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Utuhina Hot Springs Lodge

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Utuhina Hot Springs Lodge

TV
Outdoor pool
TV
Free WiFi
Exterior

Reviews

6.4 out of 10

Popular amenities

  • Pool
    Pool
  • Laundry
    Laundry
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
99 Lake Road, Rotorua, 3010
  • Kuirau Park
    1 min walk
  • Rotorua Hospital
    8 min walk
  • Eat Street
    15 min walk
  • Rotorua (ROT-Rotorua Regional)
    16 min drive

Room options

Family Suite, Multiple Bedrooms, Non Smoking, Kitchen (3+bed room family cottage)

  • 30 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

Standard Suite, 2 Bedrooms, Non Smoking, Kitchen (2+ bed room cottage)

  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Standard Suite, Multiple Bedrooms, Non Smoking, Shared Bathroom (Lodge (2 stories house))

  • 30 sq m
  • Sleeps 14
  • 11 Twin Beds

Economy Studio, Non Smoking

  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

Standard Suite, 1 Bedroom, Non Smoking, Kitchen (1+ bed room cottage 5)

  • 20 sq m
  • Sleeps 6
  • 4 Twin Beds and 1 Double Bed

Standard Suite, Multiple Bedrooms, Non Smoking, Kitchen (House)

  • 30 sq m
  • Sleeps 15
  • 9 Twin Beds

Standard Studio, Non Smoking (unit 2)

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

Family Suite, 2 Bedrooms, Non Smoking, Kitchen (2+ bed room family home)

  • 25 sq m
  • Sleeps 7
  • 2 Double Beds and 3 Twin Beds

Standard Studio, Non Smoking, Kitchenette (Hunter Studio)

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

Standard Studio, Non Smoking, Kitchenette (River view studio)

  • 20 sq m
  • River view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About this property

Utuhina Hot Springs Lodge

Lodge with free parking, near Polynesian Spa
This smoke-free lodge features an outdoor pool, a sauna, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Other amenities include tour/ticket assistance and barbecue grills. Housekeeping is not available.
Utuhina Hot Springs Lodge offers 14 accommodations with coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves.

This Rotorua lodge provides complimentary wireless Internet access. Cable television is provided.

Recreational amenities at the lodge include an outdoor pool and a sauna.
During your stay at Utuhina Hot Springs Lodge, you're just a quick walk from Kuirau Park. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.
  • Free WiFi
  • Free self parking
  • Take a swim in the outdoor pool
  • Services include tour or ticket assistance
  • Onsite recreation includes a sauna
  • Just a 3-minute drive from Polynesian Spa and a few minutes from Skyline Rotorua
Utuhina Hot Springs Lodge offers its guests an outdoor pool and a sauna. WiFi is free in public spaces. Barbecue grills, tour/ticket assistance, and laundry facilities are also featured at Utuhina Hot Springs Lodge. Self parking is free.

This Rotorua lodge is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Things to do

  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge

Guest services

  • Front desk (limited hours)
  • Laundry facilities
  • No housekeeping
  • Tour/ticket assistance

Outdoors

  • BBQ grill(s)

More

  • Smoke-free property

Room amenities

Bathroom

  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 8 PM

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open daily from 2 PM - 8 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
The front desk at this property is open daily from 2 PM - 8 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Utuhina Hot Springs Lodge Rotorua
Utuhina Hot Springs Lodge
Utuhina Hot Springs Rotorua
Utuhina Hot Springs
Utuhina Hot Springs Hotel Rotorua
Utuhina Hot Springs
Utuhina Hot Springs Lodge Lodge
Utuhina Hot Springs Lodge Rotorua
Utuhina Hot Springs Lodge Lodge Rotorua

