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Best Western Plus Hacienda Hotel Old Town

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Best Western Plus Hacienda Hotel Old Town

Outdoor pool
Breakfast, lunch, dinner served; Mexican cuisine, al fresco dining
In-room safe, desk, iron/ironing board, cots/infant beds
Exterior
In-room safe, desk, iron/ironing board, cots/infant beds

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • 24/7 front desk

Explore the area

Map
4041 Harney St, San Diego, CA, 92110
  • Old Town San Diego State Park
    8 min walk
  • University of San Diego
    3 min drive
  • Pechanga Arena
    3 min drive
  • San Diego, CA (SAN-San Diego Intl.)
    12 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, desk, iron/ironing board, cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • 28.1 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

In-room safe, desk, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 28 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, iron/ironing board, cots/infant beds

Standard Room, 1 King Bed, Accessible, Bathtub

  • 28.1 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Mini-fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Mini-fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Accessible)

In-room safe, desk, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Accessible)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, cots/infant beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 34 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, cots/infant beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 34 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, desk, iron/ironing board, cots/infant beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

In-room safe, desk, iron/ironing board, cots/infant beds

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Hilton Garden Inn San Diego Old Town/SeaWorld Area

Pool
Pet-friendly
Free WiFi
Restaurant
4.2 out of 5, Very good, (1143)
The price is €174
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Hilton Garden Inn San Diego Old Town/SeaWorld Area

About this property

Best Western Plus Hacienda Hotel Old Town

Suburban San Diego hotel in Old Town San Diego with a fitness center
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, coffee/tea in a common area, and a business center. Weekly housekeeping is available.
Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. 40-inch flat-screen televisions come with pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Diego hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered weekly.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Best Western Plus Hacienda Hotel Old Town's great location. During your stay, you're just a quick walk from Whaley House Museum. Free WiFi in public areas, an outdoor pool, and a restaurant are available.
  • Free WiFi and wired Internet
  • Enjoy Mexican cuisine while dining at Old Town Tequila Factory
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the location
  • Just a 3-minute drive from Mission Bay and a few minutes from University of San Diego
  • Airport shuttle service available for a fee
Best Western Plus Hacienda Hotel Old Town offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 3003 square feet (279 square meters) and includes conference space. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Best Western Plus Hacienda Hotel Old Town. An airport shuttle during limited hours is available for a fee. For a fee, parking is available.

This San Diego hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 9:30 AM.
Old Town Tequila Factory - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 15 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge) from 7:00 AM to 9:00 PM

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–9:30 AM: USD 12.95 for adults and USD 8.95 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Old Town Tequila Factory

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Cots/infant beds (surcharge)
  • Microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (3003 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Pool hoist on site
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Cots/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 8.95 for children
  • Airport shuttle fee: USD 8 per person (one-way)
  • Airport shuttle fee per child: USD 8 (one-way), (from 10 to 18 years old)
  • Self parking fee: USD 15 per day (in/out privileges)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Best Western Plus Hacienda Hotel Old Town offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 819 out of 1487 reviews" "
Rating 8 - Good. 314 out of 1487 reviews" "
Rating 6 - Okay. 178 out of 1487 reviews" "
Rating 4 - Poor. 96 out of 1487 reviews" "
Rating 2 - Terrible. 80 out of 1487 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Sandra

Stayed 1 night in Sep 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice spot - parking difficult
Parking was a problem, I paid for parking yet could not find a spot.
Stayed 1 night in Aug 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
It fit into old town theme.
Stayed 1 night in Sep 2024

8/10 Good

THERESA

Travelled with partner
Liked: Amenities, property conditions & facilities
Quietness, walkable, next door to Whaley house.
Stayed 1 night in Sep 2024

8/10 Good

MATTHEW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is situated in close proximity to local shops and great dinning. Plus, lots of local history and parks. However, being that the hotel is located on a hill be prepared to climb.
Stayed 3 nights in Sep 2024

