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Mercure Saint Malo Balmoral

4.0 star property

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Photo gallery for Mercure Saint Malo Balmoral

Front of property – evening/night
Bar (on property)
Quadruple Room
View from room
Bar (on property)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
24 Rue Theodore Monod, Saint-Malo, Ille-et-Vilaine, 35400
  • Port of Saint-Malo
    ‪13 min walk‬
  • Sillon Beach
    ‪14 min walk‬
  • Grande Plage
    ‪16 min walk‬
  • Dinard (DNR-Dinard - Pleurtuit - Saint-Malo)
    ‪17 min drive‬

Room options

Family Suite, 1 Double Bed with Sofa bed

  • Sleeps 5
  • 1 Double Bed and 1 Double Sofa Bed

Superior Room, 1 Double Bed with Sofa bed

  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

Classic Room, 1 Double Bed

  • 18 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Superior Room, 2 Single Beds

  • Sleeps 2
  • 2 Twin Beds

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About this property

Mercure Saint Malo Balmoral

Hotel with a 24-hour business center, near Saint-Malo Ferry Port
A bar/lounge, a snack bar/deli, and a 24-hour business center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, coffee/tea in a common area, 24-hour room service, and a business center are onsite. Housekeeping is available on request.
Mercure Saint Malo Balmoral offers 77 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets, down comforters, and premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
During your stay at Mercure Saint Malo Balmoral, you'll be within walking distance of St. Malo Citadel. Enjoy features like free WiFi in public areas, plus a bar and a 24-hour business center.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served weekends for a fee
  • Self parking available for a fee
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Just a 3-minute drive from Saint-Malo Ferry Port and 6 minutes from St. Malo Citadel
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1292 square feet (120 square meters) and includes conference space. A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Mercure Saint Malo Balmoral. Parking is available for a fee.

This 4-star Saint-Malo hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekends from 6:30 AM and 11 AM.
24-hour room service is available.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 15 per night)
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Free off-site parking within 50 ft

Food and drink

  • Buffet breakfast available for a fee weekends 6:30 AM–11 AM: EUR 17-21 per person
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Ecotours

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (1292 square feet)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Wheelchair-accessible parking

More

  • 100% renewable energy
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Frette Italian sheets
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.05 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 17 to 21 per person
  • Self parking fee: EUR 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Balmoral
Best Western Balmoral Saint-Malo
Mercure Saint Malo Balmoral Opening March 2016 Hotel
Best Western Hotel Balmoral Saint-Malo
Mercure Balmoral Opening March 2016 Hotel
Mercure Saint Malo Balmoral Opening March 2016
Mercure Balmoral Opening March 2016
Mercure Saint Malo Balmoral Hotel
Mercure Balmoral Hotel
Mercure Balmoral
Mercure Saint Malo Balmoral Hotel
Mercure Saint Malo Balmoral (Opening March 2016)
Mercure Saint Malo Balmoral Saint-Malo
Mercure Saint Malo Balmoral Hotel Saint-Malo

Mercure Saint Malo Balmoral Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 334 out of 658 reviews
Rating 8 - Good. 270 out of 658 reviews
Rating 6 - Okay. 37 out of 658 reviews
Rating 4 - Poor. 12 out of 658 reviews
Rating 2 - Terrible. 5 out of 658 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Rupert

Liked: Cleanliness, staff & service
Good breakfast, nice big room.
Stayed 1 night in Sep 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
This is a convenient hotel very close to the train station and car rental area. The room was clean and had a nice shower. It was an easy10 minute walk into the town of St Malo. We had breakfast in a nice small cafe across from the train station.
Stayed 1 night in Sep 2024

10/10 Excellent

Akin, Istanbul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
There was a confusion on the Expedia booking, which was quickly sorted out by the reception staff. The hotel is clean and quiet. The staff is professional. Good value for money
Stayed 1 night in Sep 2024

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Walkable to Inter Musos - just!
Stayed 1 night in Aug 2024