Utuhina Hot Springs Lodge Reviews

Reviews

6.4
Rating 10 - Excellent. 86 out of 660 reviews" "
Rating 8 - Good. 187 out of 660 reviews" "
Rating 6 - Okay. 188 out of 660 reviews" "
Rating 4 - Poor. 120 out of 660 reviews" "
Rating 2 - Terrible. 79 out of 660 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice and big. Shelves under bathroom sink need a thorough clean and behind the radiator was quite dusty (I’m asthmatic) but other than that the room was great. The water gets really really hot in the shower but I imagine that the water in the hot springs heats the showers so just something to be aware of especially if you have a baby or young child with you.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The hot pool was just lovely and the room was very clean and tidy with some lovely curtains, linen and blankets. Unfortunately there are quite a few areas of disrepear in the room which could do with some fixing. Also perhpas looking into ensuring emergency meeting area informaiton is available in the room.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stay.
Wouldn’t stay there again because of the long term residents on the property which made our group feel unsafe. Wifi was advertised but it didn’t reach our area which was a problem for international travelers. Front desk were accommodating by giving us credit to top up data on the one NZ phone we had which was great. Would be a great cheap place to stay for 10+ people if it was a safer area.
Stayed 1 night in Aug 2019

8/10 Good

Raja, Auckland

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were late to check in and staff was very accommodative. Much appreciated. Price for the stay was cheap and we know it comes with the tag. We got a bigger house instead of two rooms we actually booked. The house was untidy, had cockroaches. There was no hot water in the night from the point we checked in and came next morning. Heaters did not work, so gave us coupe of portable heaters. Overall, we were disappointed.
Stayed 1 night in Aug 2019

2/10 Terrible

Jo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst unexpected experience!!! The place was not clean at all, rubbish wasn’t cleared from the room, dirty bedspread, mouldy cupboard with cockroaches roaming, toilets closet really dirty with poo. I had to find another motel to stay as we couldn’t stand the uncleanliness. The lady at the site mentioned about refunding the amount which we haven’t received even after a week nor any further communication from their side.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
It was good value for money. The staff were friendly. The bed and shower were good, the two essentials I required for the night. The room was warm. Tea and coffee were provided along with a jug to boil the water. Unfortunately there were no cups.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

shailesh

Liked: Cleanliness, staff & service
Friendly staff, excellent location, linen clean, TV fiddly, shower needs attention
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The cockroaches the alcoholics the late night arguing
Stayed 2 nights in Aug 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Loved the hot pool.. was the only highlight of our stay here.. Motel has great potential but is unfortunately run down & requires renovation & a lot of maintanance..
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Price was right. But the place was under construction and work started early morning with power tools right next to the door. Old building so i guess it was just ok.
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had 4 toilet rolls for 11 people over 3 days. Advertised with wifi and sky. None. Wifi was only in one villa. Cold. Had 2 five bar oil heaters to heat a 2 storey. Internal heating was not connected.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Timothy

Liked: Staff & service
Stayed 1 night in Jul 2019

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MarkWest
Always great to enjoy natural pools
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
To make sure sheets and bed linen are clean. We had blood on our pillow cases,and insects and ae cockroach in our bed. Used Sanitary pads and underwear by the heated pool.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was a great place stay. Close to the city centre and amenities. The hostess was very friendly and helpful. We will be back for sure.
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Its ok value for money. Bed was good. I enjoy the outdoor pool but this motel is well past its use by date. Manageress was pleasant.
Stayed 1 night in Jun 2019

6/10 Okay

Te

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Very good location, very friendly, informative staff
Stayed 3 nights in Jun 2019

2/10 Terrible

Disappointed

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Toilet wouldnt stop flushing, the building was on a lean, light switch above bed was sparking and a fighting and screaming took place in the room next to us.. wont be back!
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the feel of the property. Many say it’s a hole. I say not. I have been back again and will keep going back. A little TLC could be had. But adds to the character. And the helpful service staff make you over look this.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Instalações antigas e precisando de uma reforma, Organização e Limpeza aceitável, ponto positivo fica para a smartv que me permitiu assistir o Netflix !
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property should be shut down. The worst part was the attitude of the female manager. Abusive to her partner and rude to customers. Premises disgusting. Room dirty. No milk. No carpark for me. Only one towel for two people. Shower didnt work. Refused to swap our room. Could hear yelling and loud traffic most of the night. Stayed one night of two booked only because we arrived to late to book elsewhere. Actually felt unsafe. Truly a harrowing experience and Im generally pretty easy to please.
Stayed 2 nights in May 2019