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Hotel Alpine Palace

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Alpine Palace

Front of property
Interior entrance
Couples treatment room(s), sauna, hot tub, steam room, body treatments
Junior Suite, Balcony | View from room
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry
  • Gym
    Gym
  • Hot tub
    Hot tub
  • Pet-friendly
    Pet-friendly

Explore the area

Map
Reiterkogelweg 169, Saalbach-Hinterglemm, Salzburg, 5753
  • Saalbach-Hinterglemm Ski Resort
    1 min walk
  • Reiterkogel Cable Car
    1 min walk
  • Bergfried Ski Lift
    5 min walk

Room options

View all photos for Signature Studio, 1 Double Bed, Courtyard View

Signature Studio, 1 Double Bed, Courtyard View | Living area

Signature Studio, 1 Double Bed, Courtyard View

  • 55 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Suite, 2 Bedrooms, Mountain View

Luxury Suite, 2 Bedrooms, Mountain View

Luxury Suite, 2 Bedrooms, Mountain View

  • 120 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite

Family Suite

Family Suite

  • 100 sq m
  • Mountain view
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Signature Studio, 1 Double Bed, Courtyard View

Signature Studio, 1 Double Bed, Courtyard View | Living area

Signature Studio, 1 Double Bed, Courtyard View

  • Sleeps 2
  • 1 Double Bed

View all photos for Studio

Studio

Studio

  • 80 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Signature Studio, 1 Double Bed, Courtyard View (Schwarz/Weiss)

Signature Studio, 1 Double Bed, Courtyard View (Schwarz/Weiss) | Living area

Signature Studio, 1 Double Bed, Courtyard View (Schwarz/Weiss)

  • 55 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite, Balcony

Junior Suite, Balcony

Junior Suite, Balcony

  • 50 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite (Deluxe)

Junior Suite (Deluxe)

Junior Suite (Deluxe)

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

Deluxe Double Room, Balcony

  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed

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Room
eva,VILLAGE
Pool
Hot tub
Breakfast included
Spa
4.6 out of 5, Wonderful, (36)
The price is €395
for 1 night
includes taxes & fees
5 Dec - 6 Dec
eva,VILLAGE

About this property

Hotel Alpine Palace

Luxurious ski hotel with ski-in/ski-out access
Ski into Hotel Alpine Palace, where you can enjoy a drink at the bar/lounge and comforts including an indoor pool and a full-service spa.
Hotel Alpine Palace offers 82 accommodations with minibars and safes. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. A pillow menu is available. Televisions come with pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and bidets.

This Saalbach-Hinterglemm hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

An outdoor tennis court and an indoor tennis court are featured at the hotel. 2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include ski-in/ski-out access, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Alpine Palace has 5 treatment rooms including rooms for couples. Services include sports massages, Thai massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

During your stay at Hotel Alpine Palace, you're just a quick walk from Saalbach-Hinterglemm Ski Resort. Free breakfast, free WiFi in public areas, and 2 outdoor pools are available. This property offers pet-friendly amenities like food and water bowls.
  • Free local cuisine breakfast served daily
  • Free WiFi
  • Enjoy a bite to eat at one of the 7 restaurants
  • Valet parking available for a fee
  • Take a swim in the indoor and 2 outdoor pools or soak in the spa tub
  • Treat yourself to manicures and pedicures, body scrubs, or facials at Alpine Palace
  • Services include babysitting, a free kid's club, and dry cleaning/laundry
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • Steps from Saalbach-Hinterglemm Ski Resort and Pinzgauer Saalachtal
  • Airport, train station, and local-area shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
During the winter, enjoy onsite recreation like downhill skiing, cross-country skiing, and snowboarding and return when the snow melts for archery and volleyball. After a day on the slopes, indulge in a treatment at the full-service spa, soothe your muscles in the spa tub, or take an invigorating swim in one of the 2 outdoor swimming pools. Conveniences like ski storage, skiing lessons, and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. At the end of the day, order après-ski drinks at the hotel's bar.

There are 7 restaurants on site. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers an indoor pool, a complimentary children's club, and an indoor tennis court. You'll have access to the indoor pool, outdoor pool, and health club at a partner property. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Saalbach-Hinterglemm hotel.

