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Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
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February 2025

Photo gallery for Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel

Exterior
In-room safe, desk, laptop workspace, blackout curtains
Exterior
Exterior
Seasonal outdoor pool, pool loungers

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
  • Gym
  • 24/7 front desk
  • Breakfast included
  • Pet-friendly
  • Housekeeping

Explore the area

Map
9933 Mayland Drive, Richmond, VA, 23233
  • Short Pump Town Center
    6 min drive
  • Regency Square Mall
    6 min drive
  • Henrico Doctors' Hospital
    8 min drive
  • Richmond, VA (RIC-Richmond Intl.)
    26 min drive

Room options

View all photos for Standard Room, 1 King Bed (Extra Floor Space)

Combined shower/bathtub, hair dryer, towels, soap

Standard Room, 1 King Bed (Extra Floor Space)

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Combined shower/bathtub, hair dryer, towels, soap

Standard Room

  • 39.5 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

Standard Room, 1 King Bed, Accessible Bathtub (Communications) | Bathroom

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

  • 39.5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Combined shower/bathtub, hair dryer, towels, soap

Standard Room, 1 King Bed

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Combined shower/bathtub, hair dryer, towels, soap

Standard Room, 2 Queen Beds

  • 39.5 sq m
  • Sleeps 4
  • 2 Queen Beds

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Exterior

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Breakfast included
Parking included
Free WiFi
Air conditioning
4.3 out of 5, Excellent, (1001)
The price is €127
for 1 room
includes taxes & fees
10 Jan - 11 Jan
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About this property

Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel

Hotel with free breakfast, in the vicinity of Short Pump Town Center
This hotel features a 24-hour fitness center, coffee/tea in a common area, and a seasonal outdoor pool. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and laundry facilities are onsite.
Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel offers 112 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Guests under 16 years old are not allowed in the swimming pool or fitness facility.

Our customers tell us they can't get enough of the helpful staff at Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel. During your stay, you'll be close to Short Pump Town Center. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free self-serve breakfast served daily
  • Free WiFi
  • Free self parking and RV/bus/truck parking
  • Take a swim in the seasonal outdoor pool
  • Amenities include a business center, meeting rooms, and conference space
  • Onsite recreation includes a 24-hour gym
  • 6 minutes by car from Short Pump Town Center and 10 minutes from University of Richmond
  • Cats and dogs welcome for a fee (restrictions apply)
Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel offers its guests a 24-hour fitness center and a seasonal outdoor pool. WiFi is free in public spaces. Business amenities include a business center and meeting rooms. Free breakfast is served daily. Event space at this hotel measures 500 square feet (46 square meters) and includes conference space. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel. Self parking is free. A complete renovation of Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel was completed in December 2021.
Guests are served free self-serve breakfast daily from 6 AM to 10 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free self-service breakfast available daily 6 AM–10 AM
  • Coffee/tea in a common area

Things to do

  • 24-hour fitness centre
  • Seasonal outdoor pool

Family friendly

  • Fence around the pool
  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • Business centre
  • Conference space (500 square feet)
  • A meeting room

Outdoors

  • Pool sunloungers

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Handrails in stairwells
  • Lever door handles
  • Step-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • 6 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Renovated entire property – December 2021
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating

Bathroom

  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower/bath combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini fridge

More

  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in May and close in September.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Express I-64 Northwest
Holiday Inn Express I-64 Northwest Hotel
Holiday Inn Express I-64 Northwest Hotel Richmond
Holiday Inn Express I-64 Richmond Northwest
Holiday Inn Express Richmond Northwest
Holiday Inn Express Richmond Northwest I-64
Holiday Inn Express I-64 Richmond Northwest Hotel
Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Holiday Inn Express Short Pump Area
Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Holiday Inn Express Short Pump Area Hotel
Holiday Inn Express Short Pump Area
Hotel Holiday Inn Express Richmond I-64 Short Pump Area Richmond
Richmond Holiday Inn Express Richmond I-64 Short Pump Area Hotel
Hotel Holiday Inn Express Richmond I-64 Short Pump Area
Holiday Inn Express Richmond I-64 Short Pump Area Richmond
Holiday Inn Express Richmond I 64 Short Pump Area
Holiday Inn Express I 64 Richmond Northwest
Express Short Pump Area

