This smoke-free hotel features a bar/lounge, a coffee shop/cafe, and a 24-hour front desk. WiFi in public areas is free. Housekeeping is available on request.
Cocoon Salzburg offers 119 air-conditioned accommodations with safes and hair dryers. These individually furnished accommodations have separate sitting areas and include desks. 43-inch flat-screen televisions come with cable channels. This Salzburg hotel provides complimentary wireless Internet access. Housekeeping is offered on request and hypo-allergenic bedding can be requested.
Our customers tell us they can't get enough of the breakfast at Cocoon Salzburg. During your stay, you're just a quick walk from Mirabell Palace. You'll find features like free WiFi in public areas, plus a bar and a coffee shop/cafe. This property offers pet-friendly amenities like food and water bowls.
Free WiFi
Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
Buffet breakfast served daily for a fee
Amenities include an elevator and a water dispenser
Guests really like the accommodations for the overall comfort and cleanliness
10 minutes by foot from Mirabell Palace and a 3-minute drive from Salzburg Christmas Market
Dogs welcome for a fee
Pet-friendly amenities are available, including food and water bowls
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Cocoon Salzburg also features karaoke, an elevator, and a water dispenser.
This 4-star Salzburg hotel is smoke free.
For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
Onsite venue - bar.
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
No on-site parking available
Food and drink
Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: EUR 19.90 per person
A bar/lounge
A coffee shop/cafe
Things to do
Karaoke
Conveniences
24-hour front desk
Luggage storage
Water dispenser
Guest services
Housekeeping on request
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift (90 centimetre wide door)
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Hypo-allergenic bedding
Bathroom
Free toiletries
Hair dryer
Private bathroom
Soap
Toilet paper
Towels provided
Entertainment
43-inch flat-screen TV with cable channels
Streaming services
More
Air conditioning
Desk
Heating
Individual furnishings
Safe
Separate sitting area
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18
Check-out
Check-out before 11:00 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets: EUR 15 per pet, per night
Only dogs are allowed
Food and water bowls are available
Service animals are exempt from fees
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children 10 years old and younger stay free when using existing bedding.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately EUR 19.90 per person
Pet fee: EUR 15 per pet, per night
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.
We should mention
Up to 3 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Property is also known as
Cocoon Salzburg Hotel
Cocoon Salzburg Salzburg
Cocoon Salzburg Hotel Salzburg
Cocoon Salzburg Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 754 out of 1148 reviews
10 - Excellent
754
Rating 8 - Good. 278 out of 1148 reviews
8 - Good
278
Rating 6 - Okay. 83 out of 1148 reviews
6 - Okay
83
Rating 4 - Poor. 17 out of 1148 reviews
4 - Poor
17
Rating 2 - Terrible. 16 out of 1148 reviews
2 - Terrible
16
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
Reviews
10/10 Excellent
Lisa
Travelled with family
16 Jan 2026
Liked: Cleanliness, staff & service, amenities
Clean compact rooms and lovely bar lounge for socialising in
Staff very helpful and friendly
Room was clean, and staff was very nice and respectful
Aravind
Stayed 6 nights in Dec 2025
10/10 Excellent
Sharon
2 Jan 2026
Liked: Cleanliness, staff & service, amenities
Excellent location lovely hotel . Very clean bed very comfortable and everything you need . Staff very friendly and helpfull. Will definitely be staying again
Clean and spacious enough room. I like the way that they give you a locker big enough to put a lot of things if you want to store te luggage
Yiqing
Stayed 1 night in Dec 2025
6/10 Okay
Samara
Travelled with family
2 Jan 2026
Liked: Cleanliness, amenities
Room was good, but lacking storage space. Bathroom ventilation could be improved as we saw mold in the shower. One additional thing to note is that this is an eco-friendly hotel, so housekeeping did not come by every day to clean room. Breakfast buffet had a really great spread with a lot of different options for my family.
Our room keys were deactivated twice before our official check out time. Staff were able to resolve quickly, but did make it seem like it was my fault before checking in their system to see that they were the ones who input the times wrong.
Samara
Stayed 3 nights in Dec 2025
10/10 Excellent
Thaís
1 Jan 2026
Thaís
Stayed 2 nights in Dec 2025
10/10 Excellent
Maggie
29 Dec 2025
Liked: Cleanliness, amenities
Staff were great. Room was cute and clean though my shower door had a bit coming off the door but it don’t cause too much of an issue. In a great location near the train station and tram/bus link straight into town if you don't wanna walk the 10 minutes. Would stay again if I’m ever in Salzburg.
I am honestly so frustrated with my stay here. I paid nearly 5-star prices but the hotel didn't even meet 4-star standards. The room was missing basic essentials like a kettle or utensils and I was told I’d have to pay extra if I wanted them. This is completely unacceptable for a hotel in this price range.
The reception setup is a mess. The same person at the counter has to run to the kitchen, make coffee, and handle room requests all at once. Because the staff is also so slow, I had to wait a long time every time I needed to check in or ask for information. The service definitely needs to be improved.
The most unbelievable part was that a 4-star hotel doesn't even have a place to store luggage. They just gave me a website and told me to go find my own storage elsewhere. I have never encountered this before and it was incredibly inconvenient.
Housekeeping was another disaster. You are required to request cleaning a day in advance but even after I did that they failed to clean my room for two out of the three nights. Coming back exhausted to a dirty room with no fresh towels was the last straw. The overall cleanliness was also quite poor just like many other reviews mentioned.
I really wanted to like this place, but I won’t be coming back. Save your money and stay somewhere that actually cares about its guests.
Fred Chan
Stayed 3 nights in Dec 2025
2/10 Terrible
neve
28 Dec 2025
neve
Stayed 6 nights in Dec 2025
10/10 Excellent
Bonnie
Travelled with family
27 Dec 2025
Liked: Amenities
Very comfortable room and great selection for breakfast. Perfect location!
Room was spacious and very clean. We absolutely loved our stay here and so convenient to the tram and train. We would definitely stay here again if we get a chance to come back!
The hotel is very beautiful, and we had a great view. The room was a reasonable size and very comfortable, and the staff was very friendly. We loved hearing the birds singing, which made us forget the cold outside, and the amenities added a lovely decorative touch to the stay.
Room was comfortable and clean. Shower was very nice and bed was very comfortable.
Bryce
Stayed 2 nights in Dec 2025
6/10 Okay
Stephen
16 Dec 2025
Liked: Cleanliness, staff & service
Nice hotel conveniently located for the main station. Rooms are small but have everything you need. Breakfast is great and the best thing about the hotel. One thing I hated was they charge for leaving luggage. Only Eur4 but still ridiculous. I stay in a lot of hotels and this is the first time any have charged for this service.