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Best Western Plus Hacienda Hotel Old Town

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Plus Hacienda Hotel Old Town

Outdoor pool
Breakfast, lunch, dinner served; Mexican cuisine, al fresco dining
In-room safe, iron/ironing board, cots/infant beds, rollaway beds
Exterior
In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Reviews

8.4 out of 10

Very good

Popular amenities

  • Restaurant
  • Pool
  • Bar
    Bar
  • Room service
    Room service
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available

Explore the area

Map
4041 Harney St, San Diego, CA, 92110
  • Old Town San Diego State Park
    8 min walk
  • University of San Diego
    3 min drive
  • Pechanga Arena
    3 min drive
  • San Diego, CA (SAN-San Diego Intl.)
    12 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Shower Only)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Oversized Room)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Accessible, Bathtub

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Mini-fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

Mini-fridge, microwave, coffee/tea maker

Standard Room, 1 King Bed, Non Smoking, Kitchenette (with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Accessible)

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Roll-in Shower, Non Smoking (Accessible)

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

In-room safe, iron/ironing board, cots/infant beds, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Living Room)

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Hilton Garden Inn San Diego Old Town/SeaWorld Area
Pool
Pet-friendly
Free WiFi
Restaurant
4.2 out of 5, Very good, (1143)
The price is €362
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Hilton Garden Inn San Diego Old Town/SeaWorld Area

About this property

Best Western Plus Hacienda Hotel Old Town

Suburban San Diego hotel in Old Town San Diego with a fitness center
This smoke-free hotel features an outdoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, coffee/tea in a common area, and a business center. Weekly housekeeping is available.
Best Western Plus Hacienda Hotel Old Town offers 197 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. 40-inch flat-screen televisions come with pay movies. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This San Diego hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered weekly.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Best Western Plus Hacienda Hotel Old Town's great location. During your stay, you're just a quick walk from Old Town San Diego State Park. Free WiFi in public areas, an outdoor pool, and a restaurant are available.
  • Free WiFi and wired Internet
  • Enjoy Mexican cuisine while dining at Old Town Tequila Factory
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, tour or ticket assistance, and a porter
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the location
  • 8 minutes by foot from Old Town San Diego State Park and a 3-minute drive from Mission Bay
  • Airport shuttle service available for a fee
Best Western Plus Hacienda Hotel Old Town offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. Event space at this hotel measures 3003 square feet (279 square meters) and includes conference space. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Best Western Plus Hacienda Hotel Old Town. An airport shuttle during limited hours is available for a fee. For a fee, parking is available.

This San Diego hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 9:30 AM.
Old Town Tequila Factory - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge) from 7:00 AM to 9:00 PM

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–9:30 AM: USD 12.95 for adults and USD 8.95 for children
  • 1 restaurant
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Old Town Tequila Factory

Things to do

  • Fitness centre
  • Outdoor pool

Family friendly

  • Cots/infant beds (surcharge)
  • Microwave
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Dry-cleaning service
  • Housekeeping (weekly)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (3003 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Pool hoist on site
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Cots/infant beds (surcharge)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Free local calls
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 12.95 for adults and USD 8.95 for children
  • Airport shuttle fee: USD 8 per person (one-way)
  • Airport shuttle fee per child: USD 8 (one-way), (from 10 to 18 years old)
  • Self parking fee: USD 20 per day (in/out privileges)
  • Crib (infant bed) fee: USD 10.0 per stay
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Best Western Plus Hacienda Hotel Old Town offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Hacienda Hotel Old Town
Best Western Old Town Hacienda
Best Western Plus Hacienda
Best Western Plus Hacienda Hotel
Best Western Plus Hacienda Hotel Old Town
Best Western Plus Hacienda Old Town
Hacienda Best Western
Hacienda Old Town
Hotel Best Western Old Town
Old Town Best Western Hacienda
Best Western Hacienda Hotel Old Town San Diego

Best Western Plus Hacienda Hotel Old Town Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 799 out of 1452 reviews" "
Rating 8 - Good. 302 out of 1452 reviews" "
Rating 6 - Okay. 176 out of 1452 reviews" "
Rating 4 - Poor. 96 out of 1452 reviews" "
Rating 2 - Terrible. 79 out of 1452 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Kenny

