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Hotel on Monroe, BW Signature Collection

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel on Monroe, BW Signature Collection

Bar (on property)
Egyptian cotton sheets, premium bedding, pillow-top beds
Exterior
Reception
Shower, hydromassage showerhead, designer toiletries, hair dryer

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Air conditioning
  • Free WiFi
  • Parking included

Explore the area

Map
2323 Monroe Avenue, Rochester, NY, 14618
  • Park Avenue
    4 min drive
  • Char Broil Restaurant
    4 min walk
  • Rochester Bus Station
    7 min drive
  • Rochester, NY (ROC-Greater Rochester Intl.)
    11 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (Living Room)

Egyptian cotton sheets, premium bedding, pillow-top beds

Suite, 1 King Bed, Non Smoking, Kitchen (Living Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

Egyptian cotton sheets, premium bedding, pillow-top beds

Standard Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Country Inn & Suites by Radisson, Rochester-Pittsford/Brighton, NY

Breakfast included
Parking included
Free WiFi
Air conditioning
4.4 out of 5, Excellent, (1001)
The price is €139
for 1 room
includes taxes & fees
2 Jan - 3 Jan
Country Inn & Suites by Radisson, Rochester-Pittsford/Brighton, NY

About this property

Hotel on Monroe, BW Signature Collection

Suburban Rochester hotel in Brighton with free parking
This smoke-free hotel features a snack bar/deli, a coffee shop/cafe, and free self parking. WiFi in public areas is free.
Hotel on Monroe, BW Signature Collection offers 23 accommodations, which are accessible via exterior corridors and feature complimentary newspapers and bathrobes. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads and hydromassage showerheads, slippers, designer toiletries, and complimentary toiletries.

This Rochester hotel provides complimentary wired Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hotel on Monroe, BW Signature Collection. During your stay, you'll be within walking distance of Brighton High School. Free WiFi in public areas, free self parking, and a coffee shop/cafe are available.
  • Free WiFi and wired Internet in some public areas
  • Free self parking
  • Enjoy a bite to eat at the coffee shop/cafe
  • Services include a virtual front desk
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 6 minutes by car from Strong and 7 minutes from Main Street Armory
  • Dogs welcome for a fee
Along with a coffee shop/cafe, there's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. Self parking is free. A complete renovation of Hotel on Monroe, BW Signature Collection was completed in October 2019.

This Rochester hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 1 coffee shop/cafe

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Guest services

  • Daily housekeeping
  • Virtual front desk

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Games
  • Renovated entire property – October 2019
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Heating (climate-controlled)
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Premium channels
  • Satellite channels
  • Streaming services

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Free local calls
  • Free long-distance calls
  • Free newspapers
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • Mobile key entry
  • Phone
  • Restaurant dining guide
  • Slippers
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Guests are recommended to download the property's DirectKey mobile app before check-in

Access methods

Access code, private entrance

Pets

  • Pets: USD 45 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 45 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Apple Pay
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests. Guests are recommended to download the property's DirectKey mobile app before check-in.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Towpath Motel
Towpath Motel Rochester
Towpath Rochester
Towpath Hotel Rochester

Hotel on Monroe, BW Signature Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 108 out of 219 reviews" "
Rating 8 - Good. 54 out of 219 reviews" "
Rating 6 - Okay. 26 out of 219 reviews" "
Rating 4 - Poor. 16 out of 219 reviews" "
Rating 2 - Terrible. 15 out of 219 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Patricia

Liked: Cleanliness
There is a snack breakfast. No coffee maker in room and no microwave. Clean place to just rest your head. Nothing else p
Stayed 2 nights in Sep 2024

6/10 Okay

peggy

Liked: Staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

abigail

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay. They were very helpful. The room was clean and beautiful. It was a very quiet area to say the least. I would recommend and do plan and staying here for a future trip.
Stayed 4 nights in Aug 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location extremely clean
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A retro motel with a lot of charm. Very clean, quiet and close to the U of Rochester. We had a great stay and will do it again.
Stayed 1 night in Aug 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel has updated their rooms - clean, comfortable. Location was perfect fir our trip.
Stayed 3 nights in Aug 2024

8/10 Good

Antonia

Travelled with family and small children
Liked: Cleanliness
Overall great stay. Very clean. Breakfast was very basic and poor quality. I would have appreciated upon booking more information on what self check in and check out entails. I my case I am Canadian and did not have cell service so am not able to receive text messages. The self check in and out information should also be emailed.
Stayed 2 nights in Aug 2024

2/10 Terrible

Sara

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

ALEX

Stayed 1 night in Jun 2024

10/10 Excellent

Kathleen

Stayed 2 nights in Apr 2024

4/10 Poor

Rebecca

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
No staff available on the property and no heads up that that was the case. Issues obtaining keys and no one from the office would answer the phone after check in time. Would not recommend
Stayed 1 night in Jun 2024

6/10 Okay

Lance

Travelled with family
Disliked: Staff & service
Not worth the money
Mediocre property; no staff on hand and didn't answer phone for service; might as well stay at a Super 8
Stayed 1 night in May 2024

8/10 Good

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Sandra

Liked: Cleanliness, property conditions & facilities, room comfort
My first contactless hotel experience
I did not realize that this was a contactless hotel, but found another guest who explained how it works. Different, but ok. The room was extremely clean, bed was comfy, and it was quiet.
Stayed 1 night in May 2024

10/10 Excellent

Walter, Mesa

Travelled with family, Travelled with pets
Liked: Cleanliness
Nice place. Easy and convenient entry all done via text. Only negative, couldn’t get the tv to work or reset the thermostat. Light switches in awkward position. Minor issues.
Stayed 1 night in Apr 2024

6/10 Okay

Vinod

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There is no receptionist. Check in was self service. Beds are not at all comfortable. Also creaking a lot. Bathroom door does not close Furnace is super loud Bed light switches are not next to bed but in one corner! Listing says free breakfast but it only includes keurig coffee in the lobby area and some pears/apples
Stayed 1 night in Apr 2024

2/10 Terrible

Bianca

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I had ants all over my room, someone opened my door without knocking while I was asleep with my two little kids. Tried to contact but no luck.
Stayed 2 nights in Mar 2024

2/10 Terrible

Almando

Stayed 1 night in Mar 2024

6/10 Okay

Kurt F

Stayed 3 nights in Mar 2024

10/10 Excellent

Shanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All we need is love
This hotel and the people whom Run it and own it are beyond the most kind uplifting of life I’ve had in many many years
Stayed 1 night in Feb 2024

8/10 Good

Jonathan, Austin

Liked: Cleanliness
Disliked: Staff & service
Room was a little rough
Stayed 1 night in Feb 2024

8/10 Good

Walter

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Monica

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very cute design and building for a hotel! Quite modern on the inside. Was not happy that the front desk assumed that I wanted a room on the first floor with two twin beds instead of a room with a king bed like I booked online. Called the number on the building twice requesting a room with a king bed and both times the key failed, so I gave up. The room was nice but the tv does not work. Overall not super thrilled and don’t think I should be charged the full price for a room I didn’t want and appliances not working.
Stayed 1 night in Feb 2024

4/10 Poor

Sara

Liked: Staff & service, property conditions & facilities
Usually love staying here but the room they gave me had no fridge, was still dirty and was connected to the Front desk area by a locked door.
Stayed 1 night in Jan 2024