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Residence Inn by Marriott Richmond Northwest

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Residence Inn by Marriott Richmond Northwest

BBQ/picnic Area
Seasonal outdoor pool, pool umbrellas, pool loungers
Lobby
Exterior
Premium bedding, desk, laptop workspace, iron/ironing board

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Gym
  • Parking included
  • Housekeeping

Explore the area

Map
3940 Westerre Pkwy, Richmond, VA, 23233
  • Short Pump Town Center
    5 min drive
  • Pho Saigon
    7 min walk
  • Richmond Staples Mill Road Station
    13 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    27 min drive

Room options

View all photos for Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed with Sofa bed

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 Queen Bed with Sofa bed

  • 43 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 2 Bedrooms

  • 71 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom, Non Smoking

  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Smoking (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 Queen Bed with Sofa bed, Smoking (Hearing Accessible)

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom (Hearing Accessible)

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms (Mobility Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 2 Bedrooms (Mobility Accessible, Tub)

  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 1 Queen Bed with Sofa bed, Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Studio, 1 Queen Bed with Sofa bed, Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Bathtub (Mobility/Hearing Accessible, Tub)

Premium bedding, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom, Bathtub (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Exterior

Wingate by Wyndham Richmond Short Pump

Pool
Breakfast included
Parking included
Free WiFi
4.3 out of 5, Excellent, (1766)
The price is €108
for 1 room
includes taxes & fees
2 Jan - 3 Jan
Wingate by Wyndham Richmond Short Pump

About this property

Residence Inn by Marriott Richmond Northwest

Suburban hotel with free breakfast and a fitness center
Along with a fitness center, this smoke-free hotel has coffee/tea in a common area and a seasonal outdoor pool. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a business center, conference space, and dry cleaning are onsite. Housekeeping is available on request.
Residence Inn by Marriott Richmond Northwest offers 104 accommodations with complimentary newspapers and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Residence Inn by Marriott Richmond Northwest. During your stay, you'll be close to Short Pump Town Center. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self parking, extended parking, and RV/bus/truck parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Onsite recreation includes a gym and basketball
  • Just a 4-minute drive from Virginia Hospital & Health and a few minutes from Elk's Lodge
  • Pets welcome for a fee
Residence Inn by Marriott Richmond Northwest offers its guests a fitness center and a seasonal outdoor pool. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 400 square feet (36 square meters) and includes conference space. The business-friendly Residence Inn by Marriott Richmond Northwest also features a terrace, a picnic area, and coffee/tea in a common area. Free self parking is available.

This 3-star Richmond hotel is smoke free.

Guests are served free continental breakfast daily. Additionally, buffet breakfast is available daily for a fee. The hotel hosts a free manager's reception on select days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free extended parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily
  • Manager's reception (select days)
  • Coffee/tea in a common area

Things to do

  • Basketball
  • Fitness centre
  • Seasonal outdoor pool
  • Volleyball

Family friendly

  • Free cots/infant beds
  • Free rollaway/extra beds
  • Full-sized fridge
  • Corner/local shop
  • Kitchen
  • Laundry facilities
  • Microwave
  • Seasonal outdoor pool
  • Separate dining area

Conveniences

  • Lift
  • Front-desk safe
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities

Business services

  • Business centre
  • Computer station
  • Conference space (400 square feet)
  • A meeting room

Outdoors

  • Firepit
  • Outdoor furniture
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bath
  • Lift
  • Grab bar near toilet
  • Handrails in stairwells
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Portable bath seat
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Free rollaway beds
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower/bath combination
  • Soap
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Kitchen
  • Microwave
  • Fridge
  • Stovetop

More

  • Desk
  • Energy-saving switches
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per accommodation, per stay
  • Maximum 3 pets
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 2 percent tourism fee will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in June and close in August.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence Inn Marriott Northwest
Residence Inn Marriott Northwest Hotel Richmond
Residence Inn Marriott Richmond
Residence Inn Marriott Richmond Northwest
Residence Inn Richmond Northwest
Residence Inn Marriott Richmond Northwest Aparthotel
Resince riott Richmond west
By Marriott Richmond Northwest
Residence Inn by Marriott Richmond Northwest Hotel
Residence Inn by Marriott Richmond Northwest Richmond
Residence Inn by Marriott Richmond Northwest Hotel Richmond

Residence Inn by Marriott Richmond Northwest Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 176 out of 389 reviews" "
Rating 8 - Good. 104 out of 389 reviews" "
Rating 6 - Okay. 44 out of 389 reviews" "
Rating 4 - Poor. 34 out of 389 reviews" "
Rating 2 - Terrible. 31 out of 389 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Stayed 1 night in Sep 2024

10/10 Excellent

Shelley

Spacious & comfortable room
All ended up well after requesting another room because of a very noisy sound from behind a door right next to the bed. Hard to believe this has not been fixed in room 118. Room 119 was very quiet& comfortable.
Stayed 1 night in Sep 2024

