Since there is no reception, one has to call the booking responsible at arrival. A woman will then let you in and give you keys and such. The problem is she doesn't speak english at all, which is quite frustrating! We were close to giving up. The standard is not as it seems in the pictures, but ok. You get used to it over time, and ignore it completally as you will spending much of your time in the beautiful city! The aircondition didn't work properly in our room, pillows and sheets clean, but duvet somewhat stained so we found another cover for that. Breakfast is simple: capuccino, juice, rusk and a bun.