Guests are served free local cuisine breakfast daily from 7:30 AM to 11:00 AM.
Bürgerstube - This theme restaurant serves dinner only.
Red Oyster - This theme restaurant specializes in local cuisine and serves dinner only. Open daily.
Rauchkuchl - This theme restaurant specializes in local cuisine and serves dinner only. Open daily.
Arte Vinum - This diner specializes in international cuisine and serves dinner only. Reservations are required. Open select days.
Skimuseum - This theme restaurant serves dinner only. Reservations are required. Open daily.
24-hour room service is available.

Languages

English, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Valet parking on site (EUR 25 per day)
  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge)
  • Return train station shuttle (surcharge)
  • Limo/town car service

Food and drink

  • Free local cuisine breakfast available daily 7:30 AM–11:00 AM
  • 7 restaurants
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Bürgerstube
  • Red Oyster
  • Rauchkuchl
  • Arte Vinum
  • Skimuseum

Things to do

  • 2 outdoor pools
  • Access to nearby health club
  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Fitness classes
  • Arcade/games room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Cross-country skiing
  • Downhill skiing
  • Fitness centre
  • Full-service spa
  • Helicopter/aeroplane tours
  • Indoor pool
  • Indoor tennis court
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Snowboarding
  • A hot tub
  • Steam room

Family friendly

  • 2 outdoor pools
  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Arcade/games room
  • Babysitting (surcharge)
  • Free children's club
  • Free supervised childcare
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Mini golf
  • Playground

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Library

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski equipment hire
  • Ski-in/ski-out access
  • Skiing lessons
  • Ski passes
  • Ski storage
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (5059 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Pool sunloungers
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Handrails in stairwells

More

  • Designated smoking areas
  • Fireplace in reception

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Films for purchase
  • TV

Food and drink

  • Free bottled water
  • Minibar

More

  • Children's slippers
  • Desk
  • Individually decorated
  • Individually furnished
  • Local maps
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The property is closed between April 1 and June 20.

Access methods

Staffed front desk

Pets

  • Pets: EUR 35 per accommodation (varies based on length of stay)
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 65 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 15 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 500 per vehicle (roundtrip, maximum occupancy 6)
  • Valet parking fee: EUR 25 per day
  • Pet fee: EUR 35 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Rollaway bed fee: EUR 65 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Apple Pay
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Hotel Alpine Palace offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests will receive an email 72 hours before arrival with check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Property Registration Number 50618-000169-2020

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National rating

Hotelstars Union assigns an official star rating for properties in Austria. This property is rated 5 stars.

Property is also known as

Alpine Palace Hotel Saalbach-Hinterglemm
Alpine Palace Hotel
Alpine Palace New Balance Luxus Resort Saalbach-Hinterglemm
Alpine Palace New Balance Luxus Saalbach-Hinterglemm
Alpine Palace Saalbach-Hinterglemm
Alpine Palace
The Alpine Palace
Hotel Alpine Palace Hotel
Hotel Alpine Palace Saalbach-Hinterglemm
Hotel Alpine Palace Hotel Saalbach-Hinterglemm

Hotel Alpine Palace Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 19 out of 29 reviews" "
Rating 8 - Good. 6 out of 29 reviews" "
Rating 6 - Okay. 3 out of 29 reviews" "
Rating 4 - Poor. 1 out of 29 reviews" "
Rating 2 - Terrible. 0 out of 29 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Otto

Travelled with group
Liked: Amenities
Disliked: Cleanliness, staff & service
The deluxe hotel room was not clean and the furniture worn out. After having dinner at the restaurant I got stomack infection. The spa was nice but the hot tub was out of order. Staff very unfriendly. Can not recommend.
Stayed 6 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and nice views but there are no air conditioning in the hotel
Stayed 2 nights in Jul 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Great hotel and wonderful food. Our waiter Fabian was a star
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alpine Palace stay February 2018
Beautiful hotel next door to one of the main ski lifts. Food was excellent and room was nice too. Would recommend.
Stayed 7 nights in Feb 2018

