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Hilton Palacio Del Rio

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hilton Palacio Del Rio

Exterior
Lobby
Premium bedding, in-room safe, desk, blackout curtains
Exterior
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Housekeeping
  • Breakfast available
  • 24/7 front desk
  • Gym

Explore the area

Map
200 S Alamo St, San Antonio, TX, 78205
  • Shops at Rivercenter
    ‪2 min walk‬
  • River Walk
    ‪2 min walk‬
  • La Villita
    ‪3 min walk‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 2 Double Beds, Accessible, River View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Accessible, River View

  • 32 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible, City View

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Double Beds, Accessible, City View

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

  • 32 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

  • 32 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 42 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for One King Bed, City View, Roll In Shower

Premium bedding, in-room safe, desk, blackout curtains

One King Bed, City View, Roll In Shower

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • 63 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Parlor)

Room (Parlor)

Room (Parlor)

  • City view
  • Sleeps 7
  • 1 Double Sofa Bed

View all photos for One King Bay View Accessible Bath Tub

Premium bedding, in-room safe, desk, blackout curtains

One King Bay View Accessible Bath Tub

  • 32 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Room

  • 32 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for One King Accessible With Bath Tub

Premium bedding, in-room safe, desk, blackout curtains

One King Accessible With Bath Tub

  • 32 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Hilton Palacio Del Rio

Riverwalk San Antonio hotel in Downtown San Antonio with a 24-hour fitness center
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite.
Hilton Palacio Del Rio offers 485 accommodations with laptop-compatible safes and video-game consoles. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with pay movies. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the helpful staff at Hilton Palacio Del Rio. During your stay, you're just a quick walk from River Walk. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.
  • Free WiFi in some public areas
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • To-go breakfast served daily for a fee
  • WiFi and wired Internet for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the location and the clean accommodations
  • Steps from Shops at Rivercenter and River Walk
Hilton Palacio Del Rio offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A business center, meeting rooms, and limo/town car service are available. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Palacio Del Rio. For a fee, parking is available.

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 11:00 AM.
Coffee Cupboard - Onsite coffee shop.
Rincon Alegre - This lobby lounge serves dinner and light fare. Open daily.
Rivers Edge - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (USD 55 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Limo/town car service

Food and drink

  • To-go breakfast available for a fee daily 7:00 AM–11:00 AM: USD 12.00-25.00 for adults and USD 12.00-25.00 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Restaurants on site

  • Coffee Cupboard
  • Rincon Alegre
  • Rivers Edge

Things to do

  • 24-hour fitness centre
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 137
  • Phone accessibility kit
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 122
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • LCD TV
  • Films for purchase
  • Premium channels
  • Video game console

Food and drink

  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers (weekdays)
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 7:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 12.00 to 25.00 for adults, and USD 12.00 to 25.00 for children
  • Fee for in-room wireless internet: USD 12.95 per day (rates may vary)
  • Fee for in-room wired internet: USD 12.95 (rates may vary)
  • Valet parking fee: USD 55 per day (in/out privileges)
  • Late check-out fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Palacio
Hilton Palacio Rio
Hilton Palacio Rio Hotel
Hilton Palacio Rio Hotel San Antonio
Hilton Palacio Rio San Antonio
Hilton Rio
Palacio Rio
Rio Hilton
Rio Palacio
Hilton Hotel San Antonio
Hilton Palacio Del Rio Hotel San Antonio
Hilton San Antonio
Palacio Del Rio Hilton
San Antonio Hilton
Hilton Palacio Del Rio Hotel
Hilton Palacio Del Rio San Antonio
Hilton Palacio Del Rio Hotel San Antonio

Hilton Palacio Del Rio Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 638 out of 1008 reviews" "
Rating 8 - Good. 180 out of 1008 reviews" "
Rating 6 - Okay. 95 out of 1008 reviews" "
Rating 4 - Poor. 55 out of 1008 reviews" "
Rating 2 - Terrible. 40 out of 1008 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Brandi

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Ac was not working tv wasn’t working in one of the rooms
Stayed 1 night in Oct 2024

8/10 Good

Jill

Stayed 2 nights in Oct 2024

10/10 Excellent

Mary, Boerne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. Comfy bed and linens
Stayed 1 night in Oct 2024

