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SureStay Plus Hotel by Best Western Sacramento North

2.5 star property

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Photo gallery for SureStay Plus Hotel by Best Western Sacramento North

Lobby
Outdoor pool
Business centre
Standard Room, 2 Queen Beds, Balcony, Garden View
Front of property

Reviews

5.8 out of 10

Popular amenities

  • Hot tub
  • Pool
  • Pet-friendly
  • Housekeeping
  • Air conditioning

Explore the area

Map
350 Bercut Drive, Sacramento, CA, 95811
  • Discovery Park
    ‪16 min walk‬
  • Old Sacramento Waterfront
    ‪19 min walk‬
  • California State Railroad Museum
    ‪3 min drive‬
  • Sacramento, CA (SAC-Sacramento Executive)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Balcony, Pool View

Iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Balcony, Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Pool View

Standard Room, 2 Queen Beds, Balcony, Pool View

Standard Room, 2 Queen Beds, Balcony, Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Balcony, Pool View

Standard Room, 2 Queen Beds, Balcony, Pool View

Standard Room, 2 Queen Beds, Balcony, Pool View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Garden View

Iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Balcony, Garden View

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, Garden View

Standard Room, 1 King Bed, Balcony, Garden View

Standard Room, 1 King Bed, Balcony, Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Suite, 1 King Bed, Non Smoking, Pool View

Howard Johnson by Wyndham Sacramento Downtown

  • Pool
  • Hot tub
  • Breakfast included
  • Pet-friendly
3.1 out of 5, (1445)
The price is €96
for 1 room
includes taxes & fees
15 Mar - 16 Mar
Howard Johnson by Wyndham Sacramento Downtown

About this property

SureStay Plus Hotel by Best Western Sacramento North

Hotel with free parking, near Golden 1 Center
This smoke-free hotel features an outdoor pool, a hot tub, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, a computer station, a TV in a common area, and ATM/banking services are onsite.
SureStay Plus Hotel by Best Western Sacramento North offers 100 accommodations with coffee/tea makers and hair dryers. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 43-inch flat-screen televisions come with premium satellite channels and Netflix. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site.

Children under 10 years old are not allowed in the swimming pool without adult supervision.

Our customers tell us they can't get enough of the helpful staff at SureStay Plus Hotel by Best Western Sacramento North. During your stay, you're just a quick walk from Sacramento River Water Intake Structure. Free WiFi in public areas, free self parking, and an outdoor pool are available.
  • Free WiFi (speed: 50+ Mbps)
  • Free self parking
  • Self-serve breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Amenities include a computer, an ATM, and TV in a common area
  • Just a 2-minute drive from Golden 1 Center and a few minutes from Discovery Park
  • Pets welcome for a fee (restrictions apply)
SureStay Plus Hotel by Best Western Sacramento North offers its guests an outdoor pool and a hot tub. A computer station is on site and WiFi is free in public spaces. SureStay Plus Hotel by Best Western Sacramento North also features an ATM and a television in a common area. Free self parking is available.

This Sacramento hotel is smoke free.

For a fee, guests can enjoy self-serve breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • Self-service breakfast available for a fee 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends

Things to do

  • Outdoor pool
  • A hot tub

Family friendly

  • Microwave
  • Outdoor pool
  • Fridge

Conveniences

  • ATM/banking services
  • Banquet hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage

Business services

  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Front entrance ramp
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 91
  • Step-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 83
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 43-inch flat-screen TV
  • Netflix
  • Premium channels
  • Satellite channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 23.24 per pet, per day
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 23.24 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hub Hotel Sacramento
Hub Sacramento
SureStay Plus Hotel Best Western Sacramento North
SureStay Plus Best Western Sacramento North
SureStay Best Sacramento
Surestay Plus By Sacramento
SureStay Plus Hotel by Best Western Sacramento North Hotel
SureStay Plus Hotel by Best Western Sacramento North Sacramento

SureStay Plus Hotel by Best Western Sacramento North Reviews

Reviews

5.8
Rating 10 - Excellent. 240 out of 1003 reviews
Rating 8 - Good. 130 out of 1003 reviews
Rating 6 - Okay. 152 out of 1003 reviews
Rating 4 - Poor. 164 out of 1003 reviews
Rating 2 - Terrible. 317 out of 1003 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Eugenio

Disliked: Cleanliness, staff & service, property conditions & facilities
I forgot my tablets in my room and the hotel said they were not responsible. I never got my two kindles back.
Stayed 2 nights in Nov 2024

10/10 Excellent

AMANDA

Stayed 3 nights in Nov 2024

10/10 Excellent

Kari

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had an issue with the hot water but they went above and beyond to help with the situation and I was happy with that. Breakfast is always the best here. Biscuits and gravy is my favorite.
Stayed 7 nights in Nov 2024