Holiday Inn Express Richmond I-64 Short Pump Area, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 414 out of 730 reviews" "
Rating 8 - Good. 215 out of 730 reviews" "
Rating 6 - Okay. 63 out of 730 reviews" "
Rating 4 - Poor. 22 out of 730 reviews" "
Rating 2 - Terrible. 16 out of 730 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a clean comfortable place to stay with easy access format he highway.
Stayed 1 night in Sep 2024

10/10 Excellent

Marc

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

8/10 Good

Idamary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Stayed 2 nights in Aug 2024

10/10 Excellent

Carlos

Stayed 6 nights in Aug 2024

4/10 Poor

Edward

Stayed 3 nights in Aug 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Chadwick

Stayed 1 night in Aug 2024

10/10 Excellent

Marcella

Liked: Cleanliness, staff & service, property conditions & facilities
We were in town for a wedding and got there late at night. The lobby was very clean and the attendant very polite. Our room was clean and comfortable and breakfast was great- would highly recommend!
Stayed 1 night in Aug 2024

10/10 Excellent

Majid

Liked: Staff & service, amenities
Calm and clean
Stayed 3 nights in Aug 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the of the staff were incredibly nice and helpful.
Stayed 5 nights in Aug 2024

8/10 Good

J. Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean environment
Stayed 2 nights. Appreciated that the breakfast choices were slightly different each day. Staff was very friendly. One thing to note, if the cleaning staff see you leave the room on checkout day, but you have not checked out, they will come in and start cleaning. If looking for another stay in the Short Pump area we would stay here again.
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Staff & service
The staff was friendly and helpful. It was evident that not every part of the room was cleaned. There was a ball of hair on the seat of the chair. There was a spot on the desk that was sticky.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C in the room (#404) was barely working. It was like a sauna.
Stayed 1 night in Aug 2024

6/10 Okay

Marlene

Travelled with family
Liked: Staff & service
Excellent staff - but rooms need work
The front desk staff was very helpful and friendly - The rooms had some challenges - bad smell, broken drawers and guests smoking pot under our window which came through the air conditioning. Staff quickly moved us and the second room smelt bad and the drawers were broken. Third room was good - but upon check out the elevator was broken and had to carry luggage down three flights of stairs with multiple trips.
Stayed 13 nights in Jul 2024

10/10 Excellent

Shawna, bridgewater

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay.
Stayed 1 night in Aug 2024

8/10 Good

Precious

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, staff friendly, nice pool.
Stayed 1 night in Jul 2024

8/10 Good

Mike

Stayed 1 night in Jul 2024

6/10 Okay

John

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was as expected. Breakfast was good. Air conditioner was so loud that it woke me every time it went on overnight.
Stayed 1 night in Jul 2024

10/10 Excellent

Bhupendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Jobinae

Liked: Cleanliness, staff & service, amenities
overall the stay was okay. i gave it a poor rating because i came down there for a special occasion and we got locked out our room for almost an hour which caused us to have to pay an ADDITIONAL fee to what was already paid prior to. we had to wait for maintenance to get off lunch for them to fix our room door. i asked to be compensated but the manager only offered me points since i booked through a third party. also we were not able to log in on the wifi our whole stay. overall, the hotel was clean.
Stayed 2 nights in Jul 2024

2/10 Terrible

Matthew Dee

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Booked and prepaid the hotel through Expedia for 5 nights. Stayed 1 night and had to leave for an emergency. Hotel refused to even give me a checkout receipt. I emailed and called both Expedia and the hotel to confirm checkout and get a partial refund. Expedia and the hotel kept my 5 nights even though I checked out after 1 night and immediately informed both that I had to leave. They both tried to blame the other for keeping my money. Still have not even received a partial refund. Very unlikely to do business with either in the future.
Stayed 5 nights in Jul 2024

10/10 Excellent

LeAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to dining, nice property.
Stayed 1 night in Jul 2024

6/10 Okay

Kim

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Room Cleanlness was excellent Lack of dining, no complimentary waters at check in or in room English speaking staff lack to communicate Ice machine on main floor not working
Stayed 1 night in Jul 2024