2/10 Terrible

Cassandra

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff for the most part was courteous and friendly. The hotel is dated and shows its age. Our room was on the 5th floor and directly in front of major construction going on, not quite the “city view” as advertised. Bed was extremely uncomfortable and I could feel springs in mattress, carpet in the room was dingy and there was mold in shower. Balcony should’ve been a plus however it was unusable due to the floor, chairs and table being covered in dust from construction. Earplugs are provided and recommended as construction starts at 5am even on Saturday. Attempted to call for room service multiple times and no one ever answered the phone. Overall, for the price, there are much better, newer options in the area.
Stayed 2 nights in Oct 2024

8/10 Good

Melissa

Travelled with family
Stayed 1 night in Oct 2024

4/10 Poor

Deanna

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The motel was nice and is located in a good location. The area is under construction which they were very nice in warning about the noise and even provided ear plugs in the room. We arrived an hour early (until check in time) and they had our rooms ready. Everyone was very nice. We didn't have hot water Saturday morning. We did Friday evening when we had a family member take a shower then but we had very little hot water the next morning. This was around check out time so I thought maybe it was due to everyone using the facilities but we didn't have hot water Sunday morning either. This needs attention. We tried to order room service Saturday evening and kept calling for 45 minutes. We would just receive a recording and then it would hang up. I walked down to the check in location and asked for some help and they told me that they were not responsible for room service and that I needed to go to the pizza restaurant (Fiume Pizzeria and Wine Bar). I went there and they told me that they were busy but they were not responsible for the room service issue. I did sit down and order a take go order which was good. This was an hour and half process to get food. We booked three rooms for two nights and spent a lot of money to not have hot water or room service. Not sure that we will book here again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Teshawna, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of construction going on which I didn't like and we had a construction view unfortunately. But the hotel staff was great and the hotel was big and clean. Would definitely stay again.
Stayed 1 night in Oct 2024

10/10 Excellent

Shea

Stayed 1 night in Oct 2024

4/10 Poor

Amelia

Travelled with family
Disliked: Property conditions & facilities
Major construcion at the front entrance. It happens but I asked for a quiet room from the noise from the Riverwalk and they desk person I have a room away from the noise . Gave me a room on the 6 floor directly in front of the building construction. I was waiving at the guys across the street. Moved to the 12th floor. Fridge not working and they offered a tech to come when he is available on a Friday night. Horrible experience. Do not recommend.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Raymundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Loralva

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love!
Love this hotel! I have stayed many times here and never had a bad experience. Excellent service and very comfortable!
Stayed 1 night in Sep 2024

10/10 Excellent

Kelly

Stayed 1 night in Sep 2024

10/10 Excellent

Cara, Edinburg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location of this property. Rooms were clean
Stayed 1 night in Oct 2024

10/10 Excellent

Rhonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great except the ac wasn’t cooling very well and the hot water was not very hot.
Stayed 1 night in Oct 2024

10/10 Excellent

Kimberly Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the hospitality and customer service of the staff
Stayed 1 night in Oct 2024

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 2 nights in Sep 2024

6/10 Okay

Kelly

Liked: Cleanliness, staff & service
Disliked: Room comfort
Nice but could use a refresh.
We lived location and the hotel was nice. Only complaint is almost all outlets were so loose charging cell was hard. Our mattress needs replacing as it’s got the ole hump in middle.
Stayed 1 night in Oct 2024

2/10 Terrible

Jadid

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for a night and stayed at this hotel and found a cockroach in our room. We called room service, the reception many times and asked them to come and clean it but no one showed up until i went to the reception myself. I am never staying at this hotel anymore.
Stayed 1 night in Sep 2024

10/10 Excellent

Julie D

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was amazing!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Darshan

Stayed 2 nights in Sep 2024

10/10 Excellent

Amy, San Marcos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Rivers Edge Restaurant was excellent. Beautiful river view from the room. Convenient to walk to many sites. Would definitely stay again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Ove, La joya

Liked: Amenities
Good room great view
Stayed 1 night in Sep 2024

10/10 Excellent

Jon

Business traveller
Liked: Cleanliness, staff & service
It was inconvenient to go back and forth to the property due to all the construction. The facility had a poor selection of snacks, and the gym could offer more than just treadmills.
Stayed 3 nights in Sep 2024

8/10 Good

Lindsey

Liked: Cleanliness
Stayed 1 night in Jul 2024