10/10 Excellent

Marie Paule

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking is tight and obviously was created when cars were smaller. Not sure it can be reconceived but guests should know about this. The hotel could have a list of available parkings in the area. Just a suggestion.
Stayed 2 nights in Jul 2024

10/10 Excellent

Brian, Tamarac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really close to the train station and a modern, clean hotel
Stayed 1 night in Jun 2024

10/10 Excellent

John

Stayed 1 night in Feb 2024

6/10 Okay

Prof Alan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is close to the train station and only a 10 minute walk to the old walled city of St Malo. It is a good example of a reliable hotel chain.
Stayed 1 night in Sep 2023

10/10 Excellent

Gwion

Liked: Cleanliness, staff & service, property conditions & facilities
Well presented, clean, pleasant staff, comfortable room.
Stayed 1 night in Jul 2023

8/10 Good

emma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Nice modern hotel. Parking nearby that was safe and cheaper option than the hotel parking.
Stayed 1 night in Jun 2023

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very comfortable and so spacious. The hotel is conveniently located and we had a good experience.
Stayed 1 night in Jun 2023

8/10 Good

Petr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple yet nice
Nice basic place to stay in Saint Malo - I choose it for its location just few metres from the train station - convenient if you travel for work by train.
Stayed 2 nights in May 2023

8/10 Good

Steven

Stayed 2 nights in Apr 2023

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly lovely stay!
Stayed 1 night in Apr 2023

8/10 Good

Karen

8/10 Good

Jing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location to get to the sea front by foot or bus. hotel room is v spacious and and comfortable.
Stayed 1 night in Aug 2022

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine before the ferry
Parking was full when we arrived. No disabled parking available. Helpful receptionist
Stayed 1 night in Jul 2022

8/10 Good

Carol, Mercer Island

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic location for the train station (basically across the street), and still walkable to the historic city center.
Stayed 1 night in May 2022

8/10 Good

Nicholas, St Clement, Jersey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location next to the station, friendly staff
Stayed 1 night in Oct 2021

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Was told by the staff that night time street parking is free.
Stayed 2 nights in Sep 2021

4/10 Poor

Emily

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointing
I was really disappointed with my stay here. When we checked in, we were given a 'superior room' on the first floor, overlooking the main road. The hotel was not busy at all, with many rooms available so I asked if we could change to a room on a higher floor or not overlooking the road. I was told this was not possible immediately in a very curt manner. Although the room was very clean, it did not look like the rooms advertised on here and was very lacking in any kind of character. The corridor we were on smelled strongly of cigarette smoke. The area where the hotel is located is not nice, a 20 minute walk outside the ramparts and near industrial buildings and the train station. Other small things bothered me given it was a four star hotel: there were two of us yet we were given just one small water for the room to share. There was a kettle with mugs for tea and coffee but the mugs, made of plastic, were completely stained and brown inside, not what I would expect from a hotel of this calibre. This all seem like easy things to fix and could have been very much improved by the staff being more accommodating and keen to please guests. I would not come back.
Stayed 1 night in Sep 2021

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t open the broken kettle. Parking should be complementary, location bad!
Stayed 1 night in Sep 2021

8/10 Good

Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stop over before the feerry
This is a good option for us on the night before the ferry to Jersey. Street parking always available and a quiet part of town. a bit of a walk if you wanted to go out, but for us it served the purpose of one night stop over
Stayed 1 night in Aug 2021

10/10 Excellent

Iudit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked for 4 nights. The hotel was great, well placed, very clean, friendly staff. The room was soundproofed, we didn’t hear others in the hotel (but when we asked, we found out the hotel was almost fully booked). The bed was a bit too hard for our taste, but might suit others. We also booked a paid parking place in the garage (accessible 24/7), but there is a paid parking on the road as well, just in front of the hotel. Safety measures due to Covid-19 were well respected. We would definitely return and recommend to others.
Stayed 1 night in Jul 2021