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DoubleTree by Hilton Rochester

4.0 star property

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Photo gallery for DoubleTree by Hilton Rochester

Exterior
Indoor pool, open 7:00 AM to 10:00 PM, pool loungers
Reception
Junior Suite, 1 Bedroom | Living area
Room, 1 King Bed with Sofa bed, Non Smoking

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Room service
  • Bar
  • Free airport shuttle
  • Gym
  • Parking included

Explore the area

Map
1111 Jefferson Rd, Rochester, NY, 14623
  • Marketplace Mall
    ‪2 min drive‬
  • University of Rochester
    ‪7 min drive‬
  • Rochester Institute of Technology
    ‪8 min drive‬
  • Rochester, NY (ROC-Greater Rochester Intl.)
    ‪9 min drive‬

Room options

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Non-Smoking, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Standard, One King and One Sofa Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard, One King and One Sofa Bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Accessible, Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Accessible, Roll In Shower

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard, Two Double Beds

Standard, Two Double Beds

Standard, Two Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (1002)
The price is €126
for 1 room
includes taxes & fees
1 Apr - 2 Apr
Holiday Inn Hotel & Suites Rochester - Marketplace by IHG

About this property

DoubleTree by Hilton Rochester

Hotel with free parking, near Marketplace Mall
Along with an indoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas is provided, as well as free self parking, a free airport shuttle, and a free shopping center shuttle. Other amenities include a bar/lounge, a 24-hour business center, and conference space.
DoubleTree by Hilton Rochester offers 248 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Our customers tell us they can't get enough of the pool at DoubleTree by Hilton Rochester. During your stay, you'll be within walking distance of Marketplace Mall. Enjoy features like free WiFi in public areas, free self parking, and a free roundtrip airport shuttle.
  • Free WiFi
  • Free self parking
  • Enjoy American cuisine while dining at Bistro 252
  • Buffet breakfast served weekdays for a fee
  • Take a swim in the indoor pool
  • Services include free grocery shopping service, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a 24-hour gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 2-minute drive from Marketplace Mall and a few minutes from Tim Hortons Iceplex
  • Free airport, local-area, and shopping center shuttle service
DoubleTree by Hilton Rochester offers its guests an indoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business center and 7 meeting rooms. Event space at this hotel measures 12480 square feet (1159 square meters) and includes conference space. A terrace, gift shops/newsstands, and a garden are also featured at the business-friendly DoubleTree by Hilton Rochester. An area shuttle within 3 miles and a roundtrip airport shuttle (available on request) are free. Self parking is free.

This 4-star Rochester hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM and 10:00 AM.
Bistro 252 - This restaurant specializes in American cuisine and serves breakfast only.
Trellis Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free return airport shuttle from 5 AM to 11 PM on request
  • Free area shuttle up to 3 miles
  • Area shuttle
  • Free shopping centre shuttle
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 15.50 for adults and USD 8.95 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bistro 252
  • Trellis Lounge

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 12,480 square feet of conference space
  • 24-hour business centre
  • 7 meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from March 14 2025 to September 1 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 15.50 for adults and USD 8.95 for children
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

DoubleTree by Hilton Rochester Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 494 out of 1003 reviews
Rating 8 - Good. 251 out of 1003 reviews
Rating 6 - Okay. 106 out of 1003 reviews
Rating 4 - Poor. 82 out of 1003 reviews
Rating 2 - Terrible. 70 out of 1003 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with family
Stayed 1 night in Dec 2024

6/10 Okay

Lily

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Poor and Unreliable Service
Chose this property for airport shuttle service and called prior to flight to confirm late night airport pickup availability. Receptionist assured that shuttle service is available and to call when I arrive. When I did arrive prior to midnight (earlier than expected), called and was told that deiver left for the night. Very unreliable and annoying esp because there were plenty other lower priced / higher value hotel property options I could have chose!
Stayed 1 night in Dec 2024

10/10 Excellent

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it there
Stayed 1 night in Dec 2024

4/10 Poor

Evan

Travelled with family
Disliked: Amenities, property conditions & facilities
Heat didn’t work in the room. Apparently it was an issue with the entire hotel. Also, the pool heater wasn’t functional so it wasn’t usable.
Stayed 1 night in Dec 2024

