I made the reservation, but my husband arrived at the hotel early so he could pick me up at the airport. I phoned the front desk before my trip to make sure they would allow him to check in, and it was no problem. The front desk staff helped my husband communicate with the airport shuttle driver so they knew which terminal I was waiting at, and the pick-up went very well. The only drawback is the small breakfast area had no seating for us, so we ate in our room. Otherwise, this is a small, family owned property that tries harder and gives stellar service.