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Hotel Jovel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Jovel

View from property
Down duvets, in-room safe, individually decorated
View from room
View from property
Reception

Reviews

8.0 out of 10

Very good

Popular amenities

  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Calle Flavio A. Paniagua No. 27 Col., Centro, San Cristóbal de las Casas, CHIS, 29220
  • Café Museo Café
    4 min walk
  • Foro Cultural Kinoki
    4 min walk
  • San Cristóbal de las Casas Cathedral
    7 min walk
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    96 min drive

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Down duvets, in-room safe, individually decorated

Standard Room, 1 Double Bed

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed

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includes taxes & fees
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About this property

Hotel Jovel

Colonial San Cristóbal de las Casas hotel in De Guadalupe with a 24-hour front desk
This smoke-free hotel features a restaurant, coffee/tea in a common area, and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk, tour/ticket assistance, and a garden are onsite.
Hotel Jovel offers 30 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature down comforters. 15-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.
During your stay at Hotel Jovel, you're just a quick walk from San Cristóbal de las Casas Cathedral. Free WiFi in public areas, a restaurant, and breakfast (surcharge) are available.
  • Free WiFi in some public areas
  • Enjoy Mexican cuisine at San Andres, a theme restaurant with garden views
  • Breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Just a 4-minute walk from Café Museo Café and 7 minutes by foot from San Cristóbal de las Casas Cathedral
  • Airport shuttle service available for a fee
There's a restaurant on site. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and a garden are also featured at Hotel Jovel.

This Colonial San Cristóbal de las Casas hotel is smoke free.

For a fee, guests can enjoy local cuisine breakfast daily from 7:30 AM to 11 AM.
San Andres - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Local cuisine breakfast available for a fee daily 7:30 AM–11 AM: MXN 90 for adults and MXN 70 for children
  • 1 restaurant
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • San Andres

Family friendly

  • Soundproofed rooms

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Outdoors

  • Garden
  • Terrace

Accessibility

  • This property does not have any lifts

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Bed sheets
  • Down duvet

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 15-inch flat-screen TV
  • TV channels

Food and drink

  • Free bottled water

More

  • Access via exterior corridors
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
All guests must show a valid passport or photo ID at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Jovel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 10 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately MXN 90 for adults and MXN 70 for children
  • Airport shuttle fee: MXN 800 per person (one-way)
  • Airport shuttle fee per child: MXN 800 (one-way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hotel Jovel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Jovel
Hotel Jovel San Cristobal de las Casas
Jovel San Cristobal de las Casas
Hotel Jovel San Cristobal De Las Casas, Mexico - Chiapas
Jovel San Cristobal las Casas
Hotel Jovel Hotel
Hotel Jovel San Cristóbal de las Casas
Hotel Jovel Hotel San Cristóbal de las Casas

Hotel Jovel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 37 out of 103 reviews" "
Rating 8 - Good. 38 out of 103 reviews" "
Rating 6 - Okay. 16 out of 103 reviews" "
Rating 4 - Poor. 5 out of 103 reviews" "
Rating 2 - Terrible. 7 out of 103 reviews" "

8.4/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Raul Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Selene

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
A unique San Cristobal de las Casas experience.

6/10 Okay

Dolores

Stayed 3 nights in Sep 2022

8/10 Good

Sonia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Noisy, but cute
Very cute, adorable hotel, but the beds were not comfortable, and I can here everything going on in the other rooms.
Stayed 1 night in Nov 2021

10/10 Excellent

Jammie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel.
Hotel was super gorgeous, great views, and had everything we needed. Beautiful garden and terrace. It was a pain to park. The staff wanted you super close to the sidewalk, so rims get scratched. Then there is a mandatory staff escort to the parking lot. Before my flight, the staff wanted me to wait a few minutes until other guests left—- did not appreciate having to wait when other staff said we could just take the key to open the offsite parking on our own. WiFi was not stable.
Stayed 3 nights in Jun 2021

2/10 Terrible

Verified traveller

Disliked: Staff & service
I was robbed and beat up by 6 men outside hotel property. Police refused to help and escorted me in to the hotel. I requested an ambulance by the night clerk and he rudely said he wasnt calling anyone. That i was fine and i should go to sleep or leave the property. I had to endure a 24hrs of pain amd hunger in my room for 24 hrs until i had the strenght to clean up and go downstairs. A second night clerk kindly warmed up some tamales for me after the restaurant closed and gave me some pain medecine. I left the hotel after the sedond night to recover at a hospital in another city. Hotel refused to refund my third and fourth night despite their written policy stating if you need medical care, a doctor would be called. Very dissatisfied overall. As far as the property. Its mexico. You get what you pay for.
Stayed 4 nights in Feb 2019

