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Hilton Garden Inn San Jose Airport City Mall

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Garden Inn San Jose Airport City Mall

Poolside bar
Shopping centre
Outdoor pool, pool umbrellas, pool loungers
Bar (on property)
Room, 2 Double Beds, Mountain View | View from room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
  • Free airport shuttle
  • Breakfast available
  • Pet-friendly
  • Gym

Explore the area

Map
Francisco J. Orlich Road, Alajuela, Alajuela
  • City Mall
    1 min walk
  • Sabor Venezolano
    1 min walk
  • San Antonio de Belen Station
    21 min drive
  • San José (SJO-Juan Santamaría Intl.)
    10 min drive

Room options

View all photos for Room, 1 King Bed, Accessible, View (Roll-In Shower)

View from room

Room, 1 King Bed, Accessible, View (Roll-In Shower)

  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Mountain View

View from room

Room, 1 Queen Bed, Mountain View

  • 32 sq m
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds

Room, 2 Double Beds

  • 33.1 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Mountain View

Room, 2 Double Beds, Mountain View | View from room

Room, 2 Double Beds, Mountain View

  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | View from room

Suite, 1 Bedroom

  • 63 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 51 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Room, 1 Queen Bed

  • 32 sq m
  • City view
  • Sleeps 2

Similar properties

Exterior

Hampton by Hilton San Jose Airport

Pool
Breakfast included
Free airport shuttle
Pet-friendly
4.6 out of 5, Wonderful, (2216)
The price is €133
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Hampton by Hilton San Jose Airport

About this property

Hilton Garden Inn San Jose Airport City Mall

Pet-friendly hotel with free parking connected to a shopping center in Alajuela
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a 24-hour business center are onsite. Change of towels is available on request.
Hilton Garden Inn San Jose Airport City Mall offers 149 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, desk chairs, and phones. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us they can't get enough of the breakfast at Hilton Garden Inn San Jose Airport City Mall. During your stay, you'll be connected to a shopping center, and just a quick walk from City Mall. Features include free WiFi in public areas, free self parking, and a free roundtrip airport shuttle. Some of the pet-friendly amenities this property offers include food and water bowls and an off-leash area.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self parking
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the pool
  • Steps from City Mall and a 3-minute drive from Casino Fiesta
  • Free airport shuttle service
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls and an off-leash area
Hilton Garden Inn San Jose Airport City Mall offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business center, 6 meeting rooms, and coworking spaces. Event space at this hotel measures 2054 square feet (191 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Hilton Garden Inn San Jose Airport City Mall. A roundtrip airport shuttle is free at scheduled times. Free self parking is available.

This 3.5-star Alajuela hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:00 AM.
Hilton Garden Inn San Jose Airport City Mall has a restaurant on site.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Free return airport shuttle from 4:00 AM to 1:00 AM
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: USD 20-25 for adults and USD 10-15 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar

Things to do

  • 24-hour fitness centre
  • Outdoor pool
  • Shopping centre
  • Shopping

Family friendly

  • Fence around the pool
  • Corner/local shop
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (2054 square feet of space)
  • Coworking spaces
  • Meeting rooms - 6

Outdoors

  • Nature reserve
  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Braille signage
  • Doorbell and phone notification
  • Lift
  • Lift door width (centimetres): 150
  • Front entrance ramp
  • Step-free path to entrance
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible dressing table height (centimetres): 150
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 150
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Couples dining
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch flat-screen TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Maximum 2 (weight limit: 77 lbs per pet)
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20 to 25 for adults, and USD 10 to 15 for children
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay and PayPal
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival.
Property Registration Number 99286738

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Jose City Mall Alajuela
Hilton Garden INN SJO Airport City Mall
Hilton Garden Inn San Jose Airport City Mall Hotel
Hilton Garden Inn San Jose Airport City Mall ALAJUELA
Hilton Garden Inn San Jose Airport City Mall Hotel ALAJUELA

Hilton Garden Inn San Jose Airport City Mall Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 532 out of 785 reviews" "
Rating 8 - Good. 118 out of 785 reviews" "
Rating 6 - Okay. 67 out of 785 reviews" "
Rating 4 - Poor. 34 out of 785 reviews" "
Rating 2 - Terrible. 34 out of 785 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dilia

Liked: Cleanliness
Stayed 3 nights in Sep 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Werner

Liked: Cleanliness, staff & service, property conditions & facilities
Direct access to the shopping mall.
Stayed 1 night in Sep 2024

10/10 Excellent

Fredrika

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and room
Stayed 1 night in Sep 2024

10/10 Excellent

Angela

Stayed 1 night in Aug 2024

10/10 Excellent

ESLEY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 min from airport
Stayed 3 nights in Aug 2024

10/10 Excellent

Dressel, St. Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 2 nights in Sep 2024

10/10 Excellent

Joshua

Stayed 3 nights in Aug 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like that we booked a room for four, but they only supplied two sets of towels and 1 coffee
Stayed 1 night in Aug 2024

10/10 Excellent

Jaenique

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect place to go to when you're visiting Costa Rica
Stayed 9 nights in Sep 2024

10/10 Excellent

Madeleine

Stayed 2 nights in Aug 2024

10/10 Excellent

VIOLETA

Stayed 1 night in Aug 2024

10/10 Excellent

DAVID

Stayed 1 night in Sep 2024

8/10 Good

Mel

Liked: Cleanliness, property conditions & facilities
Good location - airport pick up hard to work to set up
Stayed 1 night in Jun 2024

10/10 Excellent

Kameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop-over for the airport! Have nice terrace pool and restaurant. Airport shuttle
Stayed 1 night in Sep 2024

8/10 Good

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to the City Mall. Everything was fairly clean and my view of the airport and mountains was amazing.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tiara

Stayed 1 night in Aug 2024

10/10 Excellent

Terri

Liked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Yasmin, New York

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Everyone that works there is so nice and helpful. Direct access to the mall, which was great during a rainy day because the mall has an arcade kids play center and we spent a couple of hours there followed by a movie at the movie theater. Plenty of good options too.
Stayed 2 nights in Sep 2024

10/10 Excellent

Rutendo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing hotel experience
Stayed 1 night in Aug 2024

10/10 Excellent

Tiara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton was the perfect selection for our trip plans. We used this as our stopover before commutig to other areas. The very short distance from the San Jose airport was extremely ideal. Then there was the City Mall attached which was perfectly convenient. We even went to the coffee farm from there, and the distance was not bad at all. The breakfast was good. They have two lovely bars and a relaxing pool. The staff were quite friendly. J have no complaints. I will certainly use them always when travelling to CR.
Stayed 2 nights in Aug 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I frequently travel in and out of SJO. I decided to try the Hilton Garden Inn. While it is a convenient hotel to SJO, I found it to be quite noisy until 11pm then starting at 5am, with traffic on the main Alajuela highway. This alone will Some other notes: Unlike the other major airport hotels in this category, breakfast is not included (the mall does
Stayed 1 night in Sep 2024

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious rooms. The City Mall (huge) was right next door. Only one night fir me, but i will use them again as i visit Costa Rica often.
Stayed 1 night in Aug 2024

8/10 Good

Grace, Fort Lauderdale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy checkin and close to the airport with shuttle service be sure to book shuttle 24 hours in advance of your arrival. Shuttle runs until 11pm.
Stayed 1 night in Aug 2024

10/10 Excellent

Evelyn

Stayed 1 night in Aug 2024