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Way too expensive for what is happening there. The food is terrible, bartenders apathetic, and the front desk staff had to reset my key 3 times. The key cards are the main issue. Everyone had issues with keycards and had to walk to the front desk to fix.
Stayed 1 night in Aug 2024

2/10 Terrible

Tom

Business traveller
Stayed 2 nights in Aug 2024

10/10 Excellent

Claudia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 2 nights in Mar 2024

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
We enjoyed the hotel staff’s friendly attitude. We liked the location of how close the hotel is in Old Town. All of the restaurants and shops are walking distance from the hotel. The Tequila Factory restaurant on site has a great brunch with reasonably priced food and beautiful views. We look forward to coming back.
Stayed 2 nights in Aug 2024

10/10 Excellent

Timber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and the location was beautiful
Stayed 2 nights in Aug 2024

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What really brings us back is the authenticity of the hotel and the staff. They are always so professional, friendly and so welcoming.
Stayed 2 nights in Aug 2024

10/10 Excellent

Lauretta

Liked: Staff & service, amenities
Rooms are a bit outdated for the price and my room had a mold smell..I suppose since it is an old Hacienda… bed a little hard but overall I had great stay. Properly is beautiful and convenient. I will definitely be back. Staff is great.
Stayed 1 night in Aug 2024

6/10 Okay

Diana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was very nice and friendly
Stayed 1 night in Aug 2024

4/10 Poor

varshini

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Susie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with a great vibe in walking district
Stayed 1 night in May 2024

4/10 Poor

Christina

Parking not available and charged. Called multiple times front desk fue to noise from people upstairs all hours off the morning
Stayed 1 night in Aug 2024

10/10 Excellent

Ndidi

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Right in the heart of old town San Diego. Great location
Stayed 2 nights in Aug 2024

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!! Love this place in Old town San Diego ! Will come back!
Stayed 1 night in May 2024

4/10 Poor

Geneva

Liked: Staff & service
Disliked: Property conditions & facilities
I like Old Town. I didn't feel safe this time around.
Stayed 3 nights in Aug 2024

10/10 Excellent

Ann Maria Birgitta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely a Mexican pueblo cute and laid back feel. Yes a little run down but that’s part of the charm.
Stayed 2 nights in Aug 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, property conditions & facilities
Good
Stayed 2 nights in Aug 2024

6/10 Okay

Heike

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Outside property and location was great. A little confusing. When I first checked in the man at the front desk was very busy BUT nice &professional. The room 311 was not ready. But because he was so friendly I didn’t mind waiting. The room was very outdated and felt dirty.A wash cloth had a hair in it. Super weak WiFi if at all. My daughter had an exam in the morning and was kept up all night because of the thin walls and people being very loud. In the morning went to breakfast. Daughter got the breakfast buffet $15 and I had a coffee. I was told that I could charge it to my room so I didn’t bring my wallet with me. The waiter told me he can’t charge it to the room and I would need to go to the front desk to pay. I took the receipt he gave me and went to the front desk. I said “ I was told I need to pay for this here.”Some blond lady ripped me a new one. “I can’t take a payment here!!” I told her what the waiter said that I needed to come here to pay. Again, she threw a fit telling me I can’t do that. She was so rude.All I was trying to do was pay! I went out of my way to try to pay. At checked out, I was told I couldn’t get a receipt because it was thru 3rd party. My rcpt showed I paid for an (oversized) room w/ sofa. I got a regular room no sofa. Spoke with Sherry a week later to find out charge details not even knowing the incorrect room charge. She was so rude! Probably the same person who yelled at me for wanting to pay for breakfast! Sherry needs a different job!
Stayed 1 night in Aug 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Aug 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Stephanie

Stayed 1 night in Aug 2024

10/10 Excellent

Jose, Los Angeles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!
Stayed 2 nights in Aug 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and close to main drag.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Brian

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very loud room w road noise. Room was damp with a musty smell. Shower was terrible w broken diverter putting most of the water in the tub. The bed had only a sheet and very light blanket . The property is very beautiful and in walking distance to Old Town which was convenient. I may have just had a bad room in building 6 but would be reluctant to try them again.
Stayed 1 night in Aug 2024

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024