10/10 Excellent

Nicole

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very clean and quiet. Staff is nice.
Stayed 2 nights in Nov 2024

2/10 Terrible

Katherine

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
No hot water
Hot tub was perfect! The plumbing did not have hot water. Like Luke warm at the most. I was shivering and cold. Crying. The water temperature ruined it for us. Family of 6. Very sad. Would not credit us days or refund. I complained every day and they would act like someone is going to come but no show. Or show, act like they are fixing and leave but it’s still not hot. Barely warm.
Stayed 7 nights in Nov 2024

6/10 Okay

Jose

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
First of all, I am disappointing with this application because when I did the reservation and I request the two beds in the photos they were showing I was going to have bigger place with the balcony and soon as I arrive to the proper hand check in they tell me I was not going to have a balcony. The only they told me there was. I had to decide if I want to be upstairs or downstairs and I decide to have upstairs but it was this proper so duty smell Bad And also I was trying to make coffee the coffee pot don’t work either so I was not happy with the property smell really bad the carpet that was dirty and I was not happy with the staff member the food quality it was OK but the rest of the stuff it was so bad and secure for Family with kids. It was not safe.
Stayed 2 nights in Nov 2024

10/10 Excellent

Nicole

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing & nuce. Property was clean.
Stayed 2 nights in Nov 2024

10/10 Excellent

Curtis

Stayed 1 night in Nov 2024

6/10 Okay

Stephane

Travelled with partner
Liked: Cleanliness, staff & service
Friendly and helpful staff. Hotel could need some renovation.
Stayed 1 night in Nov 2024

8/10 Good

K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2024

6/10 Okay

Phillip

Stayed 3 nights in Oct 2024

2/10 Terrible

Ta'kee

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Water is not hot it’s warm at best the rooms stink
Stayed 2 nights in Nov 2024

6/10 Okay

julie

for the area and price not too bad ,
Stayed 2 nights in Nov 2024

10/10 Excellent

Arik

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk woman Tracy was so kind, I arrived as they were about to close the hot tub and I was sore from my drive and she had them keep the hot tub open an extra half hour and called my room to let me know! 10/10 hospitality
Stayed 1 night in Nov 2024

10/10 Excellent

Rayanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Chris

Stayed 1 night in Oct 2024

10/10 Excellent

Marina

Stayed 1 night in Oct 2024

4/10 Poor

michael

Business traveller
Liked: Staff & service
Stay somewhere else!
I chose this property as I had a last minute business trip in the area and generally have had positive experiences with Best Western owned properties. While the room I stayed in worked for the purposes intended, it SMELLED like gross chemicals and honestly, I wouldn’t stay there again. In retrospect I should have requested a room change but I was exhausted from my work trip and needed to sleep which I had to do under the covers of bedding to avoid the stench.
Stayed 1 night in Oct 2024

2/10 Terrible

Dharmender

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PREDATORY MANAGEMENT/SKETCHY UNSAFE NEIGHBORHOOD
Pictures are very deceiving, by looking at those pics you would believe the location is in a really nice part of town but actually the opposite as it sits right smack in the middle of homeless camps and open air drug markets so be prepared for that when pulling up to their driveway. That’s not a dealbreaker for me but what is a dealbreaker is a rude money hungry staff that does not believe in providing great customer service to keep repeat business coming back but here they believe in getting you for as much as they can as they only plan on using you once. They just lost me as a cusyomer for life over $80. I bet they feel like they just won the lotto with that free $80
Stayed 1 night in Oct 2024

6/10 Okay

Rodney

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Place was okay homeless people room was not up to date nothing special about this place
Stayed 3 nights in Oct 2024

6/10 Okay

Aaron

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The neighborhood is not the greatest and the metal gates around the property made me feel a little safer, but at the same time, uncomfortable because I knew why the gates were needed. Pool hadn’t been cleaned in awhile. But overall good for the cost and clean.
Stayed 1 night in Oct 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here!
The water in the shower was ice cold - when we called front desk about it we were told that sometimes the faucets were backwards- the water was then scalding hot and we couldn’t get it to regulate the temperature. Also the water in the sink dripped out and we couldn’t get any water pressure. The blackout curtains were NOT blackout and we were up at the crack of dawn because the room was so light. When we told front desk about all of this were we just told sorry. We called the manager about this and never received a call back. The room was in poor condition and was in a bad area as we were told by the gas station across the street that car jackings happen all the time and there is a high level of prostitution.
Stayed 1 night in Oct 2024

8/10 Good

carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Dante

Stayed 1 night in Sep 2024