6/10 Okay

Edward, Lewisberry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The simplicity of the exterior and welcoming covered entryway are conveniently surrounded by a large street level parking lot. The registration and service desks are conveniently located a few feet from the main entrance. A few feet further the interior space opens into a spectacular six-stories tall stunning atrium. The atrium is the visual and functional core of this DoubleTree lodging, event and meeting complex. Half of the guest rooms have doors to interior corridors as well as doors and windows overlooking the landscaped atrium with tropical plants and trees. Morning sunlight makes the space even more magical. Today’s hospitality business in the USA is strikingly different than it was decades previously when all-in-one multifunctional properties were established. Properties like this and most moderately priced lodgings now operate with far fewer staff than they did just a few years ago. We, as customers and consumers accept these realities and either accept them or can wish for unrealistic levels of service they knew from the past. I wish our frequent travel included more opportunities to book lodgings in places as inspiring as this Doubletree Hotel in Rochester (actually Henrietta) New York.
Stayed 1 night in Dec 2024

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Brittney

Stayed 1 night in Nov 2024

8/10 Good

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was personable
Stayed 2 nights in Nov 2024

8/10 Good

Rosibel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints except we booked the hotel for the indoor warm pool and we couldn’t use it because the pool was extremely cold
Stayed 2 nights in Nov 2024

8/10 Good

Chazmar

Travelled with partner
Very polite staff. Definetly a good stay.
Stayed 2 nights in Nov 2024

8/10 Good

Knam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Melissa, Chittenango

Liked: Cleanliness, staff & service, property conditions & facilities
We checked in with loshanda at reception and she was so wonderful and kind. She helped me and my family so much and even anticipated our needs. She is an absolute asset to the property
Stayed 1 night in Nov 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2024

2/10 Terrible

Brandon

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Fridge had rotten food in it
Stayed 1 night in Nov 2024

4/10 Poor

Sara ramos

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
- room was old and not clean. Outlets didn't work. Stayed at the property bc it had a restaurant that was not serving food when I checked in bc they were focused on a catering event. Won't stay again.
Stayed 2 nights in Nov 2024

6/10 Okay

Edwin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pool was cold
Stayed 1 night in Nov 2024

4/10 Poor

Danielle

Stayed 2 nights in Nov 2024

2/10 Terrible

Yiwei

Stayed 1 night in Oct 2024

6/10 Okay

Kathleen

Travelled with family
Disliked: Property conditions & facilities
Cleanliness was poor along with service
Stayed 1 night in Nov 2024

6/10 Okay

Abbe

Travelled with family
Room was not cleaned and a large pile of dirty towels and sheets were left outside my door for about 18 hours.
Stayed 2 nights in Nov 2024

8/10 Good

Maria Del Pilar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good and comfortable
Stayed 1 night in Oct 2024

10/10 Excellent

Maria, PHILADELPHIA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel when visiting relatives. Comfortable bed, shower.
Stayed 1 night in Oct 2024

6/10 Okay

Robert

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Room was not clean when we entered the sheets were not changed. There was food in the refrigerator from the prior guest. There was no option for lunch at the hotel
Stayed 2 nights in Sep 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look, it’s a hotel by the airport and it’s mostly what you’d expect. That said the courtyard greenhouse design really surprised me and it made the common area space quite nice.
Stayed 2 nights in Oct 2024

4/10 Poor

Jonathan

Travelled with family
Disliked: Cleanliness
Highly disappointed
There was a hockey tournament in town and homecoming weekend for the college. It was tough to find something as I didn’t pick right when I found out about going up and so I felt like the prices were inflated. The check-in was okay except they gave cookies that had nuts in them without asking if anyone wanted them without nuts. Big disappointment for the family. The room had a weird smell in one location that never went away over the two days we were there. There was a door to the adjoining room and the deadbolt looked like it had been broken and if someone wanted to they could have opened their side and peeked in because there was a gap. One of the outlets only worked on the bottom plug so you had to unplug the tv to get it to work. The heat had a funky smell when it was turned on. The elevators apparently had something going on with them because they were really slow. I won’t be going back and I wouldn’t recommend going there.
Stayed 2 nights in Oct 2024