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is wanderful friendly staff
The hotel location is wonderful is closed to the tourist zone, restaurant, transport, place is clean, staff very friendly and helpful
Stayed 2 nights in Feb 2019

6/10 Okay

Kevin, Cloudcroft, Nm

Liked: Cleanliness, staff & service
Hotel Jovel
It's a lovely Place, great location, but if you go in the winter be sure and dress because the rooms have no heat.
Stayed 3 nights in Nov 2017

2/10 Terrible

C. Melissa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Potential fraud in this location!
Be aware of possible fraud in this location. I have traveled around the world and visited Mexico countless times. I have also used hotels.com many instances and NO ONE has ever made a copy of my identification with the attempts to keep it. The receptionist asked for an identification which was fine. He went and said I will be right back, never saying what he was doing with it. When he came back he said to sign a form and I took a glance at the paper he was holding and it was a copy of my identification. I asked why he had made a copy of my id and he said it was policy. So I told him that no hotel had ever done that, they may take a copy of my cc for accidentals but never just of my id. He started getting nervous, and then when I asked for the name of his supervisor he said he couldn't give it to me. NOW I was extra concerned. He can take an identification that has my full name, address, and date of birth but he can't give me the name of his supervisor?. As I continue to push for it, he said: "fine, here just keep the copy". Very fishy and when I later asked if this was a policy to another receptionist she said NO. Please be aware of this !!!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay in San Cristobal
Nice hotel with a beautiful balcony over looking the city. You relax there and have a coffee and enjoy your morning. A little walk will take you to the main drag and central plaza. Hotel is clean and comfortable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Garden retreat
Good price and beautiful garden. As is the case with most of San Cristobal, there was no internal heating so it got pretty cold on the coldest nights. The WiFi basically didn't work for anything beyond email, but this was the case with most of San Cristobal (even the restaurants downtown).

2/10 Terrible

Juan, Tamaulipas Mexico

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad bad bad hotel
Bad service!!! the hotel didn´t have a room for us, even when I did my reservation and paid for it 2 months before. Bad attitude of the employees. Don´t choose this hotel ever!!!!!!

6/10 Okay

Philippe

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel
I had few problems with my booking reservation (This situation was uncomfortable for me).

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Charming with good location.
Enjoyed the view and morning sun on the upper terrace. Only complaint was the weakness of the WiFi and TV signal.

6/10 Okay

Mariano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Traveling adults

Liked: Cleanliness, staff & service
a comfortable spot near the center of town
The hotel is pleasant and welcoming, 2-4 blocks from the center of town and the main pedestrian walkway. There is a pleasant breakfast restaurant and the rooms are off a pleasant courtyard. The rooms are a bit small but quite workable. Our only regret is having booked a tour from the hotel. After assuring us costs were as in town we learned we over paid by half.

4/10 Poor

Marcel, Monterrey, México

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service
it was a very poor service, i stayed two nights and they didn't clean the room. i had problems on check in cause they wanted to charge me again the reservation i had already paid in advance on hotels.com . They had to change my room cause previous guest didn't checkout on time. it's on a nice location, close to the main pedestrian walk and cathedral, it has a really pretty garden and its not expensive at all, i wouldn't recommend it because of the very poor and unfriendly service

8/10 Good

Loreto

Stayed 7 nights in Aug 2024

8/10 Good

Bbva

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2024

10/10 Excellent

Caleb

Liked: Cleanliness
Sus colchones son viejos ya, todo lo demás excelente
Stayed 2 nights in Aug 2024

8/10 Good

Yasmín

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel bonito con muchas platas
Stayed 2 nights in Jul 2024

10/10 Excellent

EMMANUEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje a San Cristóbal de las casas
Una super experiencia en el hotel , sin problemas , muy bien hubicado , me encantaron las terrazas y el jardín
Stayed 4 nights in Apr 2024

10/10 Excellent

JOSE LUIS

Stayed 2 nights in Apr 2024

10/10 Excellent

Susana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy bueno y céntrico y seguro !
Stayed 4 nights in Jan 2024