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Rotorua Citizens Club

2.5 star property

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Photo gallery for Rotorua Citizens Club

Standard Double or Twin Room, 1 Bedroom, Non Smoking (Twin Room-Queen)
Front of property
Coffee and/or coffee maker
Laundry room
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
1146 Rangiuru Street, Rotorua, 3010
  • Eat Street
    ‪3 min walk‬
  • Kuirau Park
    ‪4 min walk‬
  • Rotorua Night Market
    ‪4 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪13 min drive‬

Room options

View all photos for Standard Room, Non Smoking, Shared Bathroom (Twin-Single)

Coffee and/or coffee maker

Standard Room, Non Smoking, Shared Bathroom (Twin-Single)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double or Twin Room, 1 Bedroom, Non Smoking (Twin Room-Queen)

Standard Double or Twin Room, 1 Bedroom, Non Smoking (Twin Room-Queen)

Standard Double or Twin Room, 1 Bedroom, Non Smoking (Twin Room-Queen)

  • Sleeps 2
  • 2 Twin Beds OR 2 Queen Beds

View all photos for Standard Studio, Non Smoking

Soundproofing, free WiFi, bed sheets

Standard Studio, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Non Smoking (Twin-Family)

Soundproofing, free WiFi, bed sheets

Family Room, Non Smoking (Twin-Family)

  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Room, Non Smoking (Twin-Four Singles)

Standard Room, Non Smoking (Twin-Four Singles)

Standard Room, Non Smoking (Twin-Four Singles)

  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Room, Non Smoking (Single)

Coffee and/or coffee maker

Standard Room, Non Smoking (Single)

  • Sleeps 1
  • 1 Twin Bed

View all photos for Dorm Room, Non Smoking, Shared Bathroom (Double Bed)

Dorm Room, Non Smoking, Shared Bathroom (Double Bed)

Dorm Room, Non Smoking, Shared Bathroom (Double Bed)

  • Sleeps 10
  • 4 Twin Beds

View all photos for Dorm Room, Non-Smoking, Shared Bathroom (Single Bed)

Dorm Room, Non-Smoking, Shared Bathroom (Single Bed)

Dorm Room, Non-Smoking, Shared Bathroom (Single Bed)

  • Sleeps 7
  • 1 Twin Bed OR 7 Twin Beds

Similar properties

Reception

Marsden Stay Rotorua

  • Parking included
  • Free WiFi
  • Housekeeping
3.4 out of 5, (126)
The price is €79
for 1 room
includes taxes & fees
18 Mar - 19 Mar
Marsden Stay Rotorua

About this property

Rotorua Citizens Club

Hotel with free parking, near Polynesian Spa
This smoke-free hotel features a restaurant, a bar/lounge, and laundry facilities. Free WiFi in public areas, free self parking, and a free manager's reception are also provided. Other amenities include ATM/banking services and a banquet hall.
Rotorua Citizens Club offers 15 accommodations. Cable television is provided. This Rotorua hotel provides complimentary wireless Internet access. Guests can make use of the in-room refrigerators and coffee/tea makers. Housekeeping is provided daily.
During your stay at Rotorua Citizens Club, you're just a quick walk from Eat Street. You'll find features like free WiFi in public areas, free self parking, and a free manager's reception.
  • Free WiFi
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Amenities include laundry facilities, an elevator, and an ATM
  • Just a 2-minute drive from Polynesian Spa and 6 minutes from Skyline Rotorua
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Rotorua Citizens Club also features laundry facilities, an ATM, and an elevator. Self parking is free.

This Rotorua hotel is smoke free.

The hotel hosts a free manager's reception daily.
Rotorua Citizens Club - This bar serves lunch and dinner. Guests can enjoy drinks at the bar.
A hosted evening meal is available for a surcharge on weekdays.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Hosted evening meal available on weekdays for a fee of NZD 25.00

Restaurants on site

  • Rotorua Citizens Club

Things to do

  • Billiards/pool table

Family friendly

  • Laundry facilities
  • Fridge
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Soundproofing

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: NZD 20.00
Late check-in subject to availability
Late check-in fee: NZD 20.00 for check-in between 10:30 AM and 12:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: NZD 20.00

Special check-in instructions

The front desk is open daily from 9:00 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from March 10 2025 to March 11 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Dining venue(s)
  • Front desk
  • Guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 15.0 per night.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: NZD 20.00 (subject to availability)
  • Late check-in fee: NZD 20.00 for check-in between 10:30 AM and 12:30 PM
  • Late check-out fee: NZD 20.00 (subject to availability)
  • Rollaway bed fee: NZD 15.0 per night
  • Hosted evening meal: NZD 25.00

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards
The front desk at this property is open daily from 9:00 AM - 10 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Rotorua Citizens Club Hotel
Citizens Club Hotel
Rotorua Citizens Club
Rotorua Citizens Club Hotel
Rotorua Citizens Club Rotorua
Rotorua Citizens Club Hotel Rotorua

Rotorua Citizens Club Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 198 out of 550 reviews
Rating 8 - Good. 237 out of 550 reviews
Rating 6 - Okay. 71 out of 550 reviews
Rating 4 - Poor. 25 out of 550 reviews
Rating 2 - Terrible. 19 out of 550 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Mark

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ceiling fan doesn’t work so will be hot in the summer
Stayed 5 nights in Nov 2024

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Maureen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Greeted by the lovely Zita! She showed us around & how to get in & out of our room. So handy to Eat Street & Sir Howard Morrison Entertainment Ctr, parking a breeze & free! Lovely wairua at this place, we will be back one day. Good price, no frills, clean & tidy.. it was perfect for us! Thank you M & M from Ruakaka Northland
Stayed 1 night in Nov 2024

8/10 Good

Millicent

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Shynoob

Travelled with family and small children
Liked: Amenities
good experience
Stayed 1 night in Nov 2024

8/10 Good

Joanne

Stayed 2 nights in Oct 2024

2/10 Terrible

Lance

Its very hot and the Fan is very slow
Stayed 2 nights in Oct 2024

10/10 Excellent

Terry Henderson Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
We liked it.
Stayed 1 night in Sep 2024

2/10 Terrible

Nitish

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Will not recommend as this property is not well maintained for accomodation. The only thing which was positive about this property was provided parking and convenient as located in central location.
Stayed 1 night in Jun 2024

6/10 Okay

MARIA JESUS

Liked: Cleanliness
Stayed 2 nights in Jun 2024

8/10 Good

Alvin

Travelled with partner
Liked: Amenities
Good place to stay
Stayed 1 night in Jun 2024

10/10 Excellent

Fred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value at a great price
Stayed 1 night in Jun 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Janet

Liked: Cleanliness
This is on top of a private club so expect late noise. Also the rooms need to be cleaner
Stayed 3 nights in May 2024

4/10 Poor

Jeffrey

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The room they put is in was directly over the bar area downstairs. They failed to mention upon check in that they would be having a live band donlwnstairs playing until midnight. The stage was directly beneath our room so absolutely no sleep was had until after midnight.
Stayed 1 night in Apr 2024

6/10 Okay

Steph

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very average
Stayed 1 night in Apr 2024

8/10 Good

ANKIT

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Mar 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in good. Got a hand with my bags as room upstairs. Room tidy.
Stayed 4 nights in Mar 2024

8/10 Good

Scot

Liked: Cleanliness, staff & service
There was no breakfasts available unless they have big booking as limited kitchen staff.
Stayed 2 nights in Mar 2024

2/10 Terrible

Christine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This accommodation is advertised as a 'club', however it is not like any club in Australia but more of a pub. How it managed to get an 8/10 rating I have no idea. The entry is located around the back, reception was unmanned, check-in was via pressing a button and waiting for bar staff to let you through locked doors that open onto pool table area with many men staring as you enter. The worst aspect was the smell and the carpet that you stick to. Fortunately I requested to view the room prior to check-in. It was not for me. I couldn't see myself putting up with the smell for four nights. The rooms are so dated that all the cleaning in the world wouldn't make a difference. Whilst searching on my phone for alternative accommodation I was abused by reception staff and 'told' that I had to stay or be financially penalised. So patronising to a potential guest (62 yr old woman). If you want cheap this is it.
Stayed 4 nights in Feb 2024

2/10 Terrible

Susan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience couldn’t even check in. Messaged our arrival time of 6pm. When arrived called the number on the door multiple times and had Expedia call. No one answered. Finally had to rent an Airbnb last minute. Still haven’t received my money back. No communication on check in or that the building is closed on Monday when I messaged about check in. Expedia is no help and despite also calling said they wouldn’t give me my money back. Didn’t see the inside but looked pretty crappy from the outside. If want to be stranded with no cell service in the rain trying to figure out a new place to stay can try on here. Otherwise would definitely avoid.

8/10 Good

Penny

Liked: Cleanliness, property conditions & facilities
All good
Stayed 1 night in Feb 2024

8/10 Good

Shanei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Tegan

Stayed 4 nights in Feb 2024