4/10 Poor
Susan
Travelled with family
25 Aug 2024
Liked: Staff & service
Disliked: Cleanliness
Paid way too much for the quality and condition. At half the price it was unacceptable. The room smelled like cigarettes, even though it's no smoking. The gal at the counter was awesome, and was able to find some spray to neutralize the smell. (She was the only bright point in the whole experience.) But since it was busy with check ins I had to go spray it myself and return when done. Later on realized it was in the walls by the door. They are a fabric like wallpaper and it's probably picked up every odor in the 30 years since it was installed. The tub and bath floor show signs of lack of proper cleaning. The room phone probably hasn't been cleaned since it was installed. No idea what was on it, but I refused to touch it or tv remote. There were stains on the walls by the trash cans. Unused towels need to be changed out along with used. The first bath towel had what looked like dead bugs in 2 spots, usually because they have been on the shelf for two long. Bed, pillow and sheets seemed clean. Housekeeping is the most important factor in a hotel. This place needs to either train staff better or pay them enough to do the job properly, and with what I paid the $ is there to do both. It was almost what Holiday Inn would have been, only reason I didn't go there is it was full. They are significantly cleaner and better maintained. Only reason we continued our stay is my kiddo was too tired to move to another hotel.
Susan
Stayed 1 night in Aug 2024