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Tru By Hilton San Antonio At The Rim, Tx

2.5 star property

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Photo gallery for Tru By Hilton San Antonio At The Rim, Tx

Lobby
Pool
Terrace/patio
Terrace/patio
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Air conditioning
  • 24/7 front desk

Explore the area

Map
5639 Rim Pass, San Antonio, TX, 78257
  • The Rim Shopping Center
    ‪9 min walk‬
  • The Shops of La Cantera
    ‪4 min drive‬
  • Six Flags Fiesta Texas
    ‪6 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪22 min drive‬

Room options

Room, 1 King Bed, Accessible (Mobility, Walk-In Shower)

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub

Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

La Quinta Inn & Suites By Wyndham San Antonio At The Rim

  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.7 out of 5, Exceptional, (254)
The price is €168
for 1 room
includes taxes & fees
18 Apr - 19 Apr
La Quinta Inn & Suites By Wyndham San Antonio At The Rim

About this property

Tru By Hilton San Antonio At The Rim, Tx

Hotel with free breakfast, a short walk to The Rim Shopping Center
Along with a 24-hour fitness center, this hotel has a 24-hour business center and a business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk and a front-desk safe are onsite.
Tru By Hilton San Antonio At The Rim, Tx offers 106 air-conditioned accommodations with hair dryers and complimentary toiletries. 55-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs.

Recreational amenities at the hotel include a 24-hour fitness center.
The free breakfast at Tru By Hilton San Antonio At The Rim, Tx gets good marks from our customers. During your stay, you're just a quick walk from The Rim Shopping Center. Free WiFi in public areas, free self parking, and a 24-hour gym are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, a 24-hour business center, and a car charging station
  • Onsite recreation includes a 24-hour gym
  • Guests have good things to say about the accommodations for the cleanliness and overall comfort
  • 9 minutes by foot from The Rim Shopping Center and a 4-minute drive from The Shops of La Cantera
  • Cats and dogs welcome for a fee
Public spaces have free WiFi. You'll find a 24-hour business center on site. Free breakfast is available daily. The business-friendly Tru By Hilton San Antonio At The Rim, Tx also features a 24-hour fitness center, a front-desk safe, and an elevator. Free self parking is available.

Smoking is allowed in designated areas at this San Antonio hotel.

Guests are served free buffet breakfast daily.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Safe at front desk

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium satellite channels
  • Streaming services

More

  • Air conditioning
  • Desk
  • Desk chair
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru By Hilton San Antonio At The Rim, Tx Hotel
Tru By Hilton San Antonio At The Rim, Tx San Antonio
Tru By Hilton San Antonio At The Rim, Tx Hotel San Antonio

Tru By Hilton San Antonio At The Rim, Tx Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 531 out of 802 reviews
Rating 8 - Good. 156 out of 802 reviews
Rating 6 - Okay. 66 out of 802 reviews
Rating 4 - Poor. 23 out of 802 reviews
Rating 2 - Terrible. 26 out of 802 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Miguel Ortiz

Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Horrible experience! Even with a medical emergency I was still charged for a full night even tho we only stayed one. I was never able to speak to a manager on duty they always had an excuse why they were not available. At 3am security knocked on my door to the fire alarm going off and not once asked if were okay or if he could check the room but instantly just asked “are yall smoking in here” “is anyone vaping” everyone in the room was asleep and the security him self smelled all like marijuana. Most definitely would not recommend this hotel to anybody.
Stayed 2 nights in Dec 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the friendly smile upon arrival to the ease of checkout, I appreciate the great stay we had at Tru in San Antonio. For a non refundable fee of $50, they allowed my dog to stay in our room. The lobby has coffee around the clock and a family friendly sitting area with TVs and a pool table. Breakfast is complimentary and comparable to other hotels that offer the same standard items - eggs, sausage, oatmeal and pastries. The rooms are clean and comfy. The bathrooms are well lit with roomy showers that look new. The parking lot feels safe. I wish they’d fence the doggie area and refill the doggie bag dispensers. The location is perfect. That just about sums it up. I will definitely return.
Stayed 1 night in Dec 2024

10/10 Excellent

Tyson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
New and very clean
Stayed 8 nights in Dec 2024

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Mario, Kerrville

Stayed 1 night in Dec 2024

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel feels very new and modern.
Stayed 1 night in Nov 2024

8/10 Good

Rogelio

Liked: Cleanliness, staff & service, property conditions & facilities
The room was quiet and clean. Not too many parking spots
Stayed 1 night in Dec 2024

10/10 Excellent

Pamela

Stayed 1 night in Dec 2024

10/10 Excellent

Heather

Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tru by Hilton San Antonio Rim
The fire alarm went off at 3a and then nobody picked up the phone...many of us opened the door and finally one person said it was a false alarm. Very disturbed sleep and the walls are very thin...you can hear water all the time (flushing/AC/etc)
Stayed 1 night in Dec 2024

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks
I can always count on hotels.com. Thank you for an easy transaction.
Stayed 1 night in Dec 2024

10/10 Excellent

Seyedeh

Liked: Cleanliness
Stayed 2 nights in Dec 2024

6/10 Okay

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property is located in a very convenient location. The place is clean and nice. The staff was easy to get along with. The breakfast wasn’t too bad. The overall esthetics of the property are nice. I did not like the fire alarm going off at midnight for around a minute or so can ruin an experience pretty quick. I understand that it could happen anywhere so ultimately I didn’t care, but next time I’m going to try the hotel next door, then the next one, and finally all of them because I prefer options.
Stayed 1 night in Dec 2024

10/10 Excellent

Nancy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous!
Very well organized and convenient. Elderly so loved walk in shower. Extremely helpful staff. An excellent stay!
Stayed 1 night in Dec 2024

6/10 Okay

Joe

Stayed 1 night in Dec 2024

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities
Close to a lot shopping areas
Stayed 1 night in Nov 2024

10/10 Excellent

Maricela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything we needed, la cantera shops, target, crumbl cookies, aeropuerto
Stayed 2 nights in Dec 2024

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good gym facility. Great staff. Laundry machines for guests. Very good breakfast
Stayed 5 nights in Dec 2024

8/10 Good

claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel location was great and it was a nice hotel the only issue was the size of the room! Man oh man it was tiny I didn’t realize how small the room was
Stayed 3 nights in Oct 2024

10/10 Excellent

Fabio

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel overall
Stayed 1 night in Sep 2024

8/10 Good

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

chandima

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Lali

Disliked: Staff & service, property conditions & facilities
I travelled 8 hours driving and expected to have slept in a comfortable bed but this was not the case at this hotel. The beds were so hard I could not sleep due to the body aches and pains it caused. I have never slept in such a hard bed. Additionally, the receptionist at check in was dismissive, he did not greet me even after I asked him how his evening was all he e said was “ID” no thank you nothing not even told me my room number or where the elevators were at. I felt discriminated and unwelcome. I will never stay at this place again, I am beyond disappointed
Stayed 1 night in Dec 2024