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Best Western Plus Hacienda Hotel Old Town

3.0 star property

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Photo gallery for Best Western Plus Hacienda Hotel Old Town

Exterior
Outdoor pool
Exterior
In-room safe, desk, iron/ironing board, free cots/infant beds
Daily buffet breakfast (USD 12.95 per person)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Free airport shuttle
  • Breakfast available
  • Room service

Explore the area

Map
4041 Harney St, San Diego, CA, 92110
  • Old Town San Diego State Park
    ‪8 min walk‬
  • University of San Diego
    ‪3 min drive‬
  • Marine Corps Recruit Depot
    ‪3 min drive‬
  • San Diego, CA (SAN-San Diego Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • 28.1 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 28 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible, Bathtub (Bathtub)

  • 28.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Mini-fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Mini-fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Accessible)

Standard Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Accessible)

Standard Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Accessible)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hilton Garden Inn San Diego Old Town/SeaWorld Area

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1126)
The price is €183
for 1 room
includes taxes & fees
24 Mar - 25 Mar
Hilton Garden Inn San Diego Old Town/SeaWorld Area

About this property

Best Western Plus Hacienda Hotel Old Town

Suburban hotel with airport shuttle service and a fitness center
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. Free WiFi in public areas, a free airport shuttle, and a free cruise terminal shuttle are also provided. Other amenities include a bar/lounge, coffee/tea in a common area, and a business center. Weekly housekeeping is available.
Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. 40-inch flat-screen televisions come with pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Diego hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered weekly.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Best Western Plus Hacienda Hotel Old Town's great location. During your stay, you're just a quick walk from Old Town San Diego State Park. Enjoy features like free WiFi in public areas, a free roundtrip airport shuttle, and free train station pick-up service.
  • Free WiFi and wired Internet
  • Enjoy Mexican cuisine while dining at Old Town Tequila Factory
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • 8 minutes by foot from Old Town San Diego State Park and a 3-minute drive from Mission Bay
  • Free airport, train station, and cruise terminal shuttle service
Best Western Plus Hacienda Hotel Old Town offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 3003 square feet (279 square meters) and includes conference space. Barbecue grills, a vending machine, and multilingual staff are also featured at the business-friendly Best Western Plus Hacienda Hotel Old Town. A roundtrip airport shuttle during limited hours, a cruise ship terminal shuttle, and a train station pick-up service are free. For a fee, parking is available.

This San Diego hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 9:30 AM.
Old Town Tequila Factory - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 15 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Free return airport shuttle from 6:30 AM to 10:00 PM
  • Free return train station shuttle from 6:30 AM to 10:00 PM
  • Train station shuttle at scheduled times
  • Free cruise terminal shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–9:30 AM: USD 12.95 for adults and USD 8.95 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Old Town Tequila Factory

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (3003 square feet)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Outdoor furniture

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Lift
  • Pool hoist on site
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, airport, and train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 8.95 for children
  • Self parking fee: USD 15 per day (in/out privileges)
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Best Western Plus Hacienda Hotel Old Town offers transfers from the cruise terminal, airport, and train station. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 868 out of 1565 reviews
Rating 8 - Good. 331 out of 1565 reviews
Rating 6 - Okay. 185 out of 1565 reviews
Rating 4 - Poor. 99 out of 1565 reviews
Rating 2 - Terrible. 82 out of 1565 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Lisa

Business traveller
Liked: Cleanliness, staff & service, room comfort
The bed was comfortable, but the room is so dated… it looked like it could be a cabin. The bathroom was dated back to 70’s. Shower didn’t work well. Also tv kept going out.
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet but breakfast wasn’t good
Stayed 1 night in Sep 2024

4/10 Poor

Anne

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom smelled of mold. Shower head and tub faucet on at the same time. Cable went in/out. Noise above was loud. Tequila factory’s breakfast buffet needs more options; better presentation.
Stayed 2 nights in Dec 2024

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and safe
Stayed 1 night in Sep 2024

10/10 Excellent

Bradford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great walkable to dinner .
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Samantha

Stayed 2 nights in Nov 2024

10/10 Excellent

Doris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Friends and I enjoyed our staying, less that 1/2 block to Old town San Diego restaurants and really close to Old Town San Diego State Park
Stayed 1 night in Nov 2024

6/10 Okay

Jessica, Lake Elsinore

Travelled with partner
The hotel is huge and in a great area if you’d like to walk through Old Town. There’s a lot of restaurants to try and shops. The room itself was a nice size but didn’t feel super clean. The walls and especially door is very thin because you can hear people talking outside as if they were in the room. My husband has always wanted to stay at this hotel. We’d probably stay again but it wouldn’t be my first choice. Just a tip - ask the front desk for coupons for the local restaurants. If they don’t have them, try the little stores around old town. Theres an outdoor store with plants and pots that has coupons for Miguel’s, Coyote Cafe, and Fred’s.
Stayed 2 nights in Nov 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Was nice. No elevator by room. My husband has handicap but I failed to ask about that
Stayed 1 night in Nov 2024

10/10 Excellent

Bradford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay Walkable to dinner.
Stayed 1 night in Oct 2024

8/10 Good

Caroline, Atlanta

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
it is noisy and the room are very old fashioned but the comfort is ok and the localization perfect
Stayed 1 night in Nov 2024

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was charming and loved the walking distance to everything in Old Town. We had a great stay, room was quiet and clean!
Stayed 1 night in Nov 2024

10/10 Excellent

SINETH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to shops, haunted tours and restaurants.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jennifer

Stayed 2 nights in Nov 2024

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a great location, convenient to all the restaurants in Old Town. large property and a good restaurant
Stayed 1 night in Nov 2024

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Sergio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was all good
Stayed 3 nights in Nov 2024

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart Of Old Town
Loved that the hotel was in the heart of Old Town. My room was very spacious. The bed was smaller than advertised and the shower/tub needs some updating. But other than that i was satisfied.
Stayed 1 night in Nov 2024

8/10 Good

Tommy, La Puente

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice stay
Stayed 2 nights in Nov 2024

10/10 Excellent

Alison

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience here. The room was basic and clean although the bathroom fixtures could use a good cleaning. I will say the staff was exceptional in their service from the front desk to the restaurant. We will be staying here again when we come back to SD for future trips!
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
1st choice when in old town
Stayed 2 nights in Nov 2024