6/10 Okay

Josef

Travelled with family
Liked: Staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. the staff were amazing, very helpful and accomodating. The only thing I wish was there were rooms with 2 double/queen beds. that is really my only complaint, and that couldve been my fault in not requesting
Stayed 1 night in Aug 2024

10/10 Excellent

Dre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Robin

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Guests beware! The shower water in my room was only just warm. No hot water available. Also, the phone in the room was not working. Told that there was no engineering on site, because they have weekends off. I was also told that the hotel was at full capacity...so that seems hard to believe that an available engineer would not be available. The front desk staff moved me to a different room on the same floor. That room also did not have hot water nor a working phone. After my third trip down to the front desk to make them aware (Because I was unable to call with a phone in my room that didn't work) the staff told me that the water temp was preset for the rooms and there were No working phones in the hotel. I really wanted to get a refund and change hotels but when I let the staff know they said that because I had booked thru a 3rd. Party (Orbitz) that would be my responsibility. Frankly, the only reason I did not leave and change hotels was because I was only there for a 2nd night and at this point was exhausted. Future guests beware of this property if you expect hot water, good water pressure, & a working phone. This hotel has not been remodeled in at least 15 years. Robin Sealey
Stayed 2 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Gary

Stayed 1 night in Aug 2024

6/10 Okay

Jhanee

Stayed 2 nights in Aug 2024

4/10 Poor

Scott

Liked: Property conditions & facilities
Disliked: Cleanliness
A below par Resdence Inn stay (room cleanliness & problems).
Stayed 1 night in Aug 2024

10/10 Excellent

Julianne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent spot, convenient to everything.
Very satisfied with room and amenities.
Stayed 1 night in May 2024

8/10 Good

Temppestt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Premises were clean, staff was amazing especially Matthew! Room was clean and comfortable. Matthew was very attentive and accommodating during my stay. We were able to barbecue and utilize the outdoor pool at our leisure. Breakfast in the mornings was decent although there are only pork options. I would definitely stay here again.
Stayed 2 nights in Aug 2024

8/10 Good

Anthony

Stayed 1 night in Aug 2024

10/10 Excellent

Angel

Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
1 night in Richmond
I was surprised that this was a Marriott property. The hotel deels old and in dire need of an a refurbish. Additionally there were food crumbs on the floor and a couple of other small concerns that i reported to the front desk. I only stayed 1 night and I arrived late, so I can not give an honest review on the services. I reported the issues to the front desk as i was checking out. The staff seemed very nice, and im confident they would have responded to my room concerns quickly had i given them the chance. The hotel feels old, but it was conformable. I only stayed for a few hours as this was just a traveling stopover. In all, i would stay there again.
Stayed 1 night in Aug 2024

6/10 Okay

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard Pass
I understand people live here on a semi-permanent basis and it's hard to keep the rooms in good condition. But there were gouges in the wall, rips in the carpet, deep dents in the refrigerator and the toilet seemed like it was going to overflow each time we flushed.
Stayed 1 night in Aug 2024

2/10 Terrible

Ashley

Disliked: Cleanliness
Stayed 12 nights in Jul 2024

4/10 Poor

Erika

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t go back
The shower dripped constantly and there was mildew in the tub. The TVs are very small and mounted at a strange angle. It’s very outdated. There was an odd smell and caused headaches. The sink wouldn’t drain and smelled horrible. There was a very large and loud dog that woke me up several times.
Stayed 2 nights in Jul 2024

2/10 Terrible

Anisa

Stayed 2 nights in Jul 2024

4/10 Poor

Bridget

Disliked: Cleanliness, staff & service, property conditions & facilities
Initial staff when entering the hotel were nice. The room was not clean. The tub drain was laying in the tub and a huge clog of filth was distended from the tub drain. I had to get the filth out in purser to put the drain back. We did not use this tub. My grandson went down to breakfast and immediately showed signs of an allergic reaction. Someone had their dog in the dining area while breakfast wa seeing aerved
Stayed 5 nights in Jul 2024

2/10 Terrible

Angelica

Liked: Staff & service
Disliked: Property conditions & facilities
Pool out of order Bed uncomfortable
Stayed 1 night in Jul 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Matthew (at the front desk) was excellent. He greeted us every morning, and welcomed us back every evening. Also, the staff at breakfast was very friendly and helpful. They all made our stay very pleasant.
Stayed 5 nights in Jul 2024

6/10 Okay

George

Travelled with family
Liked: Cleanliness, room comfort
Needed repairs
Warn hotel needs upgrade. Numerous issues, internet on tv, garbage disposal not working and it took half way through the stay to get them resolved.
Stayed 4 nights in Jul 2024

4/10 Poor

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were dirty. Customer service was terrible and everything was outdated. The swimming pool had the light hanging out of it with a wire exposed needless to say we did not swim in it. They really need to do something about the overall condition of this hotel.
Stayed 5 nights in Jul 2024

10/10 Excellent

Debra, Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The checkin manager was so pleasant I knew I would have a good restful visit!
Stayed 2 nights in Jul 2024