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Nuestras Raices - Hotel Museo Restaurante

3.0 star property

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Photo gallery for Nuestras Raices - Hotel Museo Restaurante

Comfort Quadruple Room
Interior detail
Breakfast, lunch, dinner served; Regional cuisine
Courtyard
Interior entrance

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Laundry
  • Parking included
  • 24/7 front desk

Explore the area

Map
Diego de Mazariegos 43, Barrio de la Merced, San Cristóbal de las Casas, CHIS, 29240
  • La Merced Church
    ‪1 min walk‬
  • Amber Museum of Chiapas
    ‪3 min walk‬
  • Plaza 31 de Marzo
    ‪4 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪72 min drive‬

Room options

View all photos for Comfort Double Room

Premium bedding, in-room safe, desk, iron/ironing board

Comfort Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Triple Room

Comfort Triple Room

Comfort Triple Room

  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Comfort Quadruple Room

Premium bedding, in-room safe, desk, iron/ironing board

Comfort Quadruple Room

  • Sleeps 4
  • 1 King Bed and 1 Double Bed

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About this property

Nuestras Raices - Hotel Museo Restaurante

Hotel with free parking, a short walk to San Cristóbal de las Casas Cathedral
Along with a restaurant, this smoke-free hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, concierge services, and dry cleaning.
Nuestras Raices - Hotel Museo Restaurante offers 19 accommodations with safes and hair dryers. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

During your stay at Nuestras Raices - Hotel Museo Restaurante, you're just a quick walk from San Cristóbal de las Casas Cathedral. Enjoy features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Steps from La Merced Church and Amber Museum of Chiapas
  • Airport shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 4 meeting rooms.

WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Nuestras Raices - Hotel Museo Restaurante. An airport shuttle (available on request) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3-star San Cristóbal de las Casas hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to noon.
Onsite venue - This restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Return airport shuttle (surcharge) from 7:30 AM to 7:00 PM
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–noon: MXN 110.20-150.80 for adults and MXN 110.20-150.80 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms - 4

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Handrails in stairwells
  • In-room accessibility
  • Lever door handles
  • Upper floors accessible by stairs only
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nuestras Raices - Hotel Museo Restaurante

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 110.20 to 150.80 for adults, and MXN 110.20 to 150.80 for children
  • Airport shuttle fee: MXN 1102 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Nuestras Raices - Hotel Museo Restaurante offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Nuestras Raices-Hotel Museo Restaurante Hotel
Nuestras Raices Hotel Museo Restaurante
Nuestras Raices-Hotel Museo Restaurante Hotel
Nuestras Raices Hotel Museo Restaurante
Hotel Nuestras Raices-Hotel Museo Restaurante
Nuestras Raices - Hotel Museo Restaurante Hotel

Nuestras Raices - Hotel Museo Restaurante Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 20 out of 38 reviews
Rating 8 - Good. 11 out of 38 reviews
Rating 6 - Okay. 5 out of 38 reviews
Rating 4 - Poor. 2 out of 38 reviews
Rating 2 - Terrible. 0 out of 38 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Adriana Rubi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 4 nights in May 2024

10/10 Excellent

Rogelio, Newbury Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at the hotel and restaurant. All employees were friendly and helpful. Thank you!

8/10 Good

Amalia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We never got hot water in time
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

6/10 Okay

Aldo M, San Diego, CA

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
2 nights in San Cristobal
The staff here manages I believe multiple hotels so I had a terrible experience checking in. They didn't have much of my booking details from Expedia. I ended up in the smallest and ONLY room available even for San Cristobal standards. The second night we were moved to a much better room but the overall experience was already damaged. The hotel overall is good but probably a little pricey for all the options around. I requested to speak to a manager but ours schedules never coincided...even filled out at their request an onsite review leaving my contact info. No one ever followed up.

6/10 Okay

Verified traveller

Liked: Cleanliness
Nice hotel
Hotel was nice for the price and employees were very attentive and friendly. Rooms were decent and charming. A little dated but nicely decorated. If you want modern, this not the hotel for you.

8/10 Good

Michael, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel choice for San Cristobal
Good room and all the better because it was so quiet. There are two buildings with guest rooms. The rooms in the restaurant are not where you want to stay. Book one the quiet rooms in the rear building. Better than most of the comparable options. Like almost all the others, cold at night due to absence of heat.

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Aug 2024

6/10 Okay

Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Había arañas en mi habitación y en la de mis sobrinos una vitrina con animales disecados, muy desagradable y triste que exhiban esas cosas
Stayed 1 night in Jul 2024

10/10 Excellent

Mauricio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Luis Abraham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La verdad esta horrible no por el lugr si no por la poca politica de sus empleados, externare las razones: No nos dieron opcion sobre el horario de alojamiento, ni tampoco nos solicitaron un taxi. Y tambien no llegaba el internet a la habitacion, es todo gracias por nada
Stayed 1 night in May 2024

10/10 Excellent

PERLA EDITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

8/10 Good

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Yamil Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atención y un lugar cómodo y bonito
Stayed 2 nights in Jan 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente

4/10 Poor

Marielba

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No me respetaron mi reservación en el hotel y me mandaron a otro de la misma cadena, justificándome que llego un grupo. Pero si uno hace la reserva es precisamente de tener algo seguro.
Stayed 1 night in Nov 2021

10/10 Excellent

Hever

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien, muy limpio, muy buena atencion solo falta estacionamiento
Stayed 2 nights in Oct 2021

8/10 Good

Itzel Amairani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atención y comida excelentes
Fui con mis papás para tomar vacaciones en Chiapas y la atención del hotel fue la mejor: son muy amables y educados. La comida es otro de los puntos destacables, es muy rica y barata. En general estuvo bien ya que además, la ubicación es céntrica y puedes ir caminando a lugares bonitos de San Cristóbal. Los únicos puntos negativos son el olor de las habitaciones ya que hay mucha humedad y le falta mantenimiento a la madera; y para mala suerte, nos tocó un grupo de adolescentes que estuvo hospedado y hacían mucho ruido por lo cual nos pareció un poco incómodo por la noche.
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveller

Stayed 2 nights in May 2021

10/10 Excellent

Hektorin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opción
Recomendación personal me gusto mucho
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo Agradable y muy atentos todos Gran decoración y personal
Stayed 2 nights in Feb 2020

8/10 Good

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena hubicacion
Stayed 3 nights in Jan 2020