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Hotel Sombra del Agua

3.5 star property
VIP Access

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Sombra del Agua

Smart TV
Classic Room, 1 King Bed
Smart TV
Suite, 1 King Bed | Bathroom
Deluxe Suite, 2 Double Beds | Terrace/patio

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Room service
  • Parking included
  • 24/7 front desk

Explore the area

Map
Calle 1, De Marzo 15, Esquina Avenida 16, San Cristóbal de las Casas, CHIS, 29200
  • Mesoamerican Museum of Jade
    1 min walk
  • San Cristóbal de las Casas Cathedral
    3 min walk
  • Burger King
    1 min walk
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    72 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

Classic Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room | Living area

Family Room

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Terrace/patio

Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds | Terrace/patio

Deluxe Suite, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Terrace/patio

Deluxe Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Sombra del Agua

Colonial San Cristóbal de las Casas hotel in Zona Centro with a full-service spa
This smoke-free hotel features a full-service spa, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, a conference center, and a meeting room.
Hotel Sombra del Agua offers 78 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Smart televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

The onsite spa has 2 treatment rooms including rooms for couples. Services include hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hotel Sombra del Agua. During your stay, you're just a quick walk from Mesoamerican Museum of Jade. Free WiFi in public areas, free self parking, and a full-service spa are available.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Indulge with massages at the spa
  • Services include a concierge, tour or ticket assistance, and a porter
  • Guests speak favorably about the overall condition of the property and the central location
  • Steps from Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral
Hotel Sombra del Agua offers its guests a full-service spa. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Multilingual staff, tour/ticket assistance, and a garden are also featured at Hotel Sombra del Agua. Limited free parking is available on a first-come, first-served basis.

This Colonial San Cristóbal de las Casas hotel is smoke free.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to noon.
Hotel Sombra del Agua has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered self-parking on site
  • Limited on-site parking
  • Free off-site parking within 262 ft

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: MXN 200-300 for adults and MXN 120-180 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Full-service spa

Family friendly

  • Snack bar/deli

Conveniences

  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre
  • A meeting room

Outdoors

  • Garden

Spa

  • 2 treatment rooms
  • Couples treatment room(s)
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Front entrance ramp
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Premium channels
  • Smart TV

More

  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults, and MXN 120 to 180 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristóbal de las Casas
Hotel Sombra del Agua Hotel San Cristóbal de las Casas

Hotel Sombra del Agua Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 736 out of 1001 reviews" "
Rating 8 - Good. 201 out of 1001 reviews" "
Rating 6 - Okay. 46 out of 1001 reviews" "
Rating 4 - Poor. 11 out of 1001 reviews" "
Rating 2 - Terrible. 7 out of 1001 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mario

Liked: Cleanliness, staff & service
Property and staff are nice. Parking situation is not ideal even for taxi and tour pick ups. Food was great. Overall great place.
Stayed 4 nights in Jun 2024

10/10 Excellent

Helga, The Woodlands

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It will be nice to have coffee tea in the brewer in the room and enjoy it in the Terrace
Stayed 2 nights in Aug 2024

10/10 Excellent

Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, staff was very friendly and helpful. The facility had a great restaurant and bar. The hotel was very pretty and safe. Located walking distance from everything. I would definitely recommend!
Stayed 7 nights in Aug 2024

10/10 Excellent

RAFAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the center of San Cristobal, great design and adaptation to a colonial building, walking distance to the city center.
Stayed 2 nights in Aug 2024

10/10 Excellent

juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was in the heart of the city. Everything needed as far as food and entertainment was walking distance. Very clean and well kept. Would definitely recommend
Stayed 2 nights in Aug 2024

10/10 Excellent

BRENDA, bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was beyond helpful and the hotel was beautiful and clean’
Stayed 2 nights in Aug 2024

8/10 Good

Sal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice option in downtown, close to the main areas of the city
Stayed 2 nights in Jul 2024

10/10 Excellent

Danette, Whittier

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 7 nights in Jul 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, excellent restaurant and very centric. It's a very comfortable place to stay, clean, nice beds, a little rustic but it's part of the atmosphere of the beautiful town San Cristobal de las Casas is
Stayed 5 nights in Jul 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, beautiful hotel. The personnel very polite, and nice. everyone in the restaurant and reception was exceptional, everything very clean.
Stayed 6 nights in Jul 2024

10/10 Excellent

Raechel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel close to everything. Room was clean and comfy. Would stay again and recommend!!
Stayed 3 nights in Jul 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

8/10 Good

ANTONIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great pleaces
Stayed 3 nights in Jun 2024

10/10 Excellent

Jose, Tijuana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel es de los mejores en San Cristóbal, el staff es muy amable y atento nada malo que decir del lugar al contrario es un lugar cómodo tranquilo y se siente un ambiente bastante agradable
Stayed 5 nights in Jun 2024

8/10 Good

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The Staff is very friendly
Stayed 2 nights in Jun 2024

10/10 Excellent

Sonia, San Francisco

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo el personal que trabaja ahi son muy amables y siempre atentos a su hospedaje
Stayed 4 nights in Jun 2024

10/10 Excellent

Francisco, Shafter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Rito

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located hotel, walking distance from everything, staff was great, vibe was great. Very relaxing courtyard.
Stayed 7 nights in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and safe
Stayed 2 nights in Jun 2024

10/10 Excellent

Leticia

Stayed 1 night in May 2024

4/10 Poor

joyce, Lawrenceville

Disliked: Cleanliness
Our hotel was full of ants. We left the hostel and still had ants crawling on us. They didn’t clean the room before we used it. The trash was full from the previous person.
Stayed 3 nights in May 2024

10/10 Excellent

Vanessa, El Paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is a beautiful place to stay
Stayed 5 nights in Mar 2024

10/10 Excellent

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Delicious food!! Beautiful hotel and great location
Stayed 4 nights in May 2024

10/10 Excellent

Fabiola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2024