8/10 Good

SP, England

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
5* facilities but 1* experience
Lovely hotel, well located in Hinterglemm. Staff not interested in providing any sort of customer service. The worst is the reception team who all seem extremely unhappy that customers are approaching them for information. We were provided with no information when we checked in and so expected information about meal times (we were half board) ski room location (we were on a skiing holiday), spa etc to be in the room. There was no information except a printed sales brochure from the website. The staff serving in the restaurant had to be prompted to provide their service. Even though they saw you coming in, they ignored you. The restaurant is huge, extremely noisy and you feel as though you are sitting in a work canteen. A singer performing at the hotel one evening during our stay described it as the most informal 5* he had ever worked in and praised the staff. He obviously hadn't stayed there. The staff at Woods bar are openly serving the wrong drinks to customers and then passing the drink to other members of staff for them to take into the back - we expected to drink them. Our room was superb, we had a junior suite and the views were stunning. This was the only thing that prevented us from checking out. This hotel has all the trappings of a 5* hotel but it is huge and so for those expecting a more personalised 5* experience this is not for you. It needs a serious change to the way it is managed and its customer service regime in our experience.
Stayed 5 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Everything was great but WiFi could be a lot better. Definitely would recommend this hotel and would come back in the future.

10/10 Excellent

Abdul Aziz, Saalbach Hinterglem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing stay
wonderful hotel with a nice surroundings and a lot of activities

10/10 Excellent

Abdul Aziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
It was a very good experience to stay in this hotel and try the activities in the surrounding area, and we really enjoyed the romantic room

10/10 Excellent

yousef HD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven on earth
Their is no word to describe the this place It is out of this world The nature is absolutely awesome The air is fresh Food,location,staff more than excellent

10/10 Excellent

John, Qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay Great Facility
Hotel was great! Even with our 130 am check in we enjoyed a much needed glass of champagne. Hotel is fantastic for families, couples, and those with pets. If you choose you can spend your entire stay busy with the many facility ammenties. With the Goat Stall just up the ski slope we can ski home shower change and hit the apres into the evening. The outdoor pool is great and the spa is wonderful. Breakfast is REALLY good and the staff including Michael and Dominic are really attentive.

10/10 Excellent

Liselotte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk
Skønt hotel med et meget højt serviceniveau og smilende, søde og hjælpsomme medarbejdere overalt. Fine store værelser, hvor man kun mangler aircondition. Fint pool- og saunaområde, både udendørs og indendørs. Dejligt med Joker Card, der giver fri adgang til alle lifter i området og meget mere. Super smukt område, der er velegnet til vandring og mountainbiking.
Stayed 7 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Godt hotel med fin beliggenhed.
Fint hotel, god beliggenhed, fin morgenmad. God dobbeltseng, mindre god sofa seng. Fin rengøring, men havde glemt at tømme en skraldespand. Varm dag=varmt værelse. God plads.
Stayed 3 nights in Jul 2024

10/10 Excellent

Bjarke, Virum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with our 3 children. Room, spa and restaurant was really good. Highly recommend this hotel. Also for mountainbikers who want to experience rhe bike area
Stayed 5 nights in Jul 2024

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Samet

Stayed 1 night in Aug 2022

10/10 Excellent

Gerald

Stayed 7 nights in Aug 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Poor service.
Stayed 4 nights in Aug 2021

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Schöner Kurzurlaub!
Ich bin beruflich viel in verschiedensten Hotels unterwegs. Aber dieser Aufenthalt war in jeder Hinsicht fantastisch! Kann ich nur bestens weiterempfehlen.
Stayed 3 nights in Sep 2020

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

Morten

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

8/10 Good

thorsten

Liked: Cleanliness, property conditions & facilities, room comfort
Ein tolles hotel, mit schwachem service. es fehlen die kleinigkeiten, die man in einem so exclusiven hotel erwartet. das hotel befindet sich in privatbesitz, doch man weiß nicht, wer sie sind und erkundigen sich nicht. das hotel ist geschmackvoll eingerichtet und das essen ist sehr gut!
Stayed 7 nights in Dec 2018

8/10 Good

TAIICHIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Sandra, Erlangen, Bayern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traumhotel
Meine Cousine und ich haben unseren Wellness Urlaub sehr genossen! Wir waren rundum zufrieden, es war wirklich ein perfekter Aufenthalt
Stayed 3 nights in Jun 2018

10/10 Excellent

Børge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort