. All in all a good experience
Stayed 4 nights in Dec 2024

10/10 Excellent

Steve

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Janina

Travelled with partner
Liked: Cleanliness, staff & service
Great hotel for one night of sleep!
Stayed 1 night in Dec 2024

8/10 Good

Rodolfo Vasquez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room blinds where broken, which led some light to get into the room in the morning. Getting out of the hotel after check out was a problem. The staff at the lobby didn’t explain to us that we had to get a ticket, but we could get in and out of the parking lot with our room key without any problem. After we did the checkout and left the room keys at the front desk, we were told to push the assistance button at the gate but nobody answered. It took a while for a guard to come and assist. I feel the whole episode could have been avoided. Also swimming pool was closed. On the positive side, room size was great. Room service was good and not that expensive. Breakfast was also good. I will probably come back, despite of all the cons. I liked the location.
Stayed 1 night in Dec 2024

8/10 Good

Arthur

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price you paid breakfast was horrible
Stayed 2 nights in Dec 2024

10/10 Excellent

MARIA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, clean, great staff
Stayed 1 night in Dec 2024

10/10 Excellent

Shantel, BROOKLYN

Liked: Cleanliness, staff & service, property conditions & facilities
My mother and I visited this hotel for 6 day vacation and we loved it. Staff were very accommodating. Supermarket across the street because the snacks are overly priced. Restaurants in the area were all amazing. Highly recommend!
Stayed 6 nights in Nov 2024

10/10 Excellent

John, Ocala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really enjoyable hotel, everything is convenient, several superb dining options nearby, Starbucks next door, parking secure and convenient, staff helpful and friendly, rooms very comfortable, and location in Santa Ana is really pleasant. Thanks ao much.
Stayed 2 nights in Dec 2024

8/10 Good

TIFFANY

Stayed 6 nights in Nov 2024

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Sr
Hot water was not available for long moments
Stayed 1 night in Nov 2024

8/10 Good

Joksan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Cesar

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The security policy is extremely restrictive. If you are staying on one floor, you are not allowed to visit another floor. Attempting to use the stairs results in being locked out, which is particularly concerning in urgent situations, such as needing to reach family members in another room. The front desk staff appears poorly trained in handling dissatisfied customers, adding to the frustration. Unfortunately, the cuisine is also subpar, which is disappointing given the outstanding infrastructure. A missed opportunity to match the potential of the facilities.
Stayed 1 night in Nov 2024

10/10 Excellent

Elianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place. shopping and restaurants in the same shopping plaza as the hotel. very safe
Stayed 3 nights in Nov 2024

10/10 Excellent

Nathan

Liked: Property conditions & facilities
Stayed 1 night in Nov 2024