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Love it but needs maintenance
We have stayed here many times in the past 25 years and love the Hacienda Hotel for its quaintness and location in the middle of Old Town San Diego. We loved the view from our room (523) above the pool and having a balcony. The room itself needs a LOT of attention, though, from painting to tile/ grout work, loose fixtures, bath water temp. control being reversed, etc. The main door into the room needs a replacement as it was clear that someone had kicked the door in recently. The door is loose from the outside and there is a big gouge on the inside by the deadbolt lock! We did report it. The pool was well maintained and very clean. The pool furniture was nice and colorful. Pool towels should be a lot bigger and a few more umbrellas would be nice. Be ready to climb lots and lots of stairs.
Stayed 2 nights in Sep 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is unique and beautiful. The parking was kinda werid but once you are in there tons of restaurants and shopping in walking distance.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
..
Stayed 4 nights in Sep 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Very nice hotel. Everyone working there was extremely friendly and helpful. Definitely would recommend to everyone
Stayed 3 nights in Sep 2024

2/10 Terrible

Ariacna

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I celebrated our anniversary in SD and stayed at this hotel. Upon checking in we were greeted by two ladies, it appeared as if one of them was training and she run my card twice, I thought nothing of it and moved on with our day. A few minutes later, I got an alert from my bank of a transaction for $245, I prepaid my stay so I immediately called front desk. I spoke to a man and he looked up my room and confirm it was a mistake and they would refund me asap.This happened Friday 9/6 and I was told I would receive my refund by Tuesday 9/10, when I did not receive as I was told I called the hotel and they said they did not see a charge for that amount, they had to escalated and do an investigation. I had to fight for them to give me my money back or else they wouldn't have. I got my refund on 9/12. Almost a week later. Besides that huge inconvenience, housekeeping did not clean our room after specifically calling and asking for room service. The rooms are really outdated, it just did not feel clean. Also, the walls are really thin, we were awaken by housekeeping carts rolling outside each morning. Definitely, not staying here ever again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in Old Town. While the facility is older. It was clean and well cared for. Great spot in old town
Stayed 8 nights in Sep 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Marcy E

Business traveller
Liked: Staff & service, amenities
It was a nice place to stay. Rooms smell a little and are a bit older. Other than that my stay was good.
Stayed 6 nights in Sep 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay .Highly recommended.
I would highly recommend this hotel . It was excellent from staff to everything. Absolutely recommend it 150 percent
Stayed 3 nights in Sep 2024

4/10 Poor

Neil

Disliked: Staff & service, amenities, property conditions & facilities
Was locked out of my room for an hour at 1 am because door wouldn’t open. Security had to be called twice before I was able to make it in.
Stayed 3 nights in Sep 2024

10/10 Excellent

roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location
The only negative was that the TV had signal issues. Luis with Maintenance tried to fix it, but it seemed to be an issue with Dish. Great location and very comfortable.
Stayed 2 nights in Sep 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

4/10 Poor

Lisa

Disliked: Staff & service
Building 700, room 717 had garbage pickup every morning at 6 am right behind it. So Loud. front desk staff acted like it was normal and no big deal and unapologetic, Sounded like a space ship landing. Will not stay there again. Will not recommend
Stayed 2 nights in Sep 2024

10/10 Excellent

Ernesto

Stayed 1 night in Sep 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Close to all amenities
Stayed 3 nights in Aug 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect location very nice. Going back
Stayed 2 nights in Sep 2024

10/10 Excellent

Rebeca

Stayed 1 night in Aug 2024

10/10 Excellent

Jenni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
It was more than expected this is a place in old town so it was very culturally up to date. It’s a very unique place to stay! The rooms were clean, staff was amazing, and it’s in the middle of everything. Short drive to parks and beaches. I’m definitely going back!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Nancy

Stayed 1 night in Sep 2024