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Hotel Villa Mercedes

4.0 star property
VIP Access

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Villa Mercedes

Exterior
Exterior
Suite
Front of property
Lobby sitting area

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Parking included
    Parking included
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Diagonal Hermanos Paniagua 32, San Cristóbal de las Casas, CHIS, 29264
  • Grutas de San Cristóbal
    5 min walk
  • Huitepec Ecological Reserve
    9 min walk
  • Ciudad Cuauhtemoc
    16 min walk
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    69 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Grand Room

Grand Room

Grand Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room

Executive Room

Executive Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 25 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Room

Standard Room | View from room

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Deluxe Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Double Room

Grand Double Room

Grand Double Room

  • Sleeps 2
  • 2 Double Beds

View all photos for Suite

Suite

Suite

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Villa Mercedes

Colonial hotel with 2 restaurants and area shuttle service
Along with 2 restaurants, this hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a 24-hour business center, a conference center, and a coffee shop/cafe are onsite.
Hotel Villa Mercedes offers 83 accommodations with safes and complimentary bottled water. 32-inch plasma televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Hotel Villa Mercedes, you're just a quick walk from Grutas de San Cristóbal. Enjoy features like free WiFi in public areas, free self parking, and a free area shuttle.
  • Free WiFi
  • Free self parking, extended parking, and RV/bus/truck parking
  • Drinking and dining options include 2 restaurants, a coffee shop, and a bar/lounge
  • English breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Just a 2-minute drive from Amber Museum of Chiapas and a few minutes from Santo Domingo Handicraft Market
  • Free local-area shuttle service
There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A 24-hour business center and 3 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 4408 square feet (409 square meters) and includes a conference center. A terrace, multilingual staff, and gift shops/newsstands are also featured at Hotel Villa Mercedes. A free area shuttle within 3 kilometers is available. Free self parking is available.

Smoking is allowed in designated areas at this 4-star San Cristóbal de las Casas hotel.

For a fee, guests can enjoy English breakfast daily from 7 AM to noon.
La Chimenea - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking available
  • Free local area shuttle up to 3 kilometres

Food and drink

  • English breakfast available for a fee daily 7 AM–noon: MXN 165 for adults and MXN 85 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • La Chimenea

Things to do

  • Shopping

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (4408 square feet of space)
  • Meeting rooms - 3

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • Fireplace in reception
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 32-inch plasma TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Villa Mercedes

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately MXN 165 for adults and MXN 85 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Villa Mercedes
Hotel Villa Mercedes San Cristobal de las Casas
Villa Mercedes San Cristobal de las Casas
Hotel Villa Mercedes Hotel
Hotel Villa Mercedes San Cristóbal de las Casas
Hotel Villa Mercedes Hotel San Cristóbal de las Casas

Hotel Villa Mercedes Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 135 out of 238 reviews" "
Rating 8 - Good. 70 out of 238 reviews" "
Rating 6 - Okay. 19 out of 238 reviews" "
Rating 4 - Poor. 6 out of 238 reviews" "
Rating 2 - Terrible. 8 out of 238 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Xx
Stayed 1 night in Aug 2024

8/10 Good

James, Bartlesville

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
The staff is always helpful here. This is an older hotel in small town Mexico, so that should temper expectations of guests. Some parts could use an update, especially adding air conditioning to the rooms.
Stayed 1 night in May 2024

10/10 Excellent

Holly, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Holly, Largo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great gracias
Stayed 3 nights in Mar 2024

10/10 Excellent

Jack

Stayed 1 night in Jan 2024

10/10 Excellent

Bertrand

Stayed 1 night in Dec 2023

10/10 Excellent

Marco A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the property, we needed tours, Cesar was pleased to help us out. We needed a Dr. because my wife got sick and Cesar, Jaraby, Yasca, Araceli and Victor were actually eager to help. They hustled to get a Dr to the hotel after hours . Within an hour, a Dr had seen my wife. We are so impressed and moved by the actions by these folks. We are extremely happy to of met them all. Each one of these people played a role in helping us get through any and all issues. Thank you, thank you, thank you all for all your help and support. These guys are awesome!
Stayed 6 nights in Dec 2023

6/10 Okay

Ramon Yepez

Travelled with family
Disliked: Amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Claudia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff rocks, friendly and helpful and knowledgeable
Stayed 4 nights in Nov 2023

6/10 Okay

Raudel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Some of the staff was nice but others were not. We asked the lady at the receptionist for an extra blanket, it was always on the way and it never made it to our room. The first day we also took the wrong way in the hotel and couldn’t find the exit, when asked a laundry worker he just told us it was the wrong way but did not care to give us directions. The hotel is far from the downtown as well which we didn’t like.
Stayed 4 nights in Nov 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Look. If I had VIP benefits, I couldn't tell. The wifi was terrible so I couldn't use the TV or my phone without difficulty. The coffe in the room was sun-par and only free one night. The people were, however, very helpful.
Stayed 3 nights in Oct 2023

10/10 Excellent

EDITH ARACELI

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for two weeks. Easy to move around. Hotel is a little dated (part of the charm) and very clean. I was mostly satisfied with the extremely professional, friendly staff. I most mention the following things for your consideration. First, Hotel has very thin walls … you can hear everything from the hallway and the rooms next door. This didn’t bothered me, but you most know. Also, the walking distance to the center (where all action happens) is about 15-20 minutes. If you want to stay there late at night you most take transportation back to the hotel (is safest) and for me in two weeks it added up $ (add these to your budget)
Stayed 12 nights in Sep 2023

8/10 Good

Celso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 7 nights in Jul 2023

10/10 Excellent

Juan Manuel

Stayed 6 nights in Jul 2023

10/10 Excellent

Elizabeth Munoz

Stayed 6 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great food, service and cleanliness. The only 2 negative things I would point out is that the hotel does not have an elevators nor does it have a thermostat in the rooms. Other than these to issues I would recommend this hotel.
Stayed 4 nights in Dec 2020

8/10 Good

Americo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

8/10 Good

Stephen, Xela, Guatemala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attractive rooms, great staff, easy parking and close to downtown and shopping. The only downside was the lack of heat in the room. It gets close to freezing at night and it can get a bit chilly in the room. I travel with a small space heater when in the Altiplano but others should be advised. Also, the breakfast Buffet was marginal. No eggs, no sausages, and the Mexican dishes were not very tasty.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff always attentive, very friendly and ready to make your stay a pleasant one. Room was clean with plenty space. Liked the brick ceiling in the room. Also the lobby was cozy. They had las catrinas and jaguars
Stayed 4 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Attractive Rooms and Attentive Staff
Really nice rooms a little outside of town, with free secure parking. Perfect for a road trip. The thing that was great was the staff. They accidentally double charged me, and I would not have noticed until I got back from vacation. They alerted me to the mistake and corrected it immediately. I really appreciate their service and honesty, they went the extra mile.
Stayed 1 night in May 2017

10/10 Excellent

Fernando, Ventura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Good stay. Just a little bit noisy. No microwave in the room.

10/10 Excellent

Fernando, Ventura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
A little bit noisy and pricey.

8/10 Good

Jose Tapia, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lousy shower and internet never worked
Hotel restaurant needs improvement