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Casa Lum

3.5 star property

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Photo gallery for Casa Lum

Garden Family Kuxel Room
Front of property
Terrace/patio
View from property
Interior

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Spa
  • Bar
  • Laundry
  • Room service
  • Breakfast available
  • Parking included

Explore the area

Map
Real de Guadalupe 30, Centro, San Cristóbal de las Casas, CHIS, 29200
  • Foro Cultural Kinoki
    ‪1 min walk‬
  • Café Museo Café
    ‪2 min walk‬
  • San Cristóbal de las Casas Cathedral
    ‪3 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪72 min drive‬

Room options

View all photos for Garden Family Kuxel Room

Garden Family Kuxel Room

Garden Family Kuxel Room

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Vaichil Double Room

Vaichil Double Room

Vaichil Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Ipil Double Room

Ipil Double Room

Ipil Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Kool Luxury Suite Room

Kool Luxury Suite Room

Kool Luxury Suite Room

  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Lekil Luxury Suite Room

Lekil Luxury Suite Room

Lekil Luxury Suite Room

  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Tsijil Double Room

Tsijil Double Room

Tsijil Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Garden Queen Banomil Room

Garden Queen Banomil Room

Garden Queen Banomil Room

  • 54 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Jr. Chulel Suite Room

Jr. Chulel Suite Room

Jr. Chulel Suite Room

  • 60 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

Casa Lum

Colonial San Cristóbal de las Casas hotel in Zona Centro with free parking
This hotel features a restaurant, a bar/lounge, and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Additionally, spa services, a meeting room, and concierge services are onsite.
Casa Lum offers 8 accommodations with iPod docking stations and MP3 docking stations. 42-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones; free local calls are provided (restrictions may apply). Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include massages.
Our customers tell us they can't get enough of the helpful staff at Casa Lum. During your stay, you're just a quick walk from San Cristóbal de las Casas Cathedral. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free WiFi
  • Free self parking
  • Enjoy Mexican cuisine and garden views while dining at Casa Lum
  • Cooked-to-order breakfast served daily for a fee
  • Services include babysitting, a concierge, and tour or ticket assistance
  • Onsite recreation includes bike rentals
  • Just a 3-minute walk from San Cristóbal de las Casas Cathedral and 4 minutes by foot from Plaza 31 de Marzo
  • Airport and local-area shuttle service available for a fee
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. A rooftop terrace, spa services, and multilingual staff are also featured at the family-friendly Casa Lum. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Colonial San Cristóbal de las Casas hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to noon.
Casa Lum - Overlooking the garden, this restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • On-site parking includes off-street options
  • Free off-site parking within 984 ft
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7 AM–noon: MXN 80-200 for adults and MXN 80-200 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Restaurants on site

  • Casa Lum

Things to do

  • Bike rentals
  • Designer shops
  • Spa services

Family friendly

  • Babysitting (surcharge)
  • In-room childcare (surcharge)
  • Laundry facilities
  • Separate living room
  • Soundproofed rooms

Conveniences

  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • A meeting room

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Couples treatment room(s)
  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible (may have limits)

More

  • Couples dining
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels
  • iPod dock
  • MP3 dock

Food and drink

  • Champagne service

More

  • Free local calls
  • Heated floors
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Lum

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 80 to 200 for adults, and MXN 80 to 200 for children
  • Airport shuttle fee: MXN 1800 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Casa Lum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Lum Hotel San Cristobal de las Casas
Casa Lum Hotel
Casa Lum San Cristobal de las Casas
Casa Lum
Casa Lum San Cristobal De Las Casas, Mexico - Chiapas
Casa Lum Hotel
Casa Lum San Cristóbal de las Casas
Casa Lum Hotel San Cristóbal de las Casas

Casa Lum Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 133 out of 151 reviews
Rating 8 - Good. 15 out of 151 reviews
Rating 6 - Okay. 2 out of 151 reviews
Rating 4 - Poor. 0 out of 151 reviews
Rating 2 - Terrible. 1 out of 151 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

8/10 Good

Clare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Jose, san dimas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book it! Location is perfect, rooms are spacious and property is beautiful. Staff was so great, not a single complaint.
Stayed 3 nights in Mar 2024

10/10 Excellent

C k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

Karen

Stayed 1 night in Feb 2024

8/10 Good

Ketankumar, Mechanicsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is the best. Nice garden. The staff is excellent.
Stayed 2 nights in Feb 2024

10/10 Excellent

YOSEBA

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT SERVICE AND REALLY FRIENDLY STAFF

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Safety box was inoperable
Stayed 1 night in Nov 2023

10/10 Excellent

Jo Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great service, good location, very will kept and clean. Highly recommend. Restaurant very good. Hotel is first class.
Stayed 5 nights in Jul 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely boutique hotel in a transformed mexican colonial house. Very friendly, professional staffade me feel very welcomed. Breakfast menu options were delicious. Coffee was always perfect. Rooms are very charming and spacious. Can't wait to go back!
Stayed 5 nights in Oct 2022

10/10 Excellent

Amina

Stayed 2 nights in Sep 2022

10/10 Excellent

Charles, Orlando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of everything, but still quiet.
Stayed 4 nights in May 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Romantic hotel
Great hotel in the middle of everything . Service was great ! Food is great ! Romantic place to stay
Stayed 3 nights in Feb 2022

10/10 Excellent

Gardenia, venice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautifully styled, modern yet rustic
Stayed 3 nights in Jan 2022

10/10 Excellent

Brian

Stayed 2 nights in Jan 2022

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Nov 2021

8/10 Good

José Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff and great location. Loved the interior design of the hotel. I just felt like the beds could have been more comfortable. Also the rooms and beds were small and I could hear other guests next to us.
Stayed 1 night in Sep 2021

10/10 Excellent

Benjamin

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent to every detail, service, cleanliness , food, the management with Mr. Ramon, just let me say it was perfect.
Stayed 7 nights in Sep 2021

10/10 Excellent

LUIS X

Stayed 3 nights in Aug 2021

10/10 Excellent

VERONICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar increíble! Personal muy amable
El hotel muy bonito, lleno de detalles, artesanía, muy bien localizado y todos muy amables. El Gerente, Juan, una excelente persona que nos orientó para visitar lugares cercanos y unos en nuestra ruta. Muy buenas sus recomendaciones.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the staff. So nice.
Stayed 1 night in Jun 2021

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special Vacation
Excellent service and the staff were very courteous and helpful and they make feel thst you are at home, Cass Lum its located rigth at 5he center of everything. Don Ramon the manager was on top of everything.. Im already making plans to vome back to Cass Lum and yo this beautiful town!
Stayed 7 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean, centrally located, very nice interior design.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location great staff great restaurant
Stayed 6 nights in Apr 2021

2/10 Terrible

Nils

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book another hotel.
Had to get a refund during check in. Did not live up to expectations and charged more than was was expected. Will not return. Ended up booking at another hotel.
Stayed 4 nights in Apr 2021