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AWA Hotel

4.0 star property

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Photo gallery for AWA Hotel

Premium bedding, down duvets, in-room safe, individually decorated
Rainfall showerhead, free toiletries, hair dryer, towels
Rainfall showerhead, free toiletries, hair dryer, towels
Grand Triple Room
Exterior

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Laundry
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
2 Kawaha Point Rd, Rotorua, Bay of Plenty, 3015
  • Skyline Rotorua
    ‪7 min walk‬
  • Rainbow Springs Kiwi Wildlife Park
    ‪9 min walk‬
  • Mitai Maori Village
    ‪9 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪19 min drive‬

Room options

View all photos for Superior Double Room

Premium bedding, down duvets, in-room safe, individually decorated

Superior Double Room

  • 28 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Twin Room

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Triple Room

Premium bedding, down duvets, in-room safe, individually decorated

Superior Triple Room

  • 37 sq m
  • Sleeps 7
  • 3 Double Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Triple Room

Deluxe Triple Room

Deluxe Triple Room

  • 33 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 Double Bed

View all photos for Triple Room

Premium bedding, down duvets, in-room safe, individually decorated

Triple Room

  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Large Twin Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Luxury Triple Room

Premium bedding, down duvets, in-room safe, individually decorated

Luxury Triple Room

  • 33 sq m
  • Sleeps 7
  • 3 Double Beds and 1 Large Twin Sofa Bed

View all photos for Twin Room

Premium bedding, down duvets, in-room safe, individually decorated

Twin Room

  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Large Twin Bed

View all photos for Grand Triple Room

Grand Triple Room

Grand Triple Room

  • 31 sq m
  • Sleeps 6
  • 3 Double Beds

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About this property

AWA Hotel

Hot springs Rotorua hotel connected to a shopping center, a quick walk to Skyline Rotorua
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this hotel. Self parking is free. Additionally, laundry facilities, a garden, and a banquet hall are onsite. Housekeeping is available once per stay.
AWA Hotel offers 78 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. A pillow menu is available. 43-inch LED televisions come with premium digital channels, first-run movies, and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs. Housekeeping is provided once per stay.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at AWA Hotel. During your stay, you'll be connected to a shopping center, and just a quick walk from Skyline Rotorua. Free self parking, a restaurant, and a bar are available.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Continental breakfast served daily for a fee
  • Amenities include laundry facilities and an elevator
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of Skyline Rotorua and Mitai Maori Village
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. AWA Hotel also features a garden, laundry facilities, and an elevator. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Rotorua hotel.

For a fee, guests can enjoy continental breakfast daily from 7:30 AM to 9:00 AM.
AWA Hotel has a restaurant on site.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee daily 7:30 AM–9:00 AM: NZD 23 for adults and NZD 20 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar

Things to do

  • Bike parking
  • Bike storage
  • Designer shops

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift

Guest services

  • Front desk (limited hours)
  • Housekeeping (once per stay)
  • Laundry facilities

Outdoors

  • Garden
  • Nature reserve

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 900
  • Fixed shower seat
  • Grab bar in shower
  • Shower grab bar height (centimetres): 800
  • Hand-held shower head
  • Height-adjustable showerhead
  • Sign language-capable staff
  • Smooth flooring in room
  • Step-free path to entrance
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible dressing table height (centimetres): 700
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet
  • Heating
  • Pillow menu
  • Premium bedding

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 43-inch LED TV
  • Digital channels
  • First-run films
  • Films for purchase
  • Premium channels
  • Streaming services

More

  • Desk
  • Desk chair
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in fee: NZD 20 for check-in between midnight and 7:00 AM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 2:00 AM
Front desk staffed during limited hours
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 50.0 per day.
  • Cribs (infant beds) are available for NZD 50.0 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately NZD 23 for adults and NZD 20 for children
  • Late check-in fee: NZD 20 for check-in between midnight and 7:00 AM
  • Crib (infant bed) fee: NZD 50.0 per day
  • Rollaway bed fee: NZD 50.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
The front desk at this property is open daily from 7:00 AM - 2:00 AM.
Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

AWA Hotel Hotel
AWA Hotel Rotorua
AWA Hotel Hotel Rotorua

AWA Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 88 out of 211 reviews
Rating 8 - Good. 63 out of 211 reviews
Rating 6 - Okay. 31 out of 211 reviews
Rating 4 - Poor. 18 out of 211 reviews
Rating 2 - Terrible. 11 out of 211 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Andrea

Liked: Cleanliness
Stayed 1 night in Nov 2024

10/10 Excellent

Ane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really easy to get around. Room was great and spacious.
Stayed 1 night in Nov 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay... Nice little hotel, clean and well kept... Friendly staff and no-hassle check in... On-site parking is free, free wifi... On-site restaurant and breakfast buffet... Easy walk to several local attractions, short drive to several others... Just on the edge of town, close to many dining and shopping options... Comfortable and quiet room...
Stayed 3 nights in Nov 2024

8/10 Good

Averill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Needs more parking space
Stayed 2 nights in Nov 2024

8/10 Good

Maharaia

Liked: Cleanliness
Excellent location for what I had to do and where i had to be .
Stayed 1 night in Nov 2024

10/10 Excellent

Source

Liked: Cleanliness, staff & service, property conditions & facilities
Maybe need a big fridge..
Stayed 2 nights in Nov 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Maggi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and out. They lock doors after hours but you can get in a side entrance.
Stayed 1 night in Oct 2024

6/10 Okay

Sharon

Liked: Cleanliness
Very noisy when we arrived with small children running around. Once everyone settled down for the night it was nice & quiet.
Stayed 1 night in Oct 2024

10/10 Excellent

Andy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, affordable and convenient
Stayed 1 night in Oct 2024

8/10 Good

VIR

Business traveller
Value for money
Stayed 1 night in Oct 2024

10/10 Excellent

Kristin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I read very mixed views about this property. Im pleased to say we had no issues and enjoyed our stay. Rooms were refreshed and modern, clean and tidy. We even enjoyed a lazy massage in the chairs at reception.
Stayed 1 night in Oct 2024

2/10 Terrible

Keng Keong

Disliked: Cleanliness, staff & service, room comfort
Worse hotel ever in New Zealand
The hotel was terrible. We had problems checking in as they did not have any records of our checkin. We have to come back to the hotel after our meals and we had to drive to and fro. The bed is like a jigsaw puzzle and it is too soft. There is basically no make up of rooms. We asked for make up of rooms but the bed is undone, there is no replacement of towers and worse of all, they replace wrongly the shampoo with bathing liquids.
Stayed 2 nights in Oct 2024

10/10 Excellent

Frankie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Place was really clean and tidy. Staff were helpful, but didn’t seem sure about where things were eg towels. Parking was also an issue at nighttime. Restaurant seemed closed too. Overall a good stay, comfortable and clean Easy walkable distance to the skyline too! 15 min drive to every location you would want to go
Stayed 3 nights in Oct 2024

8/10 Good

Hannah-Maria

Liked: Cleanliness, staff & service, property conditions & facilities
The owners are non English speaking but do make the effort to communicate well with you. The room was comfortable
Stayed 4 nights in Oct 2024

6/10 Okay

Tala

Travelled with family and small children
Disliked: Staff & service, amenities
Rooms were not cleaned daily. No flannels and beds only had 1 sheet to cover mattresses with just a duvet. Booked a deluxe double room whichwas average.
Stayed 3 nights in Sep 2024

4/10 Poor

Kahurangi

Travelled with family
Disliked: Staff & service, amenities
Put your PHONE DOWN and get your EYES OFF the computer to welcome people and just ask guests if they are ok as they walk past your desk. The main front door was locked for a period of time leaving two of us waiting outside. It put the person at reception out when I asked if the food I paid for from the restaurant could be brought up to my room. Where is your manaakitanga (hospitality)? This was my 4th stay and sadly; I won't be going back :(
Stayed 2 nights in Oct 2024

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awa hotel is a great choice if you travel to Rotorua.It is located at the gateway of Rotorua.No traffic to be worried.Right across the skyline.Walkable.It is also easy access to Mitai Maori Village.The hotel have 3 meals options. Food was delicious.The room spacious and comfortable.Very clean.Many choices for families.The best choice for you in Rotorua.
Stayed 1 night in Sep 2024

2/10 Terrible

Bhavik

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
We stayed for 2 nights and our stay was included with breakfast. Checked in late at around 9pm. I was asked to pay $50 deposit at the time of check in despite paying in full for the total stay via credit card at the time of check in. I was advised that $50 will be refunded to you on the day of check out. It has been more than 48 hours and i still have not received refund. By the way i was never informed at the time of booking that they do charge deposit as well. On Saturday morning we were given buffet breakfast which was fine. We were advised that on Sunday morning the breakfast will be anything from their menu. When we went for a breakfast on Sunday we got told that we can only order two items from the menu as they can’t make anything else. Very poor communication and coordination. We were only allowed to choose from bacon and egg and omelet. My wife was a vegetarian and there were no options from their menu that we were allowed to order despite paying extra for the breakfast. We requested the staff that if we could do few hours late check out as it was a Sunday and since we did do late check in, we were hoping that they can understand us. But, no, instead they asked us to pay extra money for 2 hours of late check out. Upon requesting few times to try and understand our situation they kept not listening to us and said my boss said to charge. The front staff has language barrier and difficult to understand customers point of view. I think their hotel is 1 star. Avoid it.
Stayed 2 nights in Sep 2024

4/10 Poor

Darren

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
Feels like it quotes a new hotel and so the rooms were nice and clean and fresh. But once this place gets a little old- it wont have much going for it. You get what you pay for after all. It was an inexpensive nightly rate and it was a cheap feeling place. The two main problems for me was that the rooms was just too hot. People had chairs propping open the doors to the hallway to get cool air in. I did the same. But that bit made it very noisy. The room had a thermostat - but heaven know why - because the reductionist told that it doesn’t control anything. “The temperature of all rooms is centrally controlled and cannot be adjusted”. Meanwhile everyone was overheating. Terrible service, pointless setup in a new hotel! Said problem - I’m assuming it’s wooden built rather than concrete. It’s just plain noisy. Can hear people walking around on the floor above. From 530am people readying to leave / not much chance of sleep after that. I won’t be staying again.
Stayed 1 night in Aug 2024

10/10 Excellent

Sam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, helpful staff with clean rooms. Staff let us borrow umbrellas to use on the tree canopy walk when it was raining at no charge
Stayed 2 nights in Aug 2024

10/10 Excellent

Frankie

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities
My second time staying here and won’t be my last! Very comfortable beds, bedding and towels are clean. Really nice environment I feel comfortable here.
Stayed 1 night in Aug 2024

8/10 Good

Sunny

Stayed 